At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.
The Senior Manager, Product Marketing & Adoption is responsible for leading the strategy and execution of product marketing, change management, communications, training, and adoption efforts across Multifamily's digital product portfolio. This leader partners with Product, Technology, Business teams, and Clients to ensure products achieve successful adoption, deliver measurable business value, and drive meaningful organizational change.
The role serves both internal and external audiences, developing strategies that help employees, clients, lenders, servicers, investors, and other industry partners understand, adopt, and maximize the value of Multifamily's digital products and services.
We execute the Digital Transformation roadmap with a clear vision. We deliver to the Multifamily industry digital marketplace where value is unlocked for partners in the ecosystem through an end-to-end network of innovative products, exceptional experiences, and supporting services.
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Lead product marketing efforts including positioning, messaging, value propositions, and engagement strategies tailored to both internal stakeholders and external clients.
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Define and execute adoption, enablement, and change management strategies that drive successful product launches and sustained usage across Multifamily teams and industry participants.
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Partner with Product, Technology, Client Engagement, and Business leaders to ensure organizational and client readiness for new products and capabilities.
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Develop client-facing and employee-facing communications, training, onboarding, and engagement programs that accelerate adoption and business value realization.
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Partner with Client Engagement to build voice-of-client and user feedback mechanisms to improve adoption and experience.
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Establish adoption metrics and value realization frameworks to measure product success, client engagement, and business outcomes.
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Build, coach, and develop a high-performing team across product marketing, change management, communications, and adoption disciplines.
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10+ years of experience in Product Marketing, Change Management, Digital Transformation, Product Operations, Program Management, or related disciplines.
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Proven experience leading enterprise-scale product adoption, organizational change, or client-facing transformation initiatives.
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Experience developing go-to-market, adoption, and value realization strategies that drive measurable business outcomes.
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Strong understanding of product operating models and digital product delivery.
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Experience leading cross-functional teams and influencing senior leaders in matrixed organizations.
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Bachelor's degree in Business, Marketing, Communications, Organizational Development, Technology, or a related field.
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Ability to understand and advocate for both internal users and external clients.
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Strong client-centric mindset focused on experience, adoption, and value realization.
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Strategic thinker with strong execution capabilities.
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Effective leader who builds alignment across business, technology, and industry partners.
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Data-driven, outcome-oriented, and comfortable operating in transformational environments.
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Product positioning, messaging, and value proposition development.
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Stakeholder engagement, change management, and adoption planning.
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Strategic communications, executive storytelling, and training enablement.
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Client engagement and voice-of-client program development.
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Adoption analytics, KPI development, and value realization measurement.
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Strong leadership, coaching, facilitation, and influencing skills.
Current Freddie Mac employees please apply through the internal career site.
We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
A safe and secure environment is critical to Freddie Mac’s business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.
CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.
Time-type:Full time
FLSA Status:Exempt
Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.
This position has an annualized market-based salary range of $164,000 - $246,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.
