Top 9 Help desk specialist Jobs in Medford, Or

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IS Support Specialist
EVERGREEN FEDERAL BANK —Grants Pass, OR
- $26 - $29 an hour
- Full-time
- Mid-level
- Microsoft Office
- Travel
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Medford, OR
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Technical Support Specialist (B2B Software, Experienced)
Vesigo Studios —Medford, OR
- $20 - $25 an hour
- Full-time
- Background check
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
11d
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply

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Desktop Support Specialist
Proteam Solutions —Columbus, OH
We are seeking a skilled professional to resolve software, hardware, and network issues, offering technical assistance to a diverse range of customers and…
$24 - $28 an hour
Quick Apply
IT Support Specialist II
THE VILLAGE NETWORK —Columbus, OH
Associate or bachelor’s degree in an information technology related field. Provides technical support and guidance to end users, resolving issues in…
$60,000 - $65,000 a year

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IS Support Specialist

EVERGREEN FEDERAL BANK -
Grants Pass, OR

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Job Details

Full-time
$26 - $29 an hour

Qualifications

Endpoint Security
Cloud identity and access management (IAM)
Mobile device support
IT user and group management
GPO
IIS
Phone communication
Laptop (troubleshooting support)
Operating system updates
Microsoft Exchange
Public Cloud
Mid-level
Incident Escalation
Printer (troubleshooting support)
Microsoft Office
Cisco routers/switches implementation
Patch management
Technology management
Email configuration (technical support)
Cloud service support
Productivity software support
Computer hardware
Task prioritization
Desktop (troubleshooting support)
Decision making
Office equipment installation
Networking hardware installation
Azure AD
Desktop applications
Networking equipment (troubleshooting support)

Full Job Description

Job Summary and Responsibilities - The IS Support Specialist will manage, install, support and maintain the following technologies and systems:

Windows server operating systems
Active Directory/Group Policy
Server software including but not limited to internal Intranet IIS, patch management, and endpoint protection
Network devices including Cisco routers and switches
Email and Web secure gateways
M365 cloud tenant environment: Entra ID (IAM), Exchange Online, Teams, Azure Server, etc.
Core processor applications and connectivity
Windows client operating systems
Workstation software to include but not limited to MS Office, IM/Presence, and various vendor applications
Peripheral devices
Mobile device and mobile device management software
Cisco desk phones and soft phones
Cloud-based phone systems
Local and network printers
NTFS Permissions in local and domain contexts
On prem and off prem backup solutions
Provide support escalation to the IS Help Desk in maintaining optimal performance of workstations and software

Requirements include compliance with internal policies and procedures, as well as applicable laws and regulations, including the Bank Secrecy Act.

Eligibility

Core Competencies - Provide second level technical support to all Evergreen employees. The IS Support Specialist will be required to sort, prioritize, remediate and/or escalate all information technology related problems as necessary. Notification of problems will come through email, phone, SMS, instant messaging and verbal communication. It is necessary to manage a wide range of issues with varying priorities and urgencies. It is necessary to properly re-prioritize support cases as more urgent issues arise. Effective documentation

and/or expression of concern during escalation is required. Well established understanding of service relationships, fine attention to detail, consistent task documentation, superior troubleshooting logic.

Education/Experience

Knowledge and skills equivalent to a two-year degree. Experience with workstation hardware and software, server hardware and software, network devices and superior troubleshooting ability desired. Certifications and Networking experience a plus. Strong oral and written communication skills. This position requires a high level of trust, confidentiality and excellent decision-making skills.

Physical Demands

Must be able to remain in a stationary position for prolonged periods.

Frequently operates a computer, keyboard, mouse, telephone, and other information technology equipment.
Must be able to position oneself to access computers, servers, communication equipment, cabling, and other devices located under desks, in equipment rooms, or in confined spaces.
Must be able to transport, move, and position computers, monitors, printers, networking equipment, and related technology equipment weighing up to 50 pounds.
May occasionally use ladders or step stools to access equipment, wiring, or telecommunications infrastructure.
Requires travel between bank locations to install, maintain, or support information technology systems and equipment.
The work primarily performed in this position is done within an indoor, climate-controlled environment.

Candidates must be able to complete all essential functions and physical requirements of the job with or without a reasonable accommodation.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Evergreen Federal Bank is an Equal Opportunity Employer, including veterans and individuals with disabilities.

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Refine Your Search

help desk specialist jobs in medford, or

IS Support Specialist

Seasonal, Operations Technical Specialist (Part Time)

Technical Support Specialist (B2B Software, Experienced)

Construction Technical Specialist - Autodesk FORMA ( ACC )

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