Top 54 Outbound call center representative Jobs in Mclean, Va

Patient Contact Center Representative (Remote)
Mosaic Pharmacy —Sterling, VA
- $18 - $20 an hour
- Full-time
- Remote
- Background check
- Spanish
- Microsoft Outlook
- Health savings account
- AD&D insurance
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Sales Call Center Representative
Oak Street Health —Washington, DC
- $15.00 - $32.31 an hour
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
7d
Member Services Representative – Call Representative
Worldwide Assurance for Employees of Public Agencies —Falls Church, VA
- $44,293 - $66,440 a year
- Mid-level
- 2 years
- Communication skills
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Collections Representative
Office of The Chief Financial Officer —Washington, DC
- $51,458 - $80,032 a year
- Full-time
- Research
- Mid-level
- Office
- Commuter assistance
- Paid holidays
Call Center Representative
Advantia Health —Washington, DC
- $19 - $23 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Ob/Gyn
- Health savings account
- Paid holidays
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Remote Customer Service Representative/Dispatcher
Service Specialties, Inc. —Chantilly, VA
- Call employer
- Remote
- Residential
- Typing
- 1 year
- Paid holidays
- Disability insurance
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Customer Care and Call center representative
Lindsay Volvo Cars of Alexandria —Alexandria, VA
- $18 an hour
- Full-time
- Microsoft Word
- Computer literacy
- Communication skills
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Call Center Agent
National Charity Services —Washington, DC
- From $20 an hour
- Part-time
- Spanish
- Microsoft Excel
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
9d
Digital Branch Customer Care Representative
EagleBank —Bethesda, MD
- $23.24 - $33.44 an hour
- Full-time
- Hybrid work
- Computer literacy
- Mid-level
- Office
- Health savings account
- 401(k) 4% Match
Field Reimbursement Manager
McKesson —Virginia
- $80,300 - $133,800 a year
- Clean driving record
- Computer literacy
- Research
Appointment Setter - Telesales
Long Home —Savage, MD
- $50,000 - $60,000 a year
- Full-time
- In-person
- Communication skills
- Entry level
- Paid training
- Disability insurance
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2d
Contact Center Agent - Appointment Setting
Long Home Products —Savage, MD
- $18 an hour
- Construction experience
- Communication skills
- Entry level
- Paid training
Quick Apply
Call Center Representative
PRECISION ORTHOPEDICS AND SPORTS MEDICINE LLC —Fulton, MD
- $21 - $23 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Organizational skills
- Mileage reimbursement
- Health savings account
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Member Services Specialist
Lafayette Federal Credit Union —Rockville, MD
- $42,612 - $49,500 a year
- Full-time
- Hybrid work
- 1 year
- Communication skills
- Entry level
- Commuter assistance
- Paid holidays
Account Representative - State Farm Agent Team Member
Andrew Elliott - State Farm Agent —Fairfax, VA
- $18 - $22 an hour
- Part-time
- Hybrid work
- Spanish
- English
- Communication skills
- Work from home
- Opportunities for advancement
Quick Apply
Customer Care Representative
Old Mill Veterinary Hospital —Leesburg, VA
- $18 - $22 an hour
- Full-time
- Analysis skills
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
GAC Services —Gaithersburg, MD
- $22 - $25 an hour
- Full-time
- Background check
- Customer service
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
12d
Outbound Call Center Sales Manager
ARS-Rescue Rooter —Springfield, VA
- $120,000 - $140,000 a year
- Full-time
- Mid-level
- Residential
- Continuous improvement
- Health savings account
- Paid holidays
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CUSTOMER CARE ASSOCIATE - A
Colonial Parking Inc —Washington, DC
- $19.20 an hour
- Weekends as needed
- Experience equivalent to degree accepted
- Associate's degree
- 2 years
Quick Apply
DME Specialist/ Fitter (Customer Support Representative)
New Hampshire Medical Supply —Washington, DC
- $20 - $21 an hour
- Full-time
- Background check
- In-person
- Communication skills
- Paid training
- Health insurance
Quick Apply
1d

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Patient Contact Center Representative (Remote)

Mosaic Pharmacy -
Sterling, VA

Quick Apply

Job Details

Full-time
$18 - $20 an hour

Benefits

Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Customer records maintenance
Customer communication
HIPAA compliance
Microsoft Outlook
Client rapport building
HIPAA
Care documentation
Microsoft Teams
Office phone management
Quality data entry
Customer data entry

Full Job Description

Patient Contact Center Representative (Remote)

Fully Remote • US Remote • Mosaic Patient Contact Center

Company Overview

Over the next ten years, there will be at least 4.6 million hospitalizations from the misuse of prescription drugs in people 65 or older, resulting in $528 billion in annual avoidable costs. RxAnte is on a mission to improve people’s health by helping them get more from medicines. A rapidly growing, tech-enabled healthcare services company with over 30 million lives under management, RxAnte has become a leading provider of value-based pharmacy care management solutions for health plans.

RxAnte launched Mosaic Pharmacy Service in 2019, a wholly owned subsidiary designed to offer pharmacy and chronic care management services for our clients’ most medically complex and vulnerable members. Using data, advanced analytics, specialized software, and pharmacy automation, Mosaic is transforming the pharmacy experience for medically complex seniors while also helping payers achieve their quality improvement and cost savings objectives.

How You’ll Make a Difference

In this role, you will serve as a frontline point of contact between Mosaic Pharmacy Service and the patients we care for, handling inbound and outbound calls with professionalism and empathy and helping patients understand and navigate their medication regimens.

Your work directly supports medically complex and vulnerable seniors across the country, giving them reassurance, continuity, and the confidence to get more from the medicines they take every day.

What You’ll Do

Handle a high volume of inbound and outbound calls, following standard scripts and protocols while actively listening to patients and caregivers to assess needs and coordinate next steps, including confirming or rescheduling new patient visits.
Provide information about pharmacy services, including medication delivery, refill scheduling, and prescription status.
Document all interactions accurately in pharmacy and CRM systems.
Route calls to pharmacists or the appropriate pharmacy team members based on clinical or urgent needs.
Assist patients with insurance, co-pays, prior authorizations, and general pharmacy questions.
Escalate complex or sensitive concerns to supervisors or pharmacists.
Follow quality assurance standards on every call, including HIPAA and internal operating procedures.
Meet contact center performance metrics, including average handle time, call resolution rate, and quality scores.
Participate in regular training to stay current on pharmacy policies, procedures, and systems.

Compensation

The expected pay range for this position is $18.00 to $20.00 per hour. Actual compensation within the range is determined by factors including experience and skills.

Benefits

RxAnte and Mosaic Pharmacy Service offer a comprehensive benefits package designed to support your health, financial security, and work-life balance. Highlights include:

Medical, dental, and vision coverage with prescription benefits, with Company paying 100% of the employee-only premium
A Health Savings Account with company contributions
A 401(k) retirement plan with an employer match
Company-paid life, long-term disability, and accidental death and dismemberment insurance, with voluntary short-term disability available
An Employee Assistance Program and a benefits Customer Advocate service
Paid time off and paid company holidays
Company-provided equipment
Support for professional development and training

What We’re Looking For
Required

At least 1 year of contact center, patient-facing provider office, or customer service experience.
Proven ability to manage a high volume of calls while consistently meeting performance targets.
Strong, conversational communication style with the ability to build rapport and handle patient interactions with professionalism and empathy.
Exceptional attention to detail and accurate data entry for clear, compliant documentation.
Comfort following standardized scripts to ensure clarity, consistency, and compliance.
Proficiency in Microsoft Outlook and Teams, with the ability to learn new software systems quickly.
Familiarity with healthcare compliance, including HIPAA.
Ability to work independently from a dedicated, distraction-free home office and handle continuous calls throughout the workday.
Reliable home internet of at least 100 Mbps with wired ethernet access. Mosaic provides the computer equipment; you provide your own workspace furniture and a secure, quiet space. Applicants within 30 miles of Sterling, Virginia may be asked to come on site for training or technology support.
Availability to work assigned shifts Monday through Friday between 8:00 a.m. and 7:30 p.m. Eastern, plus Saturday 9:00 a.m. to 2:00 p.m. Schedule assigned upon hire.
Must be authorized to work in the U.S. without company-sponsored visa sponsorship.

Preferred

Prior experience with CRM systems and enrollment communications.
Pharmacy experience.
Bilingual English and Spanish.

Conditions of Employment

All offers of employment are contingent upon the successful completion of a comprehensive background check and pre-employment drug screening.

Equal Employment Opportunity

RxAnte, and subsidiary Mosaic Pharmacy Service, are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

Recruitment Fraud Notice

All legitimate RxAnte and Mosaic Pharmacy Service job opportunities are posted on our official careers page, and our recruiters will only contact you from official company email addresses. We will never ask candidates for payment, banking information, or personal financial details at any stage of the recruitment process. Offers of employment are always issued through our formal HR process, never via messaging apps.

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Refine Your Search

outbound call center representative jobs in mclean, va

Patient Contact Center Representative (Remote)

Sales Call Center Representative

Member Services Representative – Call Representative

Collections Representative

Call Center Representative

Remote Customer Service Representative/Dispatcher

Customer Care and Call center representative

Call Center Agent

Digital Branch Customer Care Representative

Field Reimbursement Manager

Appointment Setter - Telesales

Contact Center Agent - Appointment Setting

Call Center Representative

Member Services Specialist

Account Representative - State Farm Agent Team Member

Customer Care Representative

Customer Service Representative

Outbound Call Center Sales Manager

CUSTOMER CARE ASSOCIATE - A

DME Specialist/ Fitter (Customer Support Representative)

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