Driveway.com is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. The definition of Auto Done Easy! We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us!
Supervisor, Document Compliance
The Supervisor, Document Compliance is the key link between the Contract Analyst team and Driveway Operations Leadership and other Driveway departments. This position is responsible for the growth and development of Contract Analysts and focuses on maintaining and improving a defined process for the Contract Analyst team. This individual will be responsible for their team achieving targeted results while maintaining a best-in-class car buying experience throughout the contracting process, helping us to earn customers for life.
Pay Range: $50,000-$75,000
Location: Medford, OR
Responsibilities
Manage Key Performance Indicators (KPIs) that highlight contracting process execution
Responsible for monitoring and maintaining dashboards, queues, and cases to ensure deals are progressing within the outlined Service Level Agreements
Recruit, Hire, Onboard, Train and Develop a team of Contract Analysts to support our objective of building a high-performance culture
Create and foster a positive work environment that encourages development and growth of its team members
Conduct regular coaching, performance management, and annual review
Maintain relationships with Stores, Accounting Leadership, and Driveway Care Center to support cross-functional collaboration and communication
Manage and apply HR policies and escalate to Managers as needed
Responsible for communicating Driveway updates, changes, and decisions with the team
Identify and communicate process improvement ideas to leadership
Monitor quality management through system audits and call review
Execute defined process to support team capacity as needed
Skills and Qualifications
Strong attention to detail
Excellent communication skills
Sense of urgency
Active listening
Critical thinking
Time management
Mathematics – ability to solve basic math calculations
Coaching & Feedback
Ability to think strategically and anticipate future needs
Ability to work in various dealership systems (DMS, DMV, e-contracting, digital contracting, etc.)
4+ years of related work experience preferred
Competencies
Does the right thing, takes action and adapts to change
Self-motivates, believes in accountability, focuses on results, makes plans, and follows through
Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
Thrives on a team, stays positive, lives our values
We Offer Best-in-Class Industry Benefits:
Competitive pay
Medical, Dental, and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. *
Up to 2/3 of time: standing, walking, lifting up to 25 pounds
Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
Up to 1/3 of time: transport or place up to 25 pounds
- Reasonable accommodations may be made to enable individuals to perform the essential functions.
NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.
