Top 1205 Customer service representative Jobs in Medfield Ma

Contact Center Specialist I
Middlesex Savings Bank —Westborough, MA
- $37,927 - $54,024 a year
- Full-time
- Bilingual
- Computer literacy
- Office
Delivery Driver/Customer Service Representative
Falvey Linen Supply —Walpole, MA
- $22 - $30 an hour
- Full-time
- Heavy lifting
- Customer service
- DOT physical examination
- Store discount
- Profit sharing
Quick Apply
Client Services Account Manager
DS Graphics | Universal Wilde —Canton, MA
- $63,000 - $70,000 a year
- Full-time
- Background check
- 5 years
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Associate Account Manager
The CCS Companies —Norwood, MA
- $50,000 - $57,500 a year
- Full-time
- Microsoft Outlook
- Word processing
- Bachelor of Science
- Health savings account
- Health insurance
Quick Apply
2d
Customer Service Representative / Inbound Call Center
South Shore Health —Weymouth, MA
- $16.16 - $21.75 an hour
- Part-time
- Hospital
- Windows
- Typing
3d
Customer Support Specialist
Pure Hockey —Holliston, MA
- $20 - $30 an hour
- Full-time
- Hybrid work
- Office
- Computer skills
- 1 year
- Paid holidays
- Disability insurance
Customer Service Representative
RADIO FREQUENCY COMPANY INC —Millis, MA
- $65,000 a year
- Full-time
- Manufacturing
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Client Coordinator
MES Solutions —Norwood, MA
- $17 - $19 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Medical office experience
- 401(k)
- Paid time off
Quick Apply
Customer Service Associate
Dollar Tree —Walpole, MA
- $15.00 - $15.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store
- Health insurance
- Dental insurance
Customer Service Associate - Temporary
Walgreens —Norfolk, MA
- $16 - $18 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
Customer Service Associate I
Dollar Tree —Walpole, MA
- $15.00 - $15.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store
- Health insurance
- Dental insurance
Customer Service Associate
Walgreens —Medway, MA
- $16 - $18 an hour
- Weekends as needed
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
Flex Customer Service Representative
Triumph-HR —Walpole, MA
- $24.55 - $29.65 an hour
- Full-time
- Office
- High school diploma or GED
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Graybar Electric Company, Inc. —Westwood, MA
- $23 an hour
- Full-time
- High school diploma or GED
- Associate's degree
- 2 years
- Profit sharing
- Paid holidays
Quick Apply
Bilingual Client Services Team Leader
Massa Viana Law —Southborough, MA
- From $28 an hour
- Full-time
- Spanish
- English
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Dispatcher and Customer Service Representative
PM Recycling, Inc. —Woonsocket, RI
- $18 - $20 an hour
- Full-time
- Mid-level
- Analysis skills
- Organizational skills
- 401(k)
Quick Apply
3d
Rockstar Veterinary CSR Wanted– Compassionate, Experienced, Reliable
Winchester Veterinary Group —Woburn, MA
- Up to $21 an hour
- Full-time
- Mid-level
- In-person
- Medical terminology
- Health savings account
- Health insurance
Quick Apply
2d
Customer Service Account Specialist - Acton
Payright Payroll Services Inc. —Acton, MA
- $42,000 - $55,000 a year
- Extended hours
- Mid-level
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Customer Service Representative
LeMaitre —Burlington, MA
- $25 - $27 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Opportunities for advancement
Quick Apply
Frontline Support Specialist
Unisport Soccer —Taunton, MA
- $19 - $22 an hour
- Weekends as needed
- In-person
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply

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Contact Center Specialist I

Middlesex Savings Bank -
Westborough, MA

Apply Now

Job Details

Full-time
$37,927 - $54,024 a year

Qualifications

Computer operation
Phone communication
Windows
High school diploma or GED
Desktop applications
Productivity software
Grammar Experience
Client interaction via phone calls

Full Job Description

Overview:

The Contact Center Specialist I is a key role focused on providing exceptional service through various communication channels, including phone and email. The specialist is expected to be highly proficient in processing transactions, resolving problems, aiding in the resolution of complicated customer complaints, understanding and explaining all Bank products and services, and identifying customer needs and recommending appropriate solutions.

Responsibilities:

Effectively communicates and assists both internal and external customers in a professional manner, identify their needs, providing information, and resolving complex issues via telephone and electronic means.
Must possess communication skills, such as active listening, attentiveness, clarity of speech and the ability to read ones tone of voice.
Performs a variety of transactions for customers, including teller transactions, processing of checking and savings account withdrawals and balancing duties.
Identify, support and resolve the service needs of both internal and external customers in a fast-paced environment that requires accuracy, multi-tasking and effective listening and communication skills.
Builds a positive rapport with a diversity of personality types, maintaining a professional attitude and a positive manner.
Must possess the ability to handle independently any customer interactions that may include a de-escalation of a situation.
Navigate multiple computer applications while interacting with customers.
Must possess an in-depth knowledge of products and services in a confident assured manner and offer what will work best to successfully meet customer needs.
Process account transactions, research requests and account maintenance requests.
Demonstrate an understanding of the multiple ways customers’ bank using online and mobile technology and branch offices. Explain the services and various channels.
Identify and report fraud or suspected fraud occurrences. Is continuously aware of fraud engineering threats and steps to take to protect customers and the bank.
Provide online banking assistance with password resets, secure access codes, bill pay and stop payment requests.
Provide assistance with debit card travel alerts, daily limit increases, card activation/deactivation, suspected fraudulent transactions and new card orders.
Assist with loan applications. Address basic and complex loan inquiries.
Meets expectations for all call center related statistics, including but not limited to measurement of calls handled, not ready time and wrap-up codes.
Complete all training requirements on time.
Identify process improvement ideas with the management team.
Protects customer information by following department security guidelines and procedures.
Complies with all applicable regulatory and department practices and procedures.
Represents the Bank through active participation in community and industry organizations and events and promotes the business interest of the Bank. Refers sales opportunities to other departments or Bank affiliates in support of established objectives.

Requirements:

Education

High School Diploma is required

Work Experience

6-12 months customer service preferably in banking, financial services and/or inbound call center experience is required

Additional Requirements

Must possess at least intermediate technology, fluency in Windows Operating Systems and Microsoft Office tools.
Strong computer skills including familiarity with multiple browsers, multiple tabs and multiple window navigation required.
Must be self-motivated and work well in a team environment. Requires a high energy level and strong sense of urgency, excellent communication, customer service, telephone etiquette and grammar.
Must be able to respond to high volume telephone inquiries.
Must be able to sit for extended periods of time. Bilingual candidates are highly encouraged to apply.

Knowledge, Skills, and Abilities

Must be flexible and be able to work other shifts, as needed, to provide coverage to the Information Center.

Expected Pay Range: The expected annual pay range for this role is $37,927 to $54,024. This pay range is the annual salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data. EEO Statement: Middlesex Savings Bank is an EO/AA Employer: Min/Fem/Vet/Disabled

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Refine Your Search

customer service representative jobs in medfield ma

Contact Center Specialist I

Delivery Driver/Customer Service Representative

Client Services Account Manager

Associate Account Manager

Customer Service Representative / Inbound Call Center

Customer Support Specialist

Customer Service Representative

Client Coordinator

Customer Service Associate

Customer Service Associate - Temporary

Customer Service Associate I

Customer Service Associate

Flex Customer Service Representative

Customer Service Representative

Bilingual Client Services Team Leader

Dispatcher and Customer Service Representative

Rockstar Veterinary CSR Wanted– Compassionate, Experienced, Reliable

Customer Service Account Specialist - Acton

Customer Service Representative

Frontline Support Specialist

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