Top 180 It service manager Jobs in Mclean, Va

Manager, IT Service Desk & End User Services
Clark Construction Group —McLean, VA
- Extended hours
- Google Workspace
- Computer Science
- Construction site
Service Desk Manager
Alliance Defending Freedom —Arlington, VA
- $92,000 - $147,900 a year
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
Quick Apply
5d
Service Center Frontline Account Manager
CACI —Chantilly, VA
- $61,100 - $122,200 a year
- Weekends as needed
- Mid-level
- Windows
- 1 year
- Health insurance
IT Service Manager
AAC Inc —Vienna, VA
- $120,000 - $130,000 a year
- PMP
- Bachelor of Science
- Bachelor's degree
Quick Apply
Service Desk Manager
Peraton —Washington, DC
- $112,000 - $179,000 a year
- Computer science
- Computer Science
- 5 years
- Health savings account
- Paid holidays
Service Desk Manager
HII —Springfield, VA
- $94,352 - $122,000 a year
- Email
- 7 years
- Data analysis skills
- Mid-level
- Paid holidays
- Health insurance
Service Desk Manager
DMI —Washington, DC
- $109,525.50 - $119,023.50 a year
- Full-time
- Senior level
- Commercial
- Disability insurance
- Health insurance
End User Services Manager
Tepa LLC —Alexandria, VA
- $115,000 - $135,000 a year
- Full-time
- Hybrid work
- Office
- Analysis skills
- Supervising experience
- Health savings account
- Paid holidays
Quick Apply
Service Desk Lead
Koniag Government Services —Vienna, VA
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
Service Desk Manager
The Heritage Foundation —Washington, DC
- $85,000 - $100,000 a year
- Full-time
- Azure
- Mid-level
- Office
- Dental insurance
- Paid time off
Service Delivery Manager
Peraton —McLean, VA
- $146,000 - $234,000 a year
- 11+ years
- Bachelor's degree
- Mentoring
- Health savings account
- Paid holidays
8d
Service Center Manager
Govcio LLC —Fairfax, VA
- $150,000 - $199,260 a year
- Full-time
- 11+ years
- Office
- Bachelor's degree
IT Service Delivery Manager
Auria —Reston, VA
- $110,000 - $145,000 a year
- Computer science
- 7 years
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
8d
IT Service Desk / Knowledge Base Manager
Kaimetrix —Fort Belvoir, VA
- Full-time
- Computer science
- Computer Science
- Master's degree
- Commuter assistance
- Health savings account
Quick Apply
Service Desk Manager
Client Server Software Solutions —Alexandria, VA
- Office
- Bachelor's degree
- In-person
- Continuing education credits
- Commuter assistance
Quick Apply
Enterprise Service Manager
Akima, LLC —Herndon, VA
- $150,000 - $190,000 a year
- Full-time
- Azure
- Computer Science
- PMP
- Dental insurance
- 401(k)
Client Service Manager
TekSynap —Arlington, VA
- $115,000 - $155,000 a year
- Weekends as needed
- Computer Science
- 5 years
- Bachelor of Science
- Disability insurance
- Health insurance
Quick Apply
IT Service Desk Operations Program Manager
NTT Ltd —Alexandria, VA
- $97,391 - $162,319 a year
- 8 years
- Bachelor's degree
- Senior level
- Health savings account
- AD&D insurance
5d
Scientific IT Service Desk Manager
General Dynamics Information Technology —Bethesda, MD
- $97,750 - $132,250 a year
- Windows
- 3 years
- Bachelor's degree
- Paid holidays
- 401(k) matching
Infrastructure Service Lead - TS/SCI with Polygraph
General Dynamics Information Technology —Annapolis Junction, MD
- $128,039 - $173,229 a year
- 8 years
- Analysis skills
- Bachelor's degree
- Paid time off
- 401(k) matching

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it service manager jobs near mclean, va

Manager, IT Service Desk & End User Services

Clark Construction Group -
McLean, VA

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Job Details

Full-time

Qualifications

Cloud identity and access management (IAM)
Managing technical support teams
Google Workspace
Smartphone (troubleshooting support)
Managing teams in a customer support role
IT asset management
Technical documentation
Laptop (troubleshooting support)
Windows
Printer (troubleshooting support)
Improving operational efficiency
Supervising experience
Bachelor's degree
Team management
Computer hardware
Desktop (troubleshooting support)
Azure AD
Customer support ticket management
Mobile device management
Technical customer support for office equipment
AV system troubleshooting
ServiceNow
Productivity software
Desktop administration
Continuous process improvement (CPI)
IT department experience
Ticketing system technical support

Full Job Description

Clark Construction is seeking a hands-on Service Desk Manager to lead and grow our end-user services function during a period of active transformation. This role serves as the first line of defense for all IT support, owning the full intake experience from initial contact through resolution or escalation. You will directly manage a team of analysts supporting corporate office users and field teams nationwide. We seek a skilled and enthusiastic IT professional to deliver high-quality customer service that enhances the productivity of our colleagues.

This is an onsite role based in our McLean, VA office.

Key Responsibilities

Day-to-day service desk operations, including SLA performance, ticket queue management, and escalation handling, ensuring smooth operations, data integrity, and security and policy compliance
Direct management of internal analysts providing end-user support and application-focused triage
Implementing and managing an enhanced support model for active construction jobsites, coordinating with regional and project teams on timely technology support
ServiceNow administration, ticket hygiene, queue management, reporting, and process documentation
Onboarding and offboarding support in partnership with IT Operations and ITAM
Hiring, team development, and innovation as the function grows and changes
Escalation routing into Enterprise Applications, Infrastructure, and Asset Management, ensuring issues land in the right hands without falling through the cracks, and high-urgency issues are handled appropriately
Coordinate service desk participation in bi-monthly weekend post-maintenance testing
First-line troubleshooting and support of IT equipment, including Windows and Apple laptops and desktops, mobile devices and tablets, printers, and conference room equipment
Physical intake and coordination of hardware returns, replacements, and repairs - partnering with the IT Asset Management team for lifecycle tracking and processing

Basic Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related field required
5+ years in IT support or service desk operations, with at least 3 years in a supervisory role
Hands-on experience troubleshooting Windows endpoints, mobile devices, and AV/conferencing equipment
Demonstrated experience managing a distributed support environment - corporate offices, remote users, and field locations
Familiarity with equipment-handling processes; understanding of how service desk and asset management functions intersect
Strong working knowledge of Google Workspace, identity management (Entra ID / Okta), and endpoint management tools
ServiceNow experience required - ticket management, reporting, and workflow configuration
Clear communicator who can translate technical issues for non-technical stakeholders at all levels
Continuous improvement mindset: documenting, measuring, and optimizing processes

Preferred Qualifications

Experience supporting field or industrial workforces (construction, engineering, or similar)
Exposure to enterprise application support (ERP, procurement, or project management platforms)
Relevant certifications (ITIL, CompTIA, Google Workspace Administrator)

The work environment and requirements described below are representative of those necessary for an employee to successfully perform the essential functions of this role.

The Physical Side of the Role: Given that a good portion of your day will be spent at a desk, you should be comfortable with prolonged periods of focused work, whether it's collaborating with colleagues, analyzing data, or developing strategies. The role demands effective communication and sharp visual acuity for reviewing complex documents and performing detailed computer work. While there are times for quiet concentration, you'll also be expected to move actively throughout the office and travel occasionally to various locations, including dynamic construction sites, utilizing different modes of transportation. The ability to lift and move objects up to 10 pounds regularly, and up to 25 pounds on occasion (think a box of files or small office equipment), is also required.

Your Work Environment: Your primary workspace will be in our professional office, which has a typical, quiet-to-moderate noise and light levels. As part of your work, you may also be required to visit active construction sites. These environments are naturally more dynamic and can include exposure to outdoor weather conditions, louder noise, and moving equipment. Your safety is our top priority, and you'll be expected to follow Clark Construction's safety policies and procedures, and all applicable laws, at all locations.

Our High-Performing Culture: This is a demanding, high-performance environment. We are looking for candidates who are energized by challenge, thrive under pressure, and are prepared to do what it takes to achieve exceptional results. Success in this role requires significant commitment, including flexibility to work extended hours, especially during critical project phases or client deadlines. Beyond regular working hours, there will be occasions where business needs require your attention, particularly for time-sensitive matters or emergencies. You are expected to monitor and respond to communications (phone calls, emails, text messages) as required to address these situations effectively. Your ability to manage these expectations and be responsive when critical issues arise is key to your success in this role and our collective success as a team.

A Drug Free Workplace: Clark promotes a drug free workplace. A pre-employment drug “fitness for duty” screening is required, and the company conducts random quarterly drug “fitness for duty” tests.

#LI-CO2

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it service manager jobs in mclean, va

Manager, IT Service Desk & End User Services

Service Desk Manager

Service Center Frontline Account Manager

IT Service Manager

Service Desk Manager

Service Desk Manager

Service Desk Manager

End User Services Manager

Service Desk Lead

Service Desk Manager

Service Delivery Manager

Service Center Manager

IT Service Delivery Manager

IT Service Desk / Knowledge Base Manager

Service Desk Manager

Enterprise Service Manager

Client Service Manager

IT Service Desk Operations Program Manager

Scientific IT Service Desk Manager

Infrastructure Service Lead - TS/SCI with Polygraph

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