Top 1 Switchboard operator Jobs in Mckinney, Tx

PBX Operator - The Drey Hotel
The Village Dallas —Dallas, TX
- English
- Mid-level
- Hotel
Quick Apply

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PBX Switchboard Operator-PBX Operations
Nationwide Children's Hospital —Columbus, OH
Answers all incoming calls, relays emergency messages by announcing various alerts and warnings over the paging system, contacts personnel as necessary and…
13d
Switchboard Operator - Part Time
Bass Pro Shops —Columbus, OH
Answers and directs incoming phone calls in a prompt, friendly and outgoing manner. Qualified individuals with known disabilities may be entitled to reasonable…
$14.00 - $16.75 an hour

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PBX Operator - The Drey Hotel

The Village Dallas -
Dallas, TX

Quick Apply

Job Details

Qualifications

Operator switchboards
English
Property management systems (PMS)
Guest services software
Dispatch software communication
Computer skills
Telephone systems
Hotel and accommodations guest complaints handling
Grammar Experience

Full Job Description

Position Summary:

As the "Voice of the Hotel," you will act as the first point of contact for incoming callers and in-house guests. In an intimate luxury setting, you will go beyond simple call-routing by anticipating guest needs, personalizing experiences, and coordinating seamlessly with the concierge, housekeeping, and engineering teams to guarantee flawless stays.

Key Responsibilities:

Promptly and warmly answer incoming, in-house, and external calls using proper scripts and refined, professional telephone etiquette.
Fulfill personalized guest requests (e.g., wake-up calls, dining reservations, and transportation arrangements).
Act as a central dispatcher by using two-way radios and property management systems to relay requests for engineering repairs, housekeeping services, or valet.
Maintain comprehensive knowledge of hotel amenities, room types, local attractions, and VIP guest profiles to answer inquiries accurately
Take in room dining orders from guests and submit them into the system

Qualifications & Requirements:

2-5 years' experience in luxury hotels, or high-end hospitality experience preferred.
Exceptional verbal and written communication in English, featuring a clear speaking voice, flawless grammar, and active listening skills.
Comfort with moderately complex computer systems, including multi-line switchboards and Property Management Systems.
Ability to remain calm, diplomatic, and tactful—even when handling escalated guest complaints or stressful, fast-paced situations

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switchboard operator jobs in mckinney, tx

PBX Operator - The Drey Hotel

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