Top 23 Entry level technical support Jobs in Medford Nj

Customer Support Specialist
Radwell International —Willingboro, NJ
- $28 - $38 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Entry Level Customer Training Specialist – Traveling
Reynolds and Reynolds —Philadelphia, PA
- $50,000 - $55,000 a year
- Full-time
- Dealership
- Driver's License
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
5d
Customer Service Clerk
ACME Markets —Maple Shade, NJ
- $15.92 - $21.00 an hour
- Part-time
- Fair chance
- In-person
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
IT Field Analyst I
Capital Health —Trenton, NJ
- $23.55 - $30.60 an hour
- Full-time
- Computer science
- Computer Science
- Hospital
- AD&D insurance
- Disability insurance
Geek Squad Agent (Retail Store)
Best Buy —Woodbury, NJ
- $15.92 - $19.22 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
8d
IT Support Engineer I, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Florence, NJ
- $25 - $41 an hour
- Full-time
- Computer Science
- Mid-level
- High school diploma or GED
- Paid parental leave
- AD&D insurance
Customer Service Specialist
AdaptHealth, LLC —West Berlin, NJ
- $17.45 - $27.92 an hour
- Online Application
- Writing skills
- Administrative experience
- High school diploma or GED
Quick Apply
8d
Customer Support Agent (SaaS Helpdesk)
Fastmail —Philadelphia, PA
- $66,807 a year
- 8 hour shift
- Hybrid work
- Office
- Bachelor's degree
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Customer Support Specialist
1stdibs.com —Philadelphia, PA
- $24.50 - $27.00 an hour
- Remote
- Spanish
- 1 year
- Communication skills
- Commuter assistance
- Paid parental leave
Quick Apply
IT Technician Permanent Part-time
Camden City Campus —Camden, NJ
- $21,000 - $25,000 a year
- Part-time
- Classroom
- Word processing
- Mid-level
- Paid holidays
- Disability insurance
Hybrid Desktop Support Analyst
Helion Technologies Inc —Glenside, PA
- $20 - $25 an hour
- Full-time
- Hybrid work
- Mid-level
- Windows
- Travel
- Paid training
- Mileage reimbursement
Quick Apply
IT/AV Support Specialist - PART-TIME
Gallagher & Associates - Museum Operations —Sewell, NJ
- Part-time
- Google Workspace
- Mid-level
- Office
Quick Apply
Level One Help Desk Admin- End User Support
Contour Data Solutions —Philadelphia, PA
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Background check
- Office
- Windows
- Health insurance
- Paid time off
Quick Apply
Customer Service Representative - Distribution Sales
PEI-Genesis —Philadelphia, PA
- Full-time
- Hybrid work
- Computer literacy
- High school diploma or GED
- Communication skills
L1 Service Desk Agent
The Pep Boys Manny Moe & Jack LLC —Bala-Cynwyd, PA
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
Quick Apply
Artificial Intelligence Solutions Assistant, Wholesale Apparel
Premier Brands Group Holdings —Bristol, PA
- Full-time
- Entry level
Quick Apply
Help Desk Specialist
National Medical Services Inc —Horsham, PA
- Full-time
- Pass drug screening
- Mid-level
- Office
Quick Apply
9d
Customer Service Representative - Distribution Sales
PEI GENESIS INC. —Philadelphia, PA
- Full-time
- Computer literacy
- High school diploma or GED
- Communication skills
Quick Apply
HomeCare Technology Specialist
Redeemer Health —Philadelphia, PA
- Full-time
- Computer Science
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
10d
Field Support Technician
Ovation Workplace Services Inc —Philadelphia, PA
- $45,000 - $49,000 a year
- Weekends as needed
- Clean driving record
- Computer Science
- Mid-level
Quick Apply

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Customer Support Specialist

Radwell International -
Willingboro, NJ

Apply Now

Job Details

Full-time
$28 - $38 an hour

Qualifications

Computer operation
Customer communication
Microsoft Excel
Email customer support
Microsoft Outlook
Computer literacy
Writing skills
Incident Escalation
Communication platforms
High school diploma or GED
Collaborative technology platforms
Microsoft Teams
Customer information system software
Escalation handling
Technical Proficiency
Email support

Full Job Description

JOB SUMMARY

The Customer Support Specialist is responsible for managing high-volume inbound customer inquiries received through shared sales and customer support email queues. This role is critical to reducing customer response times, improving service levels, and ensuring a professional customer experience across all interactions.

This is a fast-paced, email-focused operational support role that requires strong written communication, organization, urgency, and attention to detail. The Customer Support Specialist will triage customer requests, respond to routine inquiries, route complex matters to the appropriate teams, and maintain accurate documentation of customer interactions. The ideal candidate is customer-focused, adaptable, process-oriented, and comfortable working within performance metrics in a high-volume operational environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential duties and responsibilities listed below are representative of the position and may be modified from time to time. Other duties, tasks, and work may be assigned.

Monitor and respond to inbound customer email inquiries within established service level agreements (SLAs)

Provide professional, accurate, and timely written communication to internal and external customers

Triage customer requests and route technical, pricing, logistics, or escalated matters to the appropriate department or team member

Support shared inbox management and backlog reduction initiatives

Prioritize customer inquiries based on urgency, impact, and operational requirements

Maintain accurate records of customer interactions, updates, and resolutions within company systems

Identify trends, recurring customer concerns, or workflow gaps and escalate appropriately

Collaborate cross-functionally with Inside Sales, Customer Service, Procurement, Operations, Technical Support, and other internal teams to resolve customer issues

Follow established company processes, workflows, and communication standards

Maintain confidentiality of sensitive customer and company information

Assist with special projects, operational initiatives, and workflow support as assigned

Support overtime, weekend, or surge coverage initiatives during periods of elevated customer demand

Maintain professionalism and responsiveness while working in a high-volume, deadline-driven environment

Participate in training, coaching, and continuous improvement initiatives

Utilize company systems, CRM tools, ticketing platforms, and AI-assisted workflow tools as introduced by the business

Demonstrate behaviors aligned with Radwell’s ACE IT values: Accountability, Collaboration, Excellence, Integrity, and Transformation

METRICS

Performance will be evaluated using operational, quality, attendance, and behavioral metrics, including but not limited to:

Average customer response time

Email throughput and productivity volume

Backlog reduction contribution

Accuracy and quality of customer communication

Schedule adherence and attendance reliability

Escalation accuracy and resolution quality

Compliance with established processes and procedures

Customer satisfaction and service quality indicators

Team collaboration and responsiveness

Participation in continuous improvement efforts

Specific goals and benchmarks may be modified based on operational business needs.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

High school diploma or equivalent required; associate’s degree or prior customer support, inside sales, or administrative experience preferred

1–3 years of experience in a customer service, customer support, inside sales, order processing, or high-volume operational environment preferred

Strong written and verbal communication skills with the ability to communicate professionally and clearly across multiple channels

Ability to manage a high volume of emails, requests, and competing priorities in a fast-paced environment

Strong organizational skills and attention to detail with the ability to maintain accuracy under pressure

Demonstrated ability to prioritize work, problem-solve, and exercise sound judgment when escalating issues

Comfortable working within performance metrics, service level expectations, and productivity standards

Ability to learn and navigate multiple systems, platforms, and technologies efficiently

Proficiency in Microsoft Office Suite, including Outlook, Teams, and Excel; experience with CRM, ticketing, or ERP systems preferred

KNOWLEDGE & SKILLS REQUIRED

Examples listed below but customize accordingly to the specific position

Strong Computer proficiency

Ability to manage high-volume email queues and prioritize effectively in a fast-paced environment

Attention to detail and accuracy in written customer communications

Problem-solving ability—able to identify the appropriate resolution or escalation path for a wide range of customer inquiries

Comfort with digital tools including CRM platforms, email ticketing systems, and remote communication tools

EDUCATION & EXPERIENCE

High school diploma or GED required

Associate’s degree in Business, Communications, Customer Service, or a related field preferred

Minimum of 1 year of experience in customer service, inside sales support, administrative support, order processing, or a high-volume operational environment preferred

Experience working with shared inboxes, customer email queues, CRM systems, or ticketing platforms preferred

Experience in a manufacturing, distribution, technical service, or industrial environment is a plus

Previous experience working in a fast-paced environment with productivity and response-time expectations preferred

Equivalent combination of education, training, and experience may be considered in lieu of formal education requirements

CERTIFICATES, LICENSES, REGISTRATIONS

None required for this position.

PHYSICAL DEMANDS

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primarily works in an office or operational support environment

Requires prolonged periods of sitting and working on a computer

Frequent use of a computer, keyboard, mouse, telephone, and multiple software systems simultaneously

Must be able to read, analyze, and respond to high volumes of written communication and electronic information

Requires the ability to communicate effectively verbally and in writing

May occasionally be required to stand, walk, bend, reach, or lift office materials up to 15 pounds

Ability to maintain focus and productivity in a fast-paced, high-volume environment with frequent interruptions and shifting priorities

Ability to work flexible schedules, overtime, weekends, or holiday coverage as business needs require

Work may involve extended screen time and repetitive hand/wrist movement associated with computer usage

The noise level in the work environment is typically moderate and may vary depending on operational activity levels

Compensation
The recruiting base pay rate for this full-time position is $28.00-$38.00 per hour.
Within the base pay range, individual compensation is determined by job-related skills, experience, and relevant education or training.

WORK SCHEDULE

Employee

Schedule

Hours

Person 1

Sunday – Thursday

8am – 5pm

Person 2

Monday – Friday

8am – 5pm

Person 3

Tuesday – Saturday

8am – 5pm

Apply Now

Refine Your Search

entry level technical support jobs in medford nj

Customer Support Specialist

Entry Level Customer Training Specialist – Traveling

Customer Service Clerk

IT Field Analyst I

Geek Squad Agent (Retail Store)

IT Support Engineer I, Ops Tech Solutions (OTS)

Customer Service Specialist

Customer Support Agent (SaaS Helpdesk)

Customer Support Specialist

IT Technician Permanent Part-time

Hybrid Desktop Support Analyst

IT/AV Support Specialist - PART-TIME

Level One Help Desk Admin- End User Support

Customer Service Representative - Distribution Sales

L1 Service Desk Agent

Artificial Intelligence Solutions Assistant, Wholesale Apparel

Help Desk Specialist

Customer Service Representative - Distribution Sales

HomeCare Technology Specialist

Field Support Technician

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