Contact Center Associate
Association of American Medical Colleges —Washington, DC
- $44,455 - $52,300 a year
- Full-time
- Computer literacy
- Windows
- High school diploma or GED
- Paid parental leave
- Paid holidays
8d
Payroll Support Associate
Sunrise Senior Living —McLean, VA
- $20.70 - $25.88 an hour
- Full-time
- Mid-level
- High school diploma or GED
- 2 years
- Paid holidays
- Health insurance
Patient Access Representative
Children's National Hospital —Washington, DC
- $20.75 - $40.99 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- Mid-level
- Commuter assistance
- AD&D insurance
Clinic Operations Representative
Children's National Hospital —Washington, DC
- $20.75 - $40.99 an hour
- Full-time
- In person
- Microsoft Excel
- HIPAA
- High school diploma or GED
Talent Acquisition Partner, Entry
Acentra Health, LLC —McLean, VA
- $50,000 a year
- Full-time
- Customer service
- HIPAA
- Administrative experience
- Health insurance
- Tuition reimbursement
Receptionist
Walton Enterprises —Washington, DC
- $21.64 - $26.93 an hour
- Part-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- 401(k)
- Paid time off
15h
Customer Service Representative-E?Procurement
Aramark —Rockville, MD
- $22 - $27 an hour
- Holidays
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
Helpdesk/ Customer Support Entry
AHU Technologies Inc —Washington, DC
- $22 - $25 an hour
- Full-time
- Mid-level
- Windows
- 1 year
Quick Apply
Heavy Civil Project Manager
Thalle Construction Company —Virginia
- Civil engineering
- Construction site
- Bachelor of Science
- Paid holidays
- Disability insurance
Quick Apply
Entry Level Sales Representative
Victory Home Remodeling —Cloverly, MD
- $70,000 - $90,000 a year
- 8 hour shift
- Bachelor of Science
- Bachelor's degree
- In-person
- Paid parental leave
- Paid holidays
Quick Apply
C-UAS Plans Analyst
CACI —Alexandria, VA
- $78,700 - $165,200 a year
- Full-time
- Bachelor of Science
- High school diploma or GED
- Analysis skills
- Health insurance
C-UAS Plans Analyst
CACI —Alexandria, VA
- $78,700 - $165,200 a year
- Full-time
- Bachelor of Science
- High school diploma or GED
- Analysis skills
- Health insurance
Entry Level Sales Representative
Victory Home Remodeling —Bowie, MD
- $70,000 - $90,000 a year
- 8 hour shift
- Bachelor of Science
- Bachelor's degree
- In-person
- Paid parental leave
- Paid holidays
Quick Apply
C-UAS Operations Analyst
CACI —Alexandria, VA
- $78,700 - $165,200 a year
- Full-time
- Bachelor of Science
- High school diploma or GED
- Analysis skills
- Health insurance
Senior Outside Sales Representative
Confidential —McLean, VA
- $100,000 - $150,000 a year
- Full-time
- Customer service
- 11+ years
- Residential
- Health insurance
- 401(k)
Quick Apply
3d
Construction Sales Representative
Atlas General Contractors —McLean, VA
- $65,000 - $75,000 a year
- Full-time
- CRM software
- Background check
- Construction site
- Paid time off
- Cell phone reimbursement
Quick Apply
Senior Project Manager
Bowers —Manassas, VA
- $140,000 - $190,000 a year
- Full-time
- Microsoft Excel
- Construction site
- Customer service
- AD&D insurance
- Health insurance
Quick Apply
Senior Application Developer
SOSi —Fort Belvoir, VA
- $140,000 - $155,000 a year
- Full-time
- Azure
- 5 years
- Engineering
Quick Apply
Industrial Security Representative
Leidos —Arlington, VA
- $65,650 - $118,675 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Lead Software Engineer, Data & DevSecOps
Leidos —Arlington, VA
- $131,300 - $237,350 a year
- Full-time
- Java
- SQL
- Bachelor's degree

I want to receive the latest job alert for senior customer support representative in mclean va

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior customer support representative jobs near mclean va

Operations Analyst jobs in Alexandria, VA

Sales Representative jobs in McLean, VA

Receptionist jobs in Washington, DC

Contact Center Engineer jobs in Washington, DC

Customer Service Representative jobs in Rockville, MD

Senior Project Manager jobs in Manassas, VA

Software Engineer jobs in Arlington, VA

Patient Access Representative jobs in Washington, DC

Recruiter jobs in McLean, VA

Security Officer jobs in Arlington, VA

Associate In Healthcare Management jobs in Texas

Associate Product Manager jobs in Minneapolis, MN

Payroll Associate jobs in Omaha, NE

Payroll Associate jobs in Boston, MA

Seasonal Sales Associate jobs in New York, NY

Payroll Associate jobs in Coppell, TX

Payroll Associate jobs in Atlanta, GA

Virtual Work From Home Payroll jobs in Georgia

Operations Analyst jobs in Brooklyn, NY

Operations Analyst jobs in Durham, NC

Contact Center Associate

Association of American Medical Colleges -
Washington, DC

Apply Now

Job Details

Full-time
$44,455 - $52,300 a year
8 days ago

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Financial planning services
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
403(b)
Gym membership

Qualifications

High school diploma or GED
Typing

Full Job Description

Who We Are:

The Association of American Medical Colleges is a not-for-profit association dedicated to transforming health care by supporting the entire spectrum of medical education, medical research, and patient care conducted by our member institutions. We are dedicated to the communities we serve and steadfast in our goal to improve the health of all.

At the AAMC, we are committed to supporting our employees with a comprehensive and competitive benefits package designed to promote well-being, professional development, and work-life balance.

Hybrid Work – Primarily remote roles with the ability to work across the U.S.
Comprehensive Health & Wellness – Medical, dental, and vision coverage; wellness programs; and fitness reimbursement
Generous Time Away – Paid time off, holidays, personal days, sick leave, paid parental leave and short‑ and long‑term disability benefits.
Retirement & Financial Well-Being – 403(b) retirement plan with generous employer contributions and financial planning resources

Family & Care Support – Backup care for children, elders, and pets, plus resources for families with specialized needs
Learning & Purpose: Tuition reimbursement, professional learning and development opportunities and the chance to advance a meaningful mission.

Additional information can be found on our website.

Additional Job Description

Why us, why now?

Contact Center Associate serves as the frontline representative of the Support Center and is responsible for delivering exceptional customer support to a diverse range of AAMC audiences: Pre-Medical Students, Medical Students, Member Institutions, Advisors, and Letter Authors within a multi-channel, high volume Support Center environment. This role handles inbound requests through phone, email, and digital channels, ensuring timely, accurate, and professional assistance with services, programs, and applications supported by the organization. The Specialist also plays an active role in continuous improvement efforts by identifying recurring issues and recommending enhancements to knowledge content and processes.

How you will make an impact?

Customer Support & Issue Resolution:

Serves as the primary point of contact for customer inquiries via phone, email, and other digital channels under close supervision of leadership.
Delivers accurate, timely, and professional assistance using department processes, knowledge articles, and system tools.
Troubleshoots account access, eligibility, program requirements, and site navigation issues.
Documents interactions, case notes, and resolutions thoroughly and accurately in Salesforce CRM.
Meets or exceeds departmental KPIs, including service levels, first-contact resolution, quality standards, adherence, and customer satisfaction.

Case Management & Escalation:

Determines when issues require escalation to a Senior Support Center Specialist and ensures handoff is complete, accurate, and timely.
Follows defined escalation paths to the next level leader, based on complexity.
Monitors pending cases and ensures follow-up tasks are completed within expected timeframes.

Knowledge, Process, and System Improvement:

Identify gaps or inaccuracies in Salesforce knowledge articles and recommends updates.
Submits feedback on recurring issues, system defects, and process inefficiencies.
Participates in user acceptance testing (UAT) for application enhancements, system releases, or new tools.
Supports continuous improvement initiatives within the Support Center.

Professional Development & Team Collaboration:

Partners with ASC Training, Programs, and Knowledge Management to improve process accuracy and customer experience.
Shares trends, common barriers, and customer feedback to inform operational decisions.
Supports team-wide initiatives, meetings, and training sessions as required. ·
Attends training and coaching sessions to maintain competence across programs and systems.
Contributes to a positive and collaborative team culture by supporting colleagues and sharing best practices.
Maintains strong knowledge of services, programs, and system updates.

What you will bring to the role

Required Qualifications:

High School diploma or equivalent
Bachelor's Degree (Preferred)
2 - 4 years of related work experience
Prior experience working in a call center, help desk, or related area required.
Ability to type a minimum of 40+ wpm

Preferred Experience:

Experience working with a CRM system (e.g., Salesforce).
Ability to work in a structured environment with defined metrics and performance expectations.
Intermediate use and knowledge of Windows, MS Office Suites, and Web Applications.
Technical knowledge of navigating and troubleshooting web-based browsers and browser-based applications.

Note: Eligibility is contingent upon candidates working within a 50-mile radius of Washington, DC.

Remote Work Eligibility

This position is eligible for remote work within the Washington DC / Baltimore metro area only.

Compensation Grade Range

$44,455.00-$52,300.00

Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors may include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, as well as internal equity, market, and business considerations.

If a bachelor’s degree is required, related work experience may be substituted in some positions. One year of college course work at an accredited institution is equivalent to one year of related work experience.

The AAMC is an Equal Opportunity Employer. The AAMC is committed to an Equal Employment Opportunity policy in recruitment, hiring, career advancement, and all other personnel practices. The AAMC will not discriminate on the basis of race, color, sex, national origin, religion, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, past or current military service, or any other legally protected characteristic. The AAMC is committed to the full inclusion of all qualified individuals. As part of this commitment, the AAMC will ensure that people with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact the talent acquisition team.

Please attach a resume as part of the application process. It is important that files DO NOT include periods ( . ) within the file name.

BROWSER REQUIREMENTS: Applications must be submitted using Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

Apply Now

Refine Your Search

senior customer support representative jobs in mclean va

Contact Center Associate

Payroll Support Associate

Patient Access Representative

Clinic Operations Representative

Talent Acquisition Partner, Entry

Receptionist

Customer Service Representative-E?Procurement

Helpdesk/ Customer Support Entry

Heavy Civil Project Manager

Entry Level Sales Representative

C-UAS Plans Analyst

C-UAS Plans Analyst

Entry Level Sales Representative

C-UAS Operations Analyst

Senior Outside Sales Representative

Construction Sales Representative

Senior Project Manager

Senior Application Developer

Industrial Security Representative

Lead Software Engineer, Data & DevSecOps

I want to receive the latest job alert for senior customer support representative in mclean va

Related Searches

Explore jobs in more locations

Who We Are:

Why us, why now?

How you will make an impact?

What you will bring to the role

Job Seeker Tools

Employer Tools

Browse

Stay Connected