Top 77 Customer service manager Jobs in Mcmurray, Pa

Client Service Manager
SPS North America —Pittsburgh, PA
- $80,000 - $90,000 a year
- 5 years
- High school diploma or GED
- Travel
- Health savings account
- Disability insurance
Quick Apply
Customer Care Manager
BrightStar Care —Mount Lebanon, PA
- From $25 an hour
- Full-time
- Management
- Medical office experience
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
9d
Director, Client Management (Director, Client Relationship) - REMOTE
Net Health —Pittsburgh, PA
- $135,000 a year
- Remote
- 11+ years
- Bachelor's degree
- Organizational skills
- Health insurance
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Customer Service Manager - US
Eco Global —Pittsburgh, PA
- Full-time
- 5 years
- Supervising experience
- Bachelor's degree
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9d
Manager, Customer Success
Industrial Scientific —Pittsburgh, PA
- $106,000 - $177,000 a year
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
Senior Client Service Manager - National
Highmark Inc. —Pittsburgh, PA
- Full-time
- Hybrid work
- No experience needed
- Mid-level
- Office
11d
Call Center Supervisor
AAA East Central —Pittsburgh, PA
- Writing skills
- Mid-level
- Computer skills
- Paid parental leave
- Health insurance
Customer Service Represent / Dispatcher / Assistant Operations Manager
JEFFCO LLC —McDonald, PA
- $25 - $30 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
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Assistant General Manager - Premium Services (PBG)
Midwest Shooting Center —Pittsburgh, PA
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Dental insurance
- Vision insurance
Quick Apply
Vice President – Commercial Insurance Operations Leader
SolomonEdwards —Pittsburgh, PA
- $115,000 - $130,000 a year
- Email
- Remote
- 7 years
- Travel
- Mentoring
Quick Apply
Vice President – Commercial Insurance Operations Leader
SolomonEdwards —Pittsburgh, PA
- $115,000 - $130,000 a year
- Email
- Remote
- 7 years
- Travel
- Mentoring
Quick Apply
Vice President – Commercial Insurance Operations Leader
SolomonEdwards —Pittsburgh, PA
- $115,000 - $130,000 a year
- Email
- Remote
- 7 years
- Travel
- Mentoring
Quick Apply
Retail Customer Service Lead
PetSmart —Washington, PA
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Health insurance
- Tuition reimbursement
Client Experience Manager
Tyler Technologies —Pittsburgh, PA
- $51,035 - $65,000 a year
- ERP systems
- Mid-level
- Travel
Quick Apply
Customer Operations Manager
BRADY WORLDWIDE INC —Pittsburgh, PA
- Full-time
- Research
- Driver's License
- Supervising experience
- Paid parental leave
- Paid holidays
Quick Apply
Customer Success Team Lead
ANGLR —Pittsburgh, PA
- Mid-level
- Accounting
- 2 years
Senior Client Operations Manager
Verisma —Pittsburgh, PA
- $75,000 - $85,000 a year
- Full-time
- HIPAA
- Databases
- High school diploma or GED
3d
Senior Manager, Customer Support (Customer Experience & Support Operations)
Aurora —Pittsburgh, PA
- $162,000 - $259,000 a year
- Weekends as needed
- Hybrid work
- Office
- Recruiting
- Organizational skills
Quick Apply
11d
Supervisor of Customer Service - Golf (10:00 am - 7:00 pm ET Shift)
DICK'S Sporting Goods —Coraopolis, PA
- Weekends as needed
- Background check
- Mid-level
- Bachelor's degree
Customer Success Manager
Ceeva —Pittsburgh, PA
- $80,000 - $90,000 a year
- Full-time
- Mid-level
- 3 years
- Driver's License
- Profit sharing
- Health insurance
Quick Apply

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Client Service Manager

SPS North America -
Pittsburgh, PA

Quick Apply

Job Details

$80,000 - $90,000 a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Pet insurance

Qualifications

Staff supervision
High school diploma or GED
Business operations

Full Job Description

Client Service Manager

Pittsburgh
On-site

The Client Service Manager (Lockbox)) is responsible for overseeing on-site operations, leading teams, and serving as the primary point of contact for the client. This role ensures exceptional service delivery, strong client relationships, operational efficiency, and compliance with company policies and contractual requirements.

The Client Service Manager (Lockbox) will play a crucial role in ensuring the smooth and efficient operation of lockbox processing, driving continuous improvement, and maintaining strong client and vendor relationships

What You'll Do:

Lead and manage daily lockbox processing activities
Responsible for achieving contractual business results
Provide leadership over daily production results
Tracking programs to monitor departmental goals and provide trend analysis to management
Ensure adherence to company quality standards and continuous improvement initiatives
Hold weekly team meetings/Huddles
Enable Change - Takes action to drive change and innovation that will transform our business
Takes personal ownership to deliver results. Empowers and trusts others in decision making
Succession planning is critical to success
Lead by example

Team Leadership:

Responsible for evaluating and improving employee performance to foster a high-performing team
Manage individual and departmental goals
Provides coaching and development to supervisors and their team members
Hold the group accountable to operations goals

Continuous Improvement:

Ensures that required system performance, turnaround time, and service levels are achieved
Act as an escalation point for the Client Service team

Client Service:

Ensures that required system performance, turnaround time, and service levels are achieved
Act as an escalation point for the Client Service team
Standard Operating Procedures:
Maintain/update comprehensive process documentation to support operational transparency and consistency

Incident Reporting:

Handle incident reporting, including root cause analysis, to ensure timely and effective resolution of issues

Testing and Analysis:

Conduct regression testing to ensure system stability post-change.

What We're Looking For:

High School Diploma or equivalent required.
5+ years of experience in operations management and client relationship management.
Previous experience leading teams of 5–10 employees or more.
Strong computer skills and business acumen.
Experience in a service-driven or facilities management environment is preferred.

Success in This Role

A successful Client Service Manager consistently delivers outstanding client experiences, achieves operational and financial goals, develops high-performing teams, and ensures all contractual service expectations are met or exceeded.

Travel: Some local travel is required for this position. Approximately up to 25%.
Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WHAT WE OFFER

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
Bonuses: Are available for employee and client referrals for current employees.
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

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Refine Your Search

customer service manager jobs in mcmurray, pa

Client Service Manager

Customer Care Manager

Director, Client Management (Director, Client Relationship) - REMOTE

Customer Service Manager - US

Manager, Customer Success

Senior Client Service Manager - National

Call Center Supervisor

Customer Service Represent / Dispatcher / Assistant Operations Manager

Assistant General Manager - Premium Services (PBG)

Vice President – Commercial Insurance Operations Leader

Vice President – Commercial Insurance Operations Leader

Vice President – Commercial Insurance Operations Leader

Retail Customer Service Lead

Client Experience Manager

Customer Operations Manager

Customer Success Team Lead

Senior Client Operations Manager

Senior Manager, Customer Support (Customer Experience & Support Operations)

Supervisor of Customer Service - Golf (10:00 am - 7:00 pm ET Shift)

Customer Success Manager

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