Top 38 Senior customer service representative Jobs in Mclean Va

Print & Direct Mail Sr. Customer Service Rep
PLANET DIRECT —Manassas, VA
- 8 hour shift
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Senior Client Service Manager - Commercial Lines
Gallagher —McLean, VA
- $73,500 - $122,000 a year
- Full-time
- Remote
- High school diploma or GED
- Bachelor's degree
- Mentoring
- Paid parental leave
- Health savings account
Customer Care Strategist
Higher Logic —Arlington, VA
- Remote
- Conflict management
- Senior level
- Leadership
Quick Apply
6d
Sr Client Service Associate
Wealth Enhancement Group —Falls Church, VA
- $75,000 - $84,000 a year
- Full-time
- 5 years
- Mid-level
- Office
- Profit sharing
- Paid parental leave
12d
Senior Associate, Client Service
NFP Corp —Reston, VA
- $70,000 - $80,000 a year
- Office
- Finance
- Bachelor's degree
- Paid holidays
- Paid time off
Customer Contact Contact Senior
Freddie Mac —McLean, VA
- $82,000 - $124,000 a year
- Full-time
- 5 years
- Fair chance
- Experience equivalent to degree accepted
1h
Senior Client Care Consultant (Concierge Team)
Visa U.S.A. Inc. —Ashburn, VA
- $100,000 - $172,400 a year
- Full-time
- Hybrid work
- Office
- Analysis skills
- Bachelor's degree
- Wellness program
- Health savings account
9d
Senior Manager, Customer Success - Public Sector
AvePoint —Arlington, VA
- $150,000 - $180,000 a year
- 3 years
- Continuous improvement
- Mentoring
- Health insurance
- Dental insurance
Senior Customer Success Manager/Customer Success Manager, Enterprise Success
Cvent —Tysons Corner, VA
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
Senior Manager, Customer Success & Enablement
CVS Health —Washington, DC
- $67,900 - $199,144 a year
- Full-time
- Remote
- Microsoft Excel
- 5 years
- Writing skills
- Health insurance
- Dental insurance
Membership & Operations Senior Associate
Smithbucklin —Washington, DC
- $55,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
7d
Senior Manager, Dispute Resolution Operations
BBB National Programs Inc —McLean, VA
- Full-time
- 7 years
- Office
- Analysis skills
- Disability insurance
- Health insurance
Quick Apply
CUSTOMER CARE ASSOCIATE - A
Colonial Parking Inc —Washington, DC
- $18.75 an hour
- Weekends as needed
- Experience equivalent to degree accepted
- Associate's degree
- 2 years
Quick Apply
3d
Senior Customer Experience Manager
Housing Opportunity Com —Silver Spring, MD
- $81,196 - $136,229 a year
- Full-time
- Microsoft Excel
- Marketing
- Presentation skills
Quick Apply
Sr. Customer Success Manager
Exostar LLC —Herndon, VA
- Remote
- Inventory management
- 8 years
- Mentoring
- Tuition reimbursement
Quick Apply
Senior Customer Success Manager - Federal
Chainguard —Washington, DC
- Up to $160,000 a year
- Remote
- Azure
- 5 years
- AWS
- Paid parental leave
- Health insurance
Quick Apply
Senior Client Relationship Manager, Employee Benefits - Potential for Hybrid Work
HUB International —Rockville, MD
- $95,000 - $125,000 a year
- Full-time
- Hybrid work
- Spanish
- 5 years
- Data analysis skills
- Wellness program
- Health savings account
1d
Patient Contact Center Representative
Mosaic Pharmacy —Washington, DC
- $18 - $20 an hour
- Full-time
- Spanish
- Microsoft Outlook
- HIPAA
- Health savings account
- Health insurance
8d
Senior Customer Success and User Support Operations Manager
Everforth ECS —Fairfax, VA
- CRM software
- Office
- Analysis skills
Sr. Account Manager
Kobie Marketing —Washington, DC
- Full-time
- Remote
- Marketing
- Bachelor's degree
- Organizational skills
Quick Apply

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Print & Direct Mail Sr. Customer Service Rep

PLANET DIRECT
Manassas, VA

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
English
Microsoft Office
High school diploma or GED
Typing
Account management

Full Job Description

Summary/Objective

The Senior Customer Service Representative is part of the Client Services team and is responsible for developing, managing, and expanding the company’s relationship with new and existing customers.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Has a broad understanding of printing, direct mail, and USPS guidelines.
Works with the estimating department to add jobs to the schedule for both new and existing customers.
Manage jobs from conception to completion by interfacing directly with customers and coordinating work internally within each department.
Serves as the team leader to a group of two or more team members.
Coaches team members as needed and provides necessary training and guidance.
Collectively works as a team on issue resolution and reports to the Director of Client Services.
Maintains and manages production schedule and inventory for each job managed.
Provides daily report to the plant manager and highlights any issues that deviated from the production schedule that need to be addressed.
Identifies areas of improvement and provides recommendations to the plant manager.
Demonstrates problem resolution using the appropriate internal channels.
Manages client billing.

Qualifications:

Must be authorized to work in the United States
Able to lift at least 25 pounds.
Must be able to read and write in English.
Must be proficient with computers, software, and typing.

Competencies

Teamwork Orientation
Time Management
Results Driven
Thoroughness
Communication Proficiency

Supervisory Responsibility

Communicate organizational needs, oversee employees' performance, provide guidance, identify development needs, and manage the reciprocal relationship of two or more team members.

Work Environment

This is an administrative job in an office setting. There will be times when the incumbent may need to go to the production floor. The noise level in the work environment can be loud.
While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration in the production floors.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; and stoop, kneel, crouch. The employee is frequently required to sit and walk. The employee must regularly lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type and Expected Hours of Work

This is a full-time position. Hours are generally 8:00am – 5:00pm Monday – Friday. Schedule may change based on company needs. There is an hour lunch break per day.

Travel

No travel is expected for this position.

Required Education and Experience

High school diploma or GED, or equivalent years of experience.

Additional Eligibility Qualifications

Must be able to get background check and drug test.

Work Authorization
Must be eligible to work in the United States.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Shift:

8 hour shift

Experience:

Printing and/or Direct Mail: 3 years (Required)

Ability to Commute:

Manassas, VA 20109 (Preferred)

Ability to Relocate:

Manassas, VA 20109: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

senior customer service representative jobs in mclean va

Print & Direct Mail Sr. Customer Service Rep

Senior Client Service Manager - Commercial Lines

Customer Care Strategist

Sr Client Service Associate

Senior Associate, Client Service

Customer Contact Contact Senior

Senior Client Care Consultant (Concierge Team)

Senior Manager, Customer Success - Public Sector

Senior Customer Success Manager/Customer Success Manager, Enterprise Success

Senior Manager, Customer Success & Enablement

Membership & Operations Senior Associate

Senior Manager, Dispute Resolution Operations

CUSTOMER CARE ASSOCIATE - A

Senior Customer Experience Manager

Sr. Customer Success Manager

Senior Customer Success Manager - Federal

Senior Client Relationship Manager, Employee Benefits - Potential for Hybrid Work

Patient Contact Center Representative

Senior Customer Success and User Support Operations Manager

Sr. Account Manager

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