Top 1759 Customer success director Jobs in Mclean Va

Director, AMS Strategic Customer Engagements, Public Sector - Elevate
ServiceNow —Vienna, VA
- $189,210 - $312,200 a year
- Online Application
- Remote
- Residential
- Analysis skills
- Continuous improvement
- Employee stock purchase plan
- Health insurance
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Senior Director of Proposal Management
Agile Defense —McLean, VA
- $155,000 - $215,000 a year
- Extended hours
- Hybrid work
- Marketing
- 11+ years
- Office
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Instructor Quality Specialist-Special Education
University Instructors —Manassas, VA
- $65 an hour
- Temporary
- School experience
- Classroom
- Google Workspace
Senior Director of Capture Management
Agile Defense —McLean, VA
- $150,000 - $225,000 a year
- Extended hours
- Hybrid work
- Office
- Business development
- Travel
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Senior Project Analyst, TS/SCI Polygraph
General Dynamics Information Technology —McLean, VA
- $107,744 - $143,750 a year
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid time off
- 401(k) matching
Director of Events
The Westin Arlington —Arlington, VA
- $90,000 - $110,000 a year
- Full-time
- Background check
- Microsoft Excel
- Customer service
- Health insurance
- Dental insurance
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10d
Practice Director (Technology) Tysons Corner
Robert Half —Tysons Corner, VA
- $70,000 - $95,000 a year
- Email
- Customer service
- Mid-level
- Office
- Paid parental leave
- Health savings account
Regional Director of Operations
Tharaldson Hospitality —Springfield, VA
- $120,000 - $130,000 a year
- Weekends as needed
- Sales
- Computer literacy
- Hotel
- Profit sharing
- Health insurance
Quick Apply
Director of Room Operations
Marriott International, Inc —Arlington, VA
- $128,000 - $169,050 a year
- Full-time
- Hotel
- Bachelor's degree
- Business Administration
- Free parking
5d
Director of Call Center Operations
Center for Vein Restoration —Greenbelt, MD
- $110,000 - $125,000 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- Organizational skills
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11d
Executive Director of Support Operations
Alexandria City Public Schools —Alexandria, VA
- $120,674 a year
- Full-time
- School experience
- Customer service
- Word processing
Regional Operations Director
TWO MEN AND A TRUCK® —Alexandria, VA
- $120,000 - $145,000 a year
- 5 years
- Bachelor's degree
- Recruiting
- Paid holidays
- Health insurance
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3d
PROJECT MANAGER, STRATEGIC INITIATIVES
Prince William County Public Schools —Prince William County, VA
- $96,268 - $156,052 a year
- Full-time
- Customer service
- Mid-level
- Office
5d
Managing Director, Delivery
Thomson Reuters —McLean, VA
- $158,100 - $293,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Office
- Analysis skills
- Commuter assistance
- Health savings account
5d
Administrative Assistant
Northrop Grumman —McLean, VA
- $66,600 - $111,000 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Office
- Travel reimbursement
- Paid holidays
8d
Director of Restaurants
Marriott International, Inc —Arlington, VA
- $100,000 - $133,000 a year
- Full-time
- Bar
- Hotel
- High school diploma or GED
Director of Patient Services
Center for Vein Restoration —Greenbelt, MD
- $110,000 - $125,000 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- Organizational skills
Quick Apply
11d
Sr. Director of Strategic Partnerships
BAE Systems Inc. —McLean, VA
- $173,023 - $294,137 a year
- Full-time
- Hybrid work
- PMP
- Master's degree
- Analysis skills
- Health savings account
- Paid holidays
Customer Success Director
Enhesa —Arlington, VA
- $100,000 - $120,000 a year
- Marketing
- 3 years
- Analysis skills
Director, Sales Strategy
Hilton —McLean, VA
- $120,000 - $160,000 a year
- Full-time
- Remote
- 5 years
- Bachelor of Science
- Bachelor's degree
- Paid parental leave
- Employee stock purchase plan
9d

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Director, AMS Strategic Customer Engagements, Public Sector - Elevate

ServiceNow -
Vienna, VA

Quick Apply

Job Details

Full-time
$189,210 - $312,200 a year

Benefits

Employee stock purchase plan
Health insurance
Flexible spending account
Family leave
401(k) matching

Qualifications

Customer communication
AI use case identification

Full Job Description

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Reporting to the Vice President, Global Strategic Customers - Elevate, the mission of the Director - AMS Strategic Engagements (Large Deal Pursuits) is to drive ServiceNow’s long-term revenue growth and profitability through larger and more strategic transactions across our Americas business. The leader will act as an in-region deal expert, responsible for driving end-to-end deal strategy, developing creative commercial structures, and leading complex negotiations for our most strategic deals.

Director, AMS Strategic Customer Engagements, Public Sector - Elevate will help define and follow a consistent programmatic approach to help the regional sales organizations and cross-functional deal execution teams to close some of our most complex and strategic deals. The role will utilize collaborative account planning, out-quarter pipeline development, opportunity review cadences, deal coaching and choreography, and thought leadership, to maximize market opportunity and accelerate the sales cycle to close larger deals successfully.

The Director - AMS Strategic Engagements (Large Deal Pursuits) will become an expert in the contractual aspects of ServiceNow’s business, and be able to articulate value and structure long-term, complex, multi-product agreements to enable presentation of the right deal to the customer.

The role also contributes to continuous improvement efforts for the Strategic Engagements team and participates in ServiceNow’s overall transformation effort to establish the best Enterprise salesforce in the industry.

Priorities & Responsibilities

Drive large and complex strategic deals: validate and engage on opportunities where we intend to build > $10M+ NNACV opportunities, tracking deal progression, and escalating risks/needs to senior leaders as needed
Champion all collaborative, integrated GTM activities for our Strategic Accounts, including account planning sessions, strategic pursuits, WIN Forums, review cadences or other GTM activities
Drive big deal thinking and best practice sharing across the strategic engagements team (deal structures, operational opportunities, references and content on attractive themes like Digital Transformation or Artificial Intelligence)
In partnership with the Account Executive, serve as a primary point of contact for the Customer from deal qualification through close
Be the voice of the field sales to corporate to continually improve and ensure successful outcomes for our most strategic customers
Represent ServiceNow in senior customer facing roles as sponsor, strategist and negotiator

Qualifications

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

9 + years of experience in the software industry
5 + years of consultative direct sales experience into Enterprise accounts, preferably selling SaaS and with progressive client-facing responsibilities
Experience in Large Deal or Corporate Strategy/Business Development experience, supporting complex transactions such as M&A, IP Acquisition, Revenue Share Models, etc. a plus
Conversant in all emerging trends in IT and Business
Demonstrated coaching and mentoring experience
Team player of unquestionable integrity, credibility, and character

Experience within a large organization; ability to quickly establish trust-based relationships internally to get support for customer sales objectives
Strong leadership, problem solving, and decision-making abilities
Ability to interface and negotiate with senior client executives
Excellent presentation and communication skills
Organizational and analytical skills
International work experience
Continuous improvement and growth mindset

Measure of success

Large & complex closed deals > $10M +
Customer Feedback & NPS

For positions in this location, we offer a base pay of $189,210 - $312,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Refine Your Search

customer success director jobs in mclean va

Director, AMS Strategic Customer Engagements, Public Sector - Elevate

Senior Director of Proposal Management

Instructor Quality Specialist-Special Education

Senior Director of Capture Management

Senior Project Analyst, TS/SCI Polygraph

Director of Events

Practice Director (Technology) Tysons Corner

Regional Director of Operations

Director of Room Operations

Director of Call Center Operations

Executive Director of Support Operations

Regional Operations Director

PROJECT MANAGER, STRATEGIC INITIATIVES

Managing Director, Delivery

Administrative Assistant

Director of Restaurants

Director of Patient Services

Sr. Director of Strategic Partnerships

Customer Success Director

Director, Sales Strategy

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