Top 469 Service desk Jobs in Mckinney, Tx

Service Desk Analyst
Global Data Consultants —McKinney, TX
- On call
- Writing skills
- Mid-level
- 3 years
- Opportunities for advancement
Front Desk Agent
Holiday Inn Express & Suites McKinney-Fr —McKinney, TX
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
Patient Service Representative
Methodist Health System —Allen, TX
- Full-time
- High school diploma or GED
- Clinic
- Ability to lift 50 pounds
- Wellness program
- Health insurance
Service Desk Analyst II (Weekends)
Netrio —McKinney, TX
- $55,000 - $65,000 a year
- Weekends as needed
- Azure
- Mid-level
- Office
Quick Apply
Full Time - Front Desk Agent
Sheraton McKinney —McKinney, TX
- $17 an hour
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Agent
SpringHill Suites McKinney —McKinney, TX
- Full-time
- Background check
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Front Desk
U.S. Dermatology Partners —McKinney, TX
- $16 - $17 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
URGENT Front Office - Administrative Clerk
Neuropsychology Consultants —McKinney, TX
- From $16 an hour
- Part-time
- Private practice
- HIPAA
- Administrative experience
- Flexible schedule
Quick Apply
8d
Support Analyst - Tier 1
Central Pyramid —McKinney, TX
- Full-time
- HIPAA
- Office
- Microsoft Office
Quick Apply
Level 2 Support Technician - Service Desk
USM Technology —Allen, TX
- $25 - $29 an hour
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
Bookkeeper/Administrative Assistant
Copilot Net LLC —Allen, TX
- $25 - $35 an hour
- Full-time
- Bilingual
- Computer literacy
- Office
- Health insurance
- Dental insurance
Quick Apply
5d
Front Desk Opener
MCKINNEY CLUB 24 LLC —McKinney, TX
- Full-time
- High school diploma or GED
- Ability to lift 50 pounds
- Organizational skills
Quick Apply
8d
Front Desk Agent
Hampton Inn & Suites - Allen, TX —Allen, TX
- Part-time
- Hotel
- Entry level
- Health insurance
- Tuition reimbursement
Quick Apply
6d
Front Desk Staff
ACTIVE LIFE PHYSICAL THERAPY —McKinney, TX
- $12 - $15 an hour
- Part-time
- Customer service
- Clinic
- In-person
- Vision insurance
Quick Apply
7d
Medical office Front Desk coordinator
Premier Pulmonary Critical Care and Sleep Medicine —McKinney, TX
- Part-time
- Spanish
- English
- High school diploma or GED
3d
Front Desk Receptionist
Park Manor of McKinney —McKinney, TX
- From $14 an hour
- Full-time
- Hospital
- Customer service
- Administrative experience
- Disability insurance
- Health insurance
Quick Apply
Desktop Support in McKinney, Texas
Virtual Service Operations —McKinney, TX
- $17 - $25 an hour
- Ability to walk for extended periods
- Writing skills
- Ability to climb stairs
- Health insurance
17h
Service Desk Analyst
Kronia Technologies —Dallas, TX
- $25 - $45 an hour
- Full-time
- Mid-level
- Office
- Communication skills
- Paid time off
Quick Apply
7d
Front Desk Receptionist
Sunrise Senior Living —Frisco, TX
- $14.10 - $17.65 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Data entry
- Paid holidays
- Health insurance
2d
Guest Service Representative
J&P Hospitality Management, LLC —McKinney, TX
- $14 - $16 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply

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Service Desk Analyst

Global Data Consultants -
McKinney, TX

Apply Now

Job Details

Benefits

Opportunities for advancement

Qualifications

Knowledge management
Writing skills
High school diploma or GED
AI-driven automation

Full Job Description

Overview:

GDC IT Solutions is looking for a Service Desk Analyst in the McKinney, TX area.

Position Overview:

Position Overview:

The Service Desk Analyst is a critical member of the Information Services Team, delivering exceptional user experience and technical support to all users across Field Support Services (FSC) and Branch locations. As the front-line for technical inquiries, you'll be the first point of contact for resolving user issues.

Responsibilities:

Primary phone taker for technical inquiries (all channels: phone calls, voicemail, chat/text, email).
Actively listen to user concerns and diagnose issues (Tier 1-2 service for FSC and Branch locations across all divisions).
Strive for First Call Resolution (FCR) whenever possible, delivering exceptional customer service through clear communication.
Respond promptly and within determined SLA to all user requests submitted via ITSM tools, email request, chat/text, phone calls, voicemail, and other forms of approved communication.
Utilize AI-powered knowledge management tools and troubleshooting resources to effectively troubleshoot hardware and software issues.
Triage complex issues and escalate to the appropriate team member or resource following established processes and procedures.
Ensure all Service Desk Requests are documented and tracked via Work Orders per established standards.
Follow through on all assigned Work Orders in a timely manner to meet/exceed customer expectations and within established SLA.
Conduct Active Directory end user maintenance (unlocking accounts and password resets).
Follow established standards for deployment of hardware and software.
Troubleshoot and diagnose issues related to mobile devices (phones, tablets) including operating systems, applications, and connectivity.
Assist users with mobile device security and data management.
Collaborate with colleagues across IT for seamless issue resolution.
Assist with Team Projects and travel (up to 25% of the time).
Participate in a balanced after-hours On Call rotation.
Provide training and assistance to teammates where information sharing is needed.
Maintain proven punctuality as defined by management provided schedule.
Maintain knowledge of modern technologies like cloud applications and mobile device management (MDM) solutions.
Stay up to date on best practices and industry standards, such as KCS, ITIL, etc.

Minimum Qualifications:

Education: High school diploma or GED.
Experience:
- Three years of experience in technical support with both remote and in office users.
- Proven ability to leverage AI and knowledge management tools.
Skills:
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Commitment to continuous learning and staying up to date on technical advancements.

Preferred Experience:

Preferred Experience:

Understanding of KCS principles and practices (preferred).
Microsoft/CompTIA certifications preferred.
HDI certifications preferred.

What We Do:

What We Do:

Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.

Why Work for GDC?

Cutting Edge Technology and Innovation
Career Growth Opportunities
Employee-Centric Environment
Comprehensive Benefits Package
Holiday and Vacation

Equal Opportunity Workplace:

GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.

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Refine Your Search

service desk jobs in mckinney, tx

Service Desk Analyst

Front Desk Agent

Patient Service Representative

Service Desk Analyst II (Weekends)

Full Time - Front Desk Agent

Front Desk Agent

Front Desk

URGENT Front Office - Administrative Clerk

Support Analyst - Tier 1

Level 2 Support Technician - Service Desk

Bookkeeper/Administrative Assistant

Front Desk Opener

Front Desk Agent

Front Desk Staff

Medical office Front Desk coordinator

Front Desk Receptionist

Desktop Support in McKinney, Texas

Service Desk Analyst

Front Desk Receptionist

Guest Service Representative

I want to receive the latest job alert for service desk in mckinney, tx

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