Top 1327 Director of customer experience Jobs in Mclean, Va

Director of Event Operations
Marriott International, Inc —Washington, DC
- $106,000 - $139,000 a year
- Full-time
- Sales
- Mid-level
- Hotel
Transition, Readiness and Change Management Director
Maximus —Tysons, VA
- $162,000 - $200,000 a year
- Bachelor's degree
- Travel
- Recruiting
- Paid holidays
- Disability insurance
4d
Assistant Director of Nursing
Manassas Health & Rehab Center —Manassas, VA
- $105,000 - $115,000 a year
- Full-time
- Background check
- CPR Certification
- Nursing
Quick Apply
Director, Mechanical Engineering, NA
Vantage Data Centers Management Company LLC —Sterling, VA
- $230,000 - $250,000 a year
- Full-time
- Hybrid work
- Writing skills
- Data analysis skills
- Ability to climb stairs
- AD&D insurance
- Disability insurance
Quick Apply
Physical Therapy Director
The Centers for Advanced Orthopaedics LL —Rockville, MD
- Evenings as needed
- Clinic
- Recruiting
- Senior level
- Continuing education credits
Quick Apply
Director of Product Management
American Retirement Association —Arlington, VA
- $150,000 - $155,000 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Product management
- Profit sharing
- Health savings account
Quick Apply
8d
Director, Industry Marketing - Defense
ServiceNow —Vienna, VA
- $192,400 - $336,700 a year
- Online Application
- Hybrid work
- 11+ years
- Research
- Residential
- Employee stock purchase plan
- Health insurance
Quick Apply
Senior Director of Capture Management
Agile Defense —McLean, VA
- $150,000 - $225,000 a year
- Extended hours
- Hybrid work
- Office
- Business development
- Travel
Quick Apply
Assistant Director of Nursing ICU (RN) 2H
MedStar Health —Washington, DC
- $102,606 - $196,996 a year
- Full-time
- Nursing
- Microsoft Excel
- RN License
Vocational School Director Reports To: President Position Summary The Vocational School Director
AVI Career Training —Vienna, VA
- Up to $70,000 a year
- Full-time
- 5 years
- Master's degree
- Bachelor's degree
Quick Apply
14d
Director of Nursing (RN) Operating Room, Abdominal Transplant, Robotics and General Surgery
MedStar Health —Washington, DC
- $120,702 - $238,222 a year
- Full-time
- Nursing
- Microsoft Excel
- Surgery
Director, Business Development
Battelle —Crystal City, VA
- $154,500 - $220,200 a year
- Full-time
- Hybrid work
- Office
- Master's degree
- Bachelor's degree
- Wellness program
- Health insurance
Director, Business Development, Military Health
Battelle —Crystal City, VA
- $170,000 - $240,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Engineering
- Office
- Wellness program
- Health insurance
Director of Financial Aid (On-site in Arlington)
Arizona College of Nursing —Arlington, VA
- Full-time
- School experience
- Management
- High school diploma or GED
- Loan repayment program
- Health insurance
5d
Assistant Director of Nursing (RN) Surgical Clinic
MedStar Health —Washington, DC
- $102,606 - $196,996 a year
- Full-time
- Nursing
- Microsoft Excel
- Surgery
6d
Store Director (Profit Center Leader)
Diventures —Vienna, VA
- $60,000 - $70,000 a year
- Full-time
- Merchandising
- Recruiting
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Director, AMS Strategic Customer Engagements, Public Sector - Elevate
ServiceNow —Vienna, VA
- $189,210 - $312,200 a year
- Online Application
- Remote
- Residential
- Analysis skills
- Continuous improvement
- Employee stock purchase plan
- Health insurance
Quick Apply
Director, Compensation
Leidos —Reston, VA
- $139,100 - $251,450 a year
- Full-time
- Hybrid work
- Finance
- Analysis skills
- Bachelor's degree
WDLL Pathway Director (IT)
University of the District of Columbia —Washington, DC
- $72,627 - $80,625 a year
- Full-time
- Research
- Office
- Residential
- Life insurance
- Retirement plan
Quick Apply
OA/CTS Director
ADAMS AND ASSOCIATES INC —Laurel, MD
- $65,000 a year
- Full-time
- Clean driving record
- Marketing
- 3 years
- Paid holidays
- Health insurance
Quick Apply

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director of customer experience jobs near mclean, va

Director of Event Operations

Marriott International, Inc -
Washington, DC

Apply Now

Job Details

Full-time
$106,000 - $139,000 a year

Qualifications

Customer communication

Full Job Description

Additional Information
Job Number26091924
Job CategoryEvent Management
Location1150 22nd St NW, Washington, District of Columbia, United States, 20037
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $106,000 - $139,000 Annually
Bonus Eligible: Y

JOB SUMMARY

Manages all event service, banquet and event technology operations and staff on a daily basis. Core area of responsibility is the event operation team, including the Senior Banquet Managers, Banquet Managers, Senior Event Service Managers, Event Service Managers, Event Technology and Operations Managers. Position ensures the highest level of service throughout the event phase. Maximizes revenue opportunities by up-selling during the event phase and maximizes profit by effectively managing costs. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the Event Operations Department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Managing Event Management Operations and Budgets

Works with the management team to develop and implement the business plan and long term strategies for event operations.

Establishes and monitors measurable goals for the department.

Champions all standards, policies and procedures in the Event Operations departments.

Oversees the execution of event logistics for all events.

Oversees the administrative processes associated with the event phase of a function and the associated transitions between all event phases as they relate to the service delivery team.

Ensures function space and corresponding heart of the house areas are cleaned and maintained.

Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.

Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

Participates in MVP audits and level certification for all technicians.

Ensures employees maintain required certification.

Assists with implementation and execution of all event related corporate initiatives and promotions.

Managing Profitability

Ensures department is working within budget and adjusts expenditures according to revenues.

Maintains awareness of current trends in event management and integrates into the operation in a timely manner.

Reviews effectiveness of event operations annually and makes appropriate adjustments.

Ensuring Exceptional Customer Service

Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.

Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

Maintains customer satisfaction to insure retention and growth of business through referrals and repeat events.

Leading Event Management Teams

Leads execution of activities in Event Operations to support the Event Management strategy.

Leads event management/operations meetings.

Coordinates the Event Operations members of Event Delivery teams.

Works with culinary team to ensure compliance to food handling and sanitation standards.

Works with Human Resources to ensure compliance with all applicable laws and regulations.

Ensures that regular, ongoing communication is happening in all areas of event operations.

Maintaining Relationships with Property Stakeholders

Communicates effectively with property departments outside of Event Operations.

Maintains a strong working relationship with guests/clients, vendors and competitors.

Conducting Human Resources Activities

Reviews staffing levels to ensure that guest service and operational needs are met.

Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.

Attends pre-event meetings to understand group needs, set appropriate expectations and gather critical information to communicate to Event Operations Team.

Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures and Local Standard Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

director of customer experience jobs in mclean, va

Director of Event Operations

Transition, Readiness and Change Management Director

Assistant Director of Nursing

Director, Mechanical Engineering, NA

Physical Therapy Director

Director of Product Management

Director, Industry Marketing - Defense

Senior Director of Capture Management

Assistant Director of Nursing ICU (RN) 2H

Vocational School Director Reports To: President Position Summary The Vocational School Director

Director of Nursing (RN) Operating Room, Abdominal Transplant, Robotics and General Surgery

Director, Business Development

Director, Business Development, Military Health

Director of Financial Aid (On-site in Arlington)

Assistant Director of Nursing (RN) Surgical Clinic

Store Director (Profit Center Leader)

Director, AMS Strategic Customer Engagements, Public Sector - Elevate

Director, Compensation

WDLL Pathway Director (IT)

OA/CTS Director

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