Top 18 Desktop support technician Jobs in Mechanicsville, Va

End-User Support Technician
New Charter Technologies —Glen Allen, VA
- From $60,000 a year
- Full-time
- Customer service
- Mid-level
- Windows
9d
End-User Support Technician
Strategic Solutions —Glen Allen, VA
- From $60,000 a year
- Full-time
- Customer service
- Mid-level
- Office
9d
IT Helpdesk Technician
Atlantic Constructors, Inc. —Richmond, VA
- $50,000 - $60,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Information Technology Help Desk Technician
New Horizon Bank - National Association —Richmond, VA
- Full-time
- Computer science
- Computer Science
- Mid-level
Desktop Support Technician
Software Technology Inc —Richmond, VA
- Microsoft Outlook
- Customer service
- Mid-level
Quick Apply
IT Technician
Rosie’s Gaming Emporium – New Kent —New Kent, VA
- $20 an hour
- Weekends as needed
- Office
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Desktop Technical Support Analyst 3
Software Technology Inc —Richmond, VA
- Google Workspace
- Mid-level
- Clinic
Quick Apply
Field Services Technician 3
Iron Bow Technologies —Glen Allen, VA
- $25 - $30 an hour
- Mid-level
- Driver's License
- Scripting
Quick Apply
Level 2 Field Services Technician
AVASO Federal Solutions Inc —Richmond, VA
- $60,000 - $62,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Analysis skills
Quick Apply
9d
Refurbishment Technician
Veolia —Richmond, VA
- $17 - $18 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Structured Cabling & Ubiquiti Field Technician
Ascend IT —Richmond, VA
- $28 - $32 an hour
- Full-time
- Clean driving record
- Customer service
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
3d
Durable Medical Equipment Delivery Driver - Richmond, VA.
Dragonfly Health —Henrico, VA
- Weekends as needed
- Mid-level
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
9d
End-User Support Technician
Strategic Solutions of Virginia, LLC —Glen Allen, VA
- From $60,000 a year
- Full-time
- Customer service
- Mid-level
- Windows
Quick Apply
10d
Tier 1 Support Technician
Axiom —United States
- Full-time
- Remote
- Microsoft Outlook
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply

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Regional Technology Operations Specialist II
Select Specialty Hospital - Richmond —Richmond, VA
This role provides technical services for the installation, configuration, maintenance, troubleshooting, and support of endpoint devices, software applications,…
$65,000 - $75,000 a year
Quick Apply
3d
Information Technology Support Technician
Froehling and Robertson, Inc. —Richmond, VA
Responsible for providing technical support and answering users' computer-related questions. The Information Technology Support Technician will answer questions…
$25.77 - $30.97 an hour
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Junior Field Support Technician
Manifest Solutions Corp —Columbus, OH
Valid State of Ohio driver’s license. 6 months to 1 year of experience consisting of installation, configuration, testing, and repair of endpoint hardware and…
$20 - $26 an hour
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8d
Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Involves user support on software and hardware from base offices or on-site and field desktop locations (main campus, regional sites, medical facilities).
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End-User Support Technician

New Charter Technologies -
Glen Allen, VA

Apply Now

Job Details

Full-time
From $60,000 a year
9 days ago

Qualifications

Customer communication
Serving clients
Customer service
Triage
Meraki
Windows
Printer (troubleshooting support)
Cisco routers/switches implementation
Email configuration (technical support)
Cloud service support
Desktop (troubleshooting support)
Remote access software
DNS
Networking equipment (troubleshooting support)
Microsoft Teams
Technical customer support for office equipment
Windows Server administration
Desktop administration

Full Job Description

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.

A t SSVA, a New Charter Company, we are seeking an End User Support Technician in Richmond, VA (in other companies this person could hold the title of End User Support Technician, IT Support Technician, Desktop Support Technician) to provide responsive end-user IT support and maintain reliable workplace technology.

This is position will be onsite in Richmond, VA

In this role, you will monitor , troubleshoot, and optimize client network environments while leveraging Remote Monitoring and Management (RMM) platforms to proactively identify and resolve infrastructure issues before they impact end users. You will investigate network connectivity, Windows Server and workstation performance, Microsoft 365 services, and endpoint health, collaborating with internal engineering teams to remediate complex technical challenges. A key component of this role is developing and maintaining automation through PowerShell and Python scripting to streamline repetitive administrative tasks, enhance RMM alerting and remediation workflows, and improve operational efficiency across managed environments.

To be successful in this role, you will possess a strong foundation in Windows administration, networking concepts, and endpoint management while demonstrating the ability to diagnose issues across diverse client environments. You should be comfortable analyzing RMM-generated alerts, identifying recurring trends, and building automated solutions using PowerShell or Python to improve response times and operational consistency. Success in this position requires excellent troubleshooting skills, the ability to prioritize incidents in a fast-paced managed services environment, and clear communication when working with both technical teams and end users. A continuous improvement mindset, curiosity for emerging technologies, and a passion for automation and infrastructure optimization will enable you to make a meaningful impact on service delivery and client satisfaction.

We understand that great candidates may not meet every requirement listed. If you meet around 70% of the qualifications and are excited about this role, we encourage you to apply.

General J ob D uties

Provide network support and troubleshooting across client infrastructures, including configuring, upgrading, and maintaining Cisco Meraki networking solutions while diagnosing and resolving connectivity issues

Work directly with ISPs to coordinate the installation, activation, troubleshooting, dispatch, and decommissioning of network circuits

Develop and maintain automation scripts using PowerShell and Python to enhance RMM alerting, automate routine administrative tasks, and improve operational efficiency across managed environments

Perform initial troubleshooting for end-user support requests, including password resets, workstation performance issues, software installations, printer and scanner configuration, driver installation, and other common desktop support tasks

Provide onsite field support as needed, including PC deployments, workstation setup and replacement, printer installation and configuration, hardware upgrades, and other hands-on technical support activities. Field work accounts for approximately 25% o f the role

Required Experience

3+ years of experience providing technical support to external client end users in a managed services (MSP) or similar customer-facing environment, with the ability to work both collaboratively as part of a team and independently with minimal supervision.

Experience triaging, troubleshooting, and resolving incidents and service requests related to Windows workstations, printers, end-user applications, and Microsoft 365 services, including Exchange Online, Teams, OneDrive, and SharePoint.

Strong knowledge of network support, including LAN/WAN, DHCP, DNS, Wi-Fi, and VPN technologies, as well as remote access solutions such as Remote Desktop Services (RDS) and Citrix. Working knowledge of Cisco Meraki, including navigating the Meraki Dashboard to monitor , troubleshoot, and resolve network-related issues.

Preferred Experience

Prior MSP or related- industry experience is a plus

Connectwise RMM, plug-in Pia Agent experience

Cert ifications : CCNA, Network+, Cisco Meraki Solutions Specialist (ECMS)

Compensation

The compensation is expected to start at $ 60,000, plus bonus . Our of fer will b e determined by multiple factors including candidate exp erience a nd expertise and may vary from the amount listed above.

Who We are:

At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.

At New Charter, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter. ( Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)

Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.

Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are!

We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter .

New Charter i s committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Apply Now

Refine Your Search

desktop support technician jobs in mechanicsville, va

End-User Support Technician

End-User Support Technician

IT Helpdesk Technician

Information Technology Help Desk Technician

Desktop Support Technician

IT Technician

Desktop Technical Support Analyst 3

Field Services Technician 3

Level 2 Field Services Technician

Refurbishment Technician

Structured Cabling & Ubiquiti Field Technician

Durable Medical Equipment Delivery Driver - Richmond, VA.

End-User Support Technician

Tier 1 Support Technician

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