Top 21 Service desk analyst Jobs in Mckinney Tx

Support Analyst - Tier 1
Central Pyramid —McKinney, TX
- Full-time
- HIPAA
- Office
- Microsoft Office
Quick Apply
Service Desk Analyst II (Weekends)
Netrio —McKinney, TX
- $55,000 - $65,000 a year
- Weekends as needed
- Azure
- Mid-level
- Office
Quick Apply
Technical Support Analyst
Arctic Information Technology —Plano, TX
- Full-time
- Mid-level
- Office
- Windows
IT Help Desk Analyst
Ensign Services —Dallas, TX
- $20 - $22 an hour
- Full-time
- Office
- Windows
- Criminal background check
- Health insurance
- Dental insurance
Quick Apply
IT Help Desk Analyst
Republic Finance —Plano, TX
- Weekends as needed
- Mid-level
- Office
- Windows
- Disability insurance
- Health insurance
Service Specialist II
XPERTECHS —Plano, TX
- $44,900 - $67,600 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Health insurance
- 401(k)
Quick Apply
IT Support Analyst - MS365/Teams, MDM (iPhones and iPads) & Jira
Welltower Inc —Plano, TX
- On call
- Background check
- Pass drug screening
- Mid-level
- Profit sharing
- Employee stock purchase plan
Oracle ERP Manager
aventiv —Plano, TX
- $151,726.09 - $172,967.74 a year
- Remote
- Computer science
- Oracle
- Computer Science
- Disability insurance
- Health insurance
Quick Apply
IT Business Analyst-1
Health One Alliance, LLC —The Colony, TX
- Full-time
- Microsoft Word
- Background check
- Pass drug screening
- Wellness program
- Health savings account
AI Enablement and Practice Support Specialist
Traveling Coaches —Plano, TX
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Disability insurance
- Health insurance
AI Enablement and Practice Support Specialist
TRAVELING COACHES INC —Plano, TX
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
Quick Apply
Bilingual Service Desk Engineer
LTM —Frisco, TX
- $55,000 - $60,000 a year
- Spanish
- Microsoft Outlook
- Writing skills
- Paid parental leave
- Paid holidays
Quick Apply
22h
Senior Functional Analyst
Suntex Marina Investors, LLC —Dallas, TX
- Office
- Bachelor's degree
- Continuous improvement
Quick Apply
Director, Technology Services
Caliber —Lewisville, TX
- Full-time
- Computer science
- Computer Science
- Office
16h

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Service Desk Analyst II (Weekends)
Netrio —McKinney, TX
Provide support for Office 365, including user management, license assignments, troubleshooting, and email-related issues.
$55,000 - $65,000 a year
Quick Apply

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Technical Support Specialist
Proteam Solutions —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
Quick Apply
Service Desk Analyst
Prepcloud —Columbus, OH
The ideal candidate will provide first-level technical support to end users, troubleshoot hardware and software issues, manage service requests, and ensure…
$28 an hour
13d

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Support Analyst - Tier 1

Central Pyramid -
McKinney, TX

Quick Apply

Job Details

Full-time

Qualifications

Customer communication

Full Job Description

Job Title: Support Analyst Tier 1
Department: Information Technology
Reports To: IT Service Desk Manager / Director of IT Services
FLSA Status: Non-Exempt

Position Summary

The Support Analyst Tier 1 provides first-level technical support to staff in a home health environment, ensuring reliable access to systems, applications, and devices critical to patient care and business operations. This role is responsible for troubleshooting common technical issues, providing exceptional customer service, and supporting compliance with HIPAA and healthcare IT standards.

Key Responsibilities

Provide support for desktops, laptops, mobile devices, printers, and peripheral equipment used in field and office environments.
Provide first-level support for password resets, account access, Microsoft 365 issues, and basic troubleshooting.
Provide first-level support for healthcare applications, including login issues, and access-related requests.
Document incidents, service requests, and resolutions in the IT ticketing system with accuracy and detail.
Assist with onboarding and offboarding activities, including account creation, access requests, and equipment deployment.
Maintain accurate inventory records for assigned hardware and technology assets.
Maintain compliance with HIPAA and company data privacy/security policies.
Participate in limited evenings, weekend, or after-hours support rotations as needed.
Contribute to knowledge base articles and standard operating procedures for Service Desk operations.
Escalate unresolved, advanced, or infrastructure-related issues to Tier 2 support.

Qualifications

Education & Experience:

Associate degree in Information Technology or related field preferred. Equivalent technical training, certifications, or relevant work experience may be substituted.
0–2 years of experience in IT support role preferred.
Familiarity with Active Directory, Microsoft 365, and remote support tools.
Knowledge of healthcare applications (EHR/EMR) is a plus.

Skills & Competencies:

Strong troubleshooting and problem-solving skills for common hardware, software, and connectivity issues.
Demonstrates patience, professionalism, and empathy when assisting users in a fast-paced healthcare environment.
Excellent communication and customer service skills with the ability to support non-technical staff.
Ability to prioritize and manage multiple service tickets in a fast-paced environment.
Detail-oriented, dependable, and initiative-taking in identifying recurring issues.
Collaborative with a strong sense of accountability and urgency.

Working Conditions

Full-time, primarily onsite with potential hybrid/remote support depending on company policy.
Occasional travel to branch offices or patient care sites to provide technical support.

Quick Apply

Refine Your Search

service desk analyst jobs in mckinney tx

Support Analyst - Tier 1

Service Desk Analyst II (Weekends)

Technical Support Analyst

IT Help Desk Analyst

IT Help Desk Analyst

Service Specialist II

IT Support Analyst - MS365/Teams, MDM (iPhones and iPads) & Jira

Oracle ERP Manager

IT Business Analyst-1

AI Enablement and Practice Support Specialist

AI Enablement and Practice Support Specialist

Bilingual Service Desk Engineer

Senior Functional Analyst

Director, Technology Services

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