Top 76 Computer tech / mgr / website Jobs in Mclean, Va

Customer Support Specialist
InfoTrack US —Washington, DC
- $40,160 - $60,000 a year
- Full-time
- Remote
- Fair chance
- Communication skills
- Entry level
- AD&D insurance
- Paid holidays
Quick Apply
Occupational Therapy Assistant
Reliant Rehabilitation —Fairfax, VA
- $31 - $38 an hour
- Full-time
- Skilled nursing facility
- Computer literacy
- English
- Loan repayment program
- Health insurance
Occupational Therapist
Reliant Rehabilitation —Woodbridge, VA
- $43 - $46 an hour
- Full-time
- Skilled nursing facility
- Computer literacy
- English
- Loan repayment program
- Health insurance
Principal Security Engineer
Navy Federal Credit Union —Vienna, VA
- $131,700 - $206,450 a year
- Online Application
- Azure
- Computer Science
- Research
- Referral program
10d
Director of Community Development
Facets —Fairfax, VA
- $70,000 - $80,000 a year
- Weekends as needed
- Microsoft Word
- Spanish
- Clean driving record
- 403(b) matching
- Paid holidays
Quick Apply
Senior Manager, Experience Strategy & Web Performance
Covista —Columbia, MD
- $80,336.75 - $145,077.09 a year
- Full-time
- Hybrid work
- 7 years
- Marketing
- Office
- Paid holidays
- Disability insurance
Quick Apply
Requirements Analyst (Faculty Specialist)
University of Maryland —College Park, MD
- $75,000 - $95,000 a year
- Full-time
- Remote
- Background check
- Computer Science
- Mid-level
- Flexible schedule
Digital Analytics Manager
Reingold Inc —Alexandria, VA
- $90,700 - $145,100 a year
- Full-time
- Hybrid work
- Computer science
- Management
- Computer Science
- Health insurance
- 401(k) matching
Quick Apply
Analyst 1, Child Sex Trafficking Team
National Center for Missing & Exploited Children —Alexandria, VA
- $63,000 a year
- Weekends as needed
- Background check
- Research
- Children
Quick Apply
Senior ISSO
Tetra Tech —Arlington, VA
- Computer science
- Computer Science
- 5 years
- Employee stock purchase plan
- Paid holidays
Sr. Manager, Data Analyst - Network Compliance
Capital One —McLean, VA
- Email
- Computer Science
- Office
- Finance
- Health insurance
Director, Metrics Strategy and Reporting
Information Technology Senior Management Forum —McLean, VA
- $209,500 - $239,100 a year
- Email
- Management
- Computer Science
- Military
- Health insurance
Enterprise Portfolio & Value Manager
Navy Federal Credit Union —Vienna, VA
- $128,300 - $187,500 a year
- Online Application
- Computer Science
- Office
- Finance
3d
Senior IT Program Manager
Koniag Government Services —Arlington, VA
- Full-time
- Azure
- Computer Science
- AWS
- Paid holidays
- Health insurance
Project (Security) Coordinator
Spectra Tech, LLC —Adelphi, MD
- $30 - $40 an hour
- Full-time
- Microsoft Excel
- English
- Mid-level
- On-the-job training
Quick Apply
Senior Presales Systems Engineer
Hewlett Packard Enterprise —Washington, DC
- $146,000 - $343,000 a year
- Full-time
- Computer science
- Computer Science
- Engineering
Manager, Data Analysis - Capital One Travel
Information Technology Senior Management Forum —McLean, VA
- $164,800 - $205,100 a year
- Email
- Computer Science
- Office
- Master's degree
- Health insurance
8d
Manager, Data Analysis - Capital One Travel
Capital One —McLean, VA
- Email
- Computer Science
- Office
- SQL
- Health insurance
8d
Technical Program Manager (TANTUS)
Sikich —Washington, DC
- $185,000 - $200,000 a year
- Full-time
- Google Workspace
- Computer Science
- DevOps
- Wellness program
- Paid parental leave
Director, Software Engineer Finance Tech - (Remote Eligible)
Capital One —McLean, VA
- Email
- Remote
- Computer Science
- 5 years
- System design
- Health insurance
2d

I want to receive the latest job alert for computer tech / mgr / website in mclean, va

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

computer tech / mgr / website jobs near mclean, va

Occupational Therapist jobs in Woodbridge, VA

Director Of Software Engineering jobs in McLean, VA

Director Of Strategy jobs in McLean, VA

Technical Program Manager jobs in Washington, DC

Development Director jobs in Fairfax, VA

Information Systems Security Officer jobs in Arlington, VA

Senior Data Analyst jobs in McLean, VA

Certified Occupational Therapy Assistant jobs in Fairfax, VA

Faculty jobs in College Park, MD

Engineering Program Manager jobs in Arlington, VA

Principal Security Engineer jobs in Boise, ID

Principal Security Engineer jobs in Austin, TX

Security Guard Part Time jobs in Phoenix, AZ

Principal Security Engineer jobs in San Jose, CA

Ai Engineer jobs in San Antonio, TX

Principal Security Engineer jobs in Los Angeles, CA

Elementary Principal jobs in North Dakota

School Assistant Principal jobs in Seattle, WA

Children Performer jobs in North Carolina

Character Performer jobs in Maspeth, NY

Customer Support Specialist

InfoTrack US -
Washington, DC

Quick Apply

Job Details

Full-time
$40,160 - $60,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Matching gift program
Paid time off
Vision insurance
401(k) matching

Qualifications

Phone communication
Customer support
Productivity software

Full Job Description

About InfoTrack

InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.

As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.

About the role

In your role as a Customer Support Specialist, you are committed to delivering exceptional customer experiences and ensuring our clients maximize the value of our software. As we continue to grow, you are dedicated to being the first point of contact, and the friendly voice answering questions about our products and services, and providing world-class customer support, troubleshooting, and technical support.

This is a remote role, based in Pacific Time.

Responsibilities

Develop a comprehensive understanding of our legal tech solutions, staying up to date with new features and updates, and sharing this knowledge with clients to optimize their experience.
Gain knowledge about our clients, who are primarily law firms and legal professionals, and obtain a deep understanding of their unique needs.
Understand and learn how to use our client success tools, including Salesforce, Dialpad, and our own services to track and update client orders.
Handle and resolve customer concerns and issues promptly, ensuring a high level of customer satisfaction and retention.
Provide top-notch technical support to clients, including troubleshooting software issues, answering inquiries, and guiding them through the effective use of our products.
Track cases through to resolution. Escalate cases to other departments or technical leads as required.
Maintain accurate and detailed records of client interactions and support requests.
Act as the voice of the customer by collecting feedback, suggestions, and pain points to help improve our products and services continually.
Participate in regular performance and development meetings with your direct manager. Track and be responsive to your KPI’s, which will include average handling time, contacts per day, and customer satisfaction scores.
Assist with any, and all task to ensure customer satisfaction.
Contribute to the success of the team and the company.
Able to work collaboratively and cross-functionally with different departments.

Requirements

Knowledge and Skills:

You’re passionate about technology and for helping others to understand and use it.
Excellent communication skills
Strong interpersonal communication skills
Computer savvy—we sell software, so you need to be someone who can quickly learn how to use new technology and new websites and explain how they work to others. You should be comfortable using

Microsoft Office products, like Word and PowerPoint
Knowledge of legal services industry, preferred

Education and Experience:

2+ years of customer support (Phone, E-Mail and Chat) experience, which may include internships (previous experience in providing customer service & technical support for a software company is preferred)
Prior experience using a CRM, such as Salesforce or Zendesk, is preferred
Certifications, not applicable

Compensation

The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications.

$20.00 - $27.00 per hour

Benefits

What Sets InfoTrack apart
At InfoTrack, we’re committed to a workplace where everyone feels comfortable doing their best work and having fun! We also believe in a work/life balance that fulfills you while you’re here and supports you when you’re not. We built our benefits package to prove that we’re committed to you having everything you need.

Our benefits guide, located here, illustrates what we offer full-time employees and a sneak preview is below

401(k) Match
Medical, Dental, & Vision Insurance
Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
20 Days of Paid Time Off (PTO)
11 Paid Holidays
“Be Me Time” off for mental health, re-charging, volunteering
Matching Gift Program

Our Commitment

We believe that the key to our success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold.

InfoTrack is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Quick Apply

Refine Your Search

computer tech / mgr / website jobs in mclean, va

Customer Support Specialist

Occupational Therapy Assistant

Occupational Therapist

Principal Security Engineer

Director of Community Development

Senior Manager, Experience Strategy & Web Performance

Requirements Analyst (Faculty Specialist)

Digital Analytics Manager

Analyst 1, Child Sex Trafficking Team

Senior ISSO

Sr. Manager, Data Analyst - Network Compliance

Director, Metrics Strategy and Reporting

Enterprise Portfolio & Value Manager

Senior IT Program Manager

Project (Security) Coordinator

Senior Presales Systems Engineer

Manager, Data Analysis - Capital One Travel

Manager, Data Analysis - Capital One Travel

Technical Program Manager (TANTUS)

Director, Software Engineer Finance Tech - (Remote Eligible)

I want to receive the latest job alert for computer tech / mgr / website in mclean, va

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected