Remote Social Media Sales & Customer Relations Specialist
Location: Remote — DFW, Texas preferred
Employment Type: Part-Time, approximately 30 hours/week
Starting Pay: $10/hour + performance-based bonuses
Schedule: Flexible / variable hours, with availability during high-demand periods
About the Role
We are looking for a highly motivated, reliable, and personable Social Media Sales & Customer Relations Specialist to join a growing digital creator business.
Our social media presence is currently experiencing significant growth, and we are proactively building our team before demand increases substantially. The goal is to have a trained, dependable team member already in place and familiar with our systems when audience growth and customer volume accelerate.
This is an excellent opportunity for someone who enjoys working independently, communicating with customers, building relationships, and contributing directly to sales and customer retention.
What You'll Do
- Manage and respond to customer messages in a timely and professional manner
- Build and maintain strong customer relationships
- Identify opportunities to increase customer engagement and sales
- Maintain relationships with high-value and repeat customers
- Follow established communication, sales, and customer-service guidelines
- Keep detailed notes and records regarding customer interactions when required
- Recognize customer needs and provide appropriate recommendations
- Help maximize customer retention and long-term value
- Monitor incoming messages and prioritize responses appropriately
- Work independently while maintaining consistent communication with management
- Learn and follow our brand voice, procedures, and sales strategy
- Maintain strict confidentiality regarding business operations and customer information
What We're Looking For
The ideal candidate is:
- Extremely reliable and committed
- Self-motivated and able to work independently from home
- An excellent written communicator
- Comfortable with sales and relationship-building
- Naturally personable and confident communicating with customers
- Detail-oriented and organized
- Comfortable working toward measurable performance goals
- Able to maintain professionalism and consistency during repetitive or high-volume messaging periods
- Available to increase hours when business demand increases
- Comfortable working with flexible scheduling
- Discreet and capable of handling confidential business information
Experience
Previous experience in sales, customer service, social media management, online messaging, account management, or digital sales is strongly preferred.
Previous experience working in a similar messaging-based sales or customer-retention role is a significant advantage.
Applicants with relevant professional references are strongly preferred.
Please provide at least 2 professional references, including their contact information and a brief description of your previous working relationship.
Schedule & Hours
This position is intended to begin at approximately 30 hours per week, but actual hours may initially be lower depending on customer volume and training requirements.
During the initial training period, you may work approximately 15 hours per week or another mutually agreed-upon schedule. As business volume increases, hours are expected to increase accordingly.
Because customer volume can fluctuate significantly, we are specifically looking for someone who has flexible availability and is willing to accommodate increased hours during periods of high demand.
This position is best suited for someone looking for a flexible part-time role with the potential for increased hours as the business grows.
Compensation & Performance Bonuses
Starting wage: $10/hour
In addition to hourly compensation, employees may be eligible for quarterly performance-based bonuses.
Bonuses may be based on factors including:
- Sales performance
- Customer retention
- Ability to develop long-term customer relationships
- Retention of high-value customers
- Consistency and reliability
- Response quality
- Overall contribution to business growth
Exceptional performance can lead to increased responsibilities, additional hours, and opportunities for increased compensation as the business expands.
Work Environment
- 100% remote / work from home
- Flexible scheduling
- Independent work environment
- Fast-growing digital business
- Opportunity to grow with the company
- Direct communication with management
Confidentiality
Because this position involves private customer communications and business information, confidentiality is extremely important.
Successful applicants must be trustworthy, discreet, professional, and willing to follow all confidentiality and privacy requirements associated with the position.
Important Note About the Position
This position involves customer messaging and sales responsibilities within a digital creator business. Certain platform-specific responsibilities and the full nature of the customer communication work will be explained during the interview process so that both the applicant and employer can determine whether the position is an appropriate fit.
How to Apply
Please submit:
- Your resume
- A brief summary of your relevant sales/customer-service experience
- Your availability
- Your previous experience with online messaging or sales, if applicable
- At least 2 professional references with contact information
We are looking for someone who is interested in building a long-term working relationship, not simply taking on a temporary job.
If you are highly dependable, motivated by performance, excellent with people, and excited about joining a growing online business early in its expansion, we would love to hear from you.
Team Communication & In-Person Meetings
Although this is a remote position, strong communication and team connection are extremely important to us.
The business owner is highly involved in day-to-day operations and believes in maintaining an open, collaborative relationship with the team. Depending on scheduling and business needs, in-person team meetings may be held approximately weekly in the DFW area to discuss business performance, successes, challenges, customer trends, questions, ideas, and opportunities for improvement.
These meetings are intended to provide an opportunity to:
- Review what is working well and celebrate successes
- Address challenges, questions, or customer-related issues
- Discuss sales and retention performance
- Share ideas and feedback
- Improve communication and team collaboration
- Provide additional training or guidance when needed
- Ensure everyone understands current goals and priorities
- Build a strong professional relationship between management and team members
While the position is primarily work-from-home, we value direct communication, accountability, and genuine team connection and want our team members to feel supported and comfortable asking questions.
Application Process
To help us identify candidates who are genuinely suited to this position, the application process may include:
1. Resume & References
Please submit your resume and at least two professional references, including contact information and your previous working relationship with each reference.
2. Short Writing Sample
Applicants may be asked to complete a brief written communication exercise. This helps us evaluate written communication, professionalism, attention to detail, and ability to communicate naturally with customers.
3. Interview
Selected candidates will participate in an interview to discuss their previous experience, availability, communication style, sales/customer-service experience, and the responsibilities of the position in greater detail.
4. Paid Trial Period
Final candidates may be invited to complete a short paid trial period before being offered an ongoing position. This allows both the applicant and the business to determine whether the working relationship is a good fit.
The trial period may involve supervised training, practice scenarios, and/or limited real-world responsibilities appropriate to the position.
We are looking for someone interested in developing a long-term professional relationship with the business and growing alongside the company.
Pay: $9.50 - $10.00 per hour
Benefits:
- Flexible schedule
- Work from home
Work Location: Hybrid remote in Dallas, TX 75024
