Top 4 Technical support specialist Jobs in Medford, Or

Technical Support Specialist (B2B Software, Experienced)
Vesigo Studios —Medford, OR
- $20 - $25 an hour
- Full-time
- Mid-level
- Office
- Windows
- Paid holidays
- Health insurance
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Medford, OR
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule

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System Support Technician I
Tekmanagement —Medford, OR
Manage incoming tickets on our Help Desk board and deliver prompt resolutions. You’ll spend *85% of your time* on technical support and *15% on operations*,…
$20 - $24 an hour
Quick Apply
System Support Technician II
TekManagement —Medford, OR
Ability to effectively communicate technical concepts to both clients and team members. *System Migrations*: Execute seamless transitions for users, ensuring…
$24 - $32 an hour
Quick Apply
9h

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Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
Ability to explain technical concepts to non-technical users clearly and effectively. As the front line of support, the Tier 1 Specialist is responsible for…
$40,000 - $50,000 a year
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End User Support Specialist
FST Logistics, Inc. —Dublin, OH
Associate’s degree in technical or other related field preferred or 5 years of practical experience in such a field. RF Scan Gun maintenance/support a plus!
7d

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Technical Support Specialist (B2B Software, Experienced)

Vesigo Studios -
Medford, OR

Quick Apply

Job Details

Full-time
$20 - $25 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Vision insurance
401(k) matching

Qualifications

Teamwork
Content creation for technical audiences
Technical support via phone
Phone communication
Technical documentation
Windows
Technical support
Managing clients in a customer support role
Bachelor's degree
Customer relationship management (CRM) systems (technically supported)
Problem-solving
Technical writing
IT
Customer support
Phone etiquette
Technical writing experience within technology
Mobile devices
Client interaction via phone calls

Full Job Description

Vesigo Studios is seeking a Technical Support Representative with a focus on B2B support. Candidates must quickly learn and master our company's software to proficiently answer queries and troubleshoot. Strong Windows and Mobile OS knowledge is essential, with a focus on exceptional customer service. Experience in the transportation industry is a plus, but the priority is on software mastery and expert client support.

This role involves providing technical assistance to our business clients, helping resolve issues related to our software products, and guiding them in optimizing our software for their daily operations. The ideal candidate will have a solid technical background, excellent problem-solving skills, and a dedication to providing top-tier customer service in a B2B context.

Key Responsibilities:

B2B Customer Support: Deliver prompt and effective technical support to business clients via phone and email. Address technical issues related to software installation, operation, and performance in a B2B environment.
Technical Problem Solving: Diagnose and resolve technical issues, offering clear guidance and ensuring solutions are effectively implemented.
Software Operational Optimization: Actively guide business clients in optimizing the use of our software for their daily operations, enhancing efficiency and productivity.
Software Knowledge: Maintain a thorough understanding of Vesigo Studios' software products, staying abreast of updates and new features relevant to our business clients.
Documentation and Reporting: Accurately document interactions and issues in our CRM system. Provide feedback and reports on common challenges to the product development team.
Feedback Loop and Product Enhancement: Collect and relay client feedback to aid in product improvement, ensuring our software meets the evolving needs of our B2B clients.
Escalation Management: Efficiently manage the escalation of complex issues, maintaining clear communication with business clients.

Key Metrics:

First Contact Resolution Rate (FCR): Achieve or exceed a quarterly FCR of 65%, demonstrating effective problem resolution during initial customer contact.
Expected Response Time: Maintain a response time of less than 2 hours across all customer inquiries within each quarter, ensuring timely support.
Decision Autonomy Index: Independently handle and successfully resolve at least 75% of all assigned technical issues without escalation each quarter, demonstrating autonomy and proficiency in decision-making within the role.

Qualifications:

1-3 years of experience in technical support, preferably in a B2B software company.
Proficient understanding of software applications and IT infrastructure in a B2B setting.
Excellent problem-solving, analytical, and communication skills.
Ability to work effectively in a fast-paced, team-oriented environment.
Familiarity with CRM systems and support ticketing tools.

Additional Items:

Hours of operation are Monday through Friday, 8:00 AM to 5:00 PM.
The pay range is $20-$25 per hour, with the opportunity for raises depending on proficiency in solving software and technical issues.
We offer PTO, paid holidays, 401(k) with full matching, and health/vision/dental insurance coverage.
We offer a comfortable office with a fully stocked snack and drink area.

Why Should You Apply?

Steady, reasonable hours
Opportunities for on-the-job training and advancement
Management invested in your success
Low-stress and positive team environment

Please apply with a resume and list of previous experience in technical support of software or technology.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Will you now or in the future require sponsorship for a US employment visa?

Education:

Bachelor's (Preferred)

Experience:

Technical support: 1 year (Required)
Phone etiquette: 1 year (Required)
Technical writing: 1 year (Required)
Customer support: 2 years (Required)

Ability to Commute:

Medford, OR 97504 (Required)

Work Location: In person

Quick Apply

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technical support specialist jobs in medford, or

Technical Support Specialist (B2B Software, Experienced)

Seasonal, Operations Technical Specialist (Part Time)

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