Top 2276 Customer service supervisor Jobs in Mckinney, Tx

Customer Experience Supervisor
Thesis Pharmacy —Plano, TX
- $70,000 - $80,000 a year
- Full-time
- Supervising experience
- Quality control
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
15h
(USA) Member Team Lead
Sam's Club —McKinney, TX
- $21 - $29 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
Supervisor, PSA Customer Care
Collectors —Plano, TX
- $67,535 - $79,453 a year
- Email
- 6 years
- Mid-level
- Office
- Commuter assistance
- Paid holidays
1d
Manufacturing Team Lead
Maverick Tech —Carrollton, TX
- $34.26 - $44.96 an hour
- Full-time
- ERP systems
- Mid-level
- Supervising experience
Quick Apply
BH Customer Service Supervisor
COLLIN COUNTY MENTAL HEALTH RETARDATION CENTER —McKinney, TX
- $25 an hour
- Full-time
- Inventory management
- Computer literacy
- Mid-level
Quick Apply
Supervisor, Beckett Customer Care
Collectors —Plano, TX
- $67,535 - $79,453 a year
- Email
- Hybrid work
- 5 years
- Mid-level
- Office
- Commuter assistance
- Paid holidays
Customer Service Associate
The Travelers Companies, Inc. —Richardson, TX
- $37,400 - $61,600 a year
- Hybrid work
- High school diploma or GED
- Children
- Communication skills
- Wellness program
- Paid holidays
Production Supervisor 3rd Shift
Kraft Heinz Company —Garland, TX
- $77,800 - $97,300 a year
- Mid-level
- High school diploma or GED
- Associate's degree
- AD&D insurance
- Paid holidays
Customer Service Executive
Edves —McKinney, TX
- $40,000 - $50,000 a year
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- US work authorization
Quick Apply
GSOC Supervisor
Metro One Loss Prevention Services Group (Guard Division), Inc. —Plano, TX
- Weekends as needed
- Military
- High school diploma or GED
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
3d
Manager, Customer Support (Remote)
Neumo Holdings LLC —Carrollton, TX
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
Quick Apply
Service Drive Manager
Prosper Ford —Prosper, TX
- $10,000 - $15,000 a month
- Full-time
- Dealership
- Mid-level
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
Customer Service Operations Manager
Samsung —Plano, TX
- Full-time
- 8 years
- Bachelor's degree
- Senior level
- Wellness program
- Health insurance
Online Order Filling Team Supervisor
Walmart —Prosper, TX
- $19.50 - $32.50 an hour
- Full-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
10h
Supervisor, NOC - WhiteSky
RealPage, Inc. —Richardson, TX
- $70,700 - $120,300 a year
- Weekends as needed
- Mid-level
- High school diploma or GED
- Supervising experience
- Paid holidays
- Dental insurance
Customer Service Representative- Field Services
Invitation Homes —Addison, TX
- $17.90 - $31.03 an hour
- Microsoft Word
- Microsoft Outlook
- Research
- Disability insurance
- Health insurance
Maintenance Supervisor
Pedcor Management Corp. —McKinney, TX
- $28 - $29 an hour
- Full-time
- Mid-level
- Team management
- Health insurance
- Dental insurance
Customer Success & Retention Specialist
Dynamic Eco Home —Richardson, TX
- $60,000 a year
- Full-time
- Mid-level
- Continuous improvement
- 2 years
- Paid holidays
- Paid time off
Quick Apply
Tru by Hilton, McKinney Front Desk Supervisor
Tru by Hilton McKinney —McKinney, TX
- Full-time
- Inventory management
- Mid-level
- 3 years
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Jessica Brock - State Farm Agent —Plano, TX
- $45,000 - $65,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- 401(k) matching
Quick Apply

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Customer Experience Supervisor

Thesis Pharmacy
Plano, TX

Quick Apply

Job Details

Full-time
$70,000 - $80,000 a year
15 hours ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount

Qualifications

Customer communication
Operational analysis
Interpersonal skills
Managing teams in a customer support role
Team leadership
Managing clients in a customer support role
Team development
Supervising experience
Quality control
HR systems
Customer support
Call center management

Full Job Description

Position: Customer Experience Supervisor

Pay: $70,000-80,000 Annual Salary

Reports: Senior Director of Operations

About Us

Thesis Pharmacy is an innovative multi-service compounding pharmacy located in Plano, Texas. We provide a wide range of healthcare services, including sterile and non-sterile compounded pharmaceuticals. Our mission is to help patients maintain a healthy lifestyle by providing tailored pharmaceutical solutions. We work closely with physicians and patients to address unique healthcare challenges.

Position Summary

The Customer Experience Supervisor plays a critical role in leading, developing, and supporting a high-performing team responsible for delivering an exceptional member and provider experience across all points of contact, including inbound and outbound communications, front-end interactions, customer relations, and fulfillment operations. This role is ideal for a people-focused leader who drives accountability, fosters a culture of ownership, and ensures operational excellence across member service, provider support, and shipping functions.

The supervisor is responsible for overseeing daily customer experience operations, including call centers, front-end service, and provider-facing support. This role coaches team members, ensures consistent execution of service and fulfillment standards, and partners closely with cross-functional teams to improve workflows, enhance the member and provider journey, and drive measurable business outcomes. In addition, this role is responsible for helping ensure that all outbound communications remain compliant with applicable regulatory requirements and company standards within a 503A retail pharmacy environment.

Key Responsibilities

Provide clear, consistent leadership that fosters accountability, engagement, and high performance
Build team capability through ongoing feedback, coaching, and development planning
Promote a culture of ownership, continuous improvement, and professional accountability
Model professionalism, effective communication, and strong decision-making
Oversee daily call center, cashiers, and customer service operations to ensure timely, accurate, and high-quality service delivery
Manage call queues, staffing, scheduling, and workflows to meet service level expectations
Monitor call performance, adherence, and accuracy metrics, ensuring consistent execution of service standards
Ensure proper call routing, escalation handling, order processing, and shipment coordination processes
Partner with leadership to optimize workflows and improve efficiency
Track, analyze, and analyze key performance indicators (KPIs), including Customer Satisfaction (CSAT/NPS), response and resolutions times, productivity, accuracy, and quality metrics
Identify trends, risks, and opportunities through data analysis and operational insights
Develop and execute action plans to address performance gaps and drive continuous improvements
Drive a customer-centric culture focused on trust, empathy, and accountability
Partner cross-functional teams to resolve issues and improve process
Communicate priorities, updates, and expectations clearly across the team
Identify process gaps across call center and shipping operations to implement improvements, enhance efficiency, consistency, and scalability
Build strong relationships with internal and external stakeholders
Helps ensure outbound member and provider communications are aligned with applicable pharmacy regulations, internal policies, and company standards within a 503A retail environment
Maintains oversight of customer experience workflows to support compliant handling of protected health information, appropriate documentation, and consistent communication practices across all service channels
Partners with pharmacy, operations, and leadership teams to identify communication or service process gaps, reinforce compliance expectations with staff, and support ongoing process improvement.
Cross train to assist in other departments as needed.

Required Qualifications

Demonstrated leadership experience managing a call center or customer support team
Hands-on experience with Workforce, ADP, or similar systems
Strong operational problem-solving skills with a focus on execution and outcomes
Proven experience managing performance metrics and driving KPI results
Excellent communication and interpersonal skills
Ability to manage multiple priorities in a fast-paced environment
Strong understanding of call center operations, systems, and workflows

Preferred Qualifications

Associate or bachelor's degree
Experience in healthcare, pharmacy, or regulated environments
Familiarity with call quality monitoring and quality assurance frameworks
Experience implementing process improvements or call center optimization initiatives
Exposure to compliance-driven environments and regulatory standards

Additional Information

This position requires authorization to work in the United States
Thesis Pharmacy is an equal opportunity employer and complies with all applicable employment laws and regulations

Pay: $70,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Ability to Commute:

Plano, TX 75023 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service supervisor jobs in mckinney, tx

Customer Experience Supervisor

(USA) Member Team Lead

Supervisor, PSA Customer Care

Manufacturing Team Lead

BH Customer Service Supervisor

Supervisor, Beckett Customer Care

Customer Service Associate

Production Supervisor 3rd Shift

Customer Service Executive

GSOC Supervisor

Manager, Customer Support (Remote)

Service Drive Manager

Customer Service Operations Manager

Online Order Filling Team Supervisor

Supervisor, NOC - WhiteSky

Customer Service Representative- Field Services

Maintenance Supervisor

Customer Success & Retention Specialist

Tru by Hilton, McKinney Front Desk Supervisor

Customer Service Representative - State Farm Agent Team Member

I want to receive the latest job alert for customer service supervisor in mckinney, tx

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