Top 3 Sr. project engineer msp Jobs in Medina, Oh

Tier 3 Escalation Engineer (MSP)
LetterNine —Independence, OH
- From $80,000 a year
- Full-time
- Office
- Windows
- Mentoring
- Health savings account
- Health insurance
Quick Apply
12d
Sr. Project Engineer-MSP
Kloud9 IT, Inc. —Cleveland, OH
- $90,000 - $110,000 a year
- Full-time
- Azure
- Computer Science
- Windows
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Tier III Senior Technical Engineer
Computer Technology Management Services LLC (dba CTMS) —Akron, OH
- $70,000 - $90,000 a year
- On call
- Azure
- System design
- Windows
- Health insurance
- Dental insurance
Quick Apply

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Tier 3 Escalation Engineer (MSP)

LetterNine
Independence, OH

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Job Details

Full-time
From $80,000 a year
12 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Life insurance

Qualifications

GPO
Technical documentation
Microsoft Exchange
Public Cloud
Windows
Email configuration (technical support)
Azure AD
Networking equipment (troubleshooting support)
Technical writing
Managing projects
Network security appliance implementation
Cloud solution engineering
Security technology solutions implementations
Active Directory management

Full Job Description

Tier 3 Escalation Engineer, IT Managed Services

THE SHORT VERSION

We're an 12-person, security-first MSP in Independence supporting small and mid-size businesses across the Cleveland metro, with a growing Charlotte client base. We're hiring a Tier 3 Escalation Engineer: the person the hard problems stop at.

This is a top-of-the-technical-ladder role at a shop small enough that your decisions actually shape how clients' environments are built and secured. No layers of change advisory boards, no offshore handoffs, no ticket mill. You get the escalations nobody else could crack, the infrastructure projects, and the security work.

WHAT YOU'LL ACTUALLY DO

Serve as final technical escalation for the service desk: the tickets that stumped Tier 2 land with you
Design, implement, and document client infrastructure: Windows Server, Active Directory, Azure, M365 / Entra ID / Intune
Own network architecture and troubleshooting: WatchGuard firewalls, VLANs, site-to-site and client VPN, DNS, DHCP
Deliver our embedded security services: hardening, monitoring response, remediation
Run client projects end to end: migrations, server refreshes, network buildouts
Mentor Tier 1 and Tier 2 techs, and raise the quality bar on documentation and escalation habits
Work in ConnectWise for tickets and projects; keep your work visible and your fixes reusable

WHAT WE'RE LOOKING FOR

5+ years in progressively senior IT roles, with at least 2 years at an MSP or in a multi-client / multi-site environment
Deep, provable Windows Server and Active Directory expertise, including the ugly stuff: replication problems, GPO conflicts, trust issues, AD / Entra hybrid identity
Strong M365 administration: Exchange Online, Entra ID, Intune, Conditional Access
Real firewall and network engineering experience (WatchGuard a plus, but competence transfers)
Azure experience beyond the portal basics
Security mindset: you think about attack surface by default, not as an afterthought
You document thoroughly and communicate clearly with non-technical clients
You can run a project without being managed through it

Nice to have: Synology NAS, ConnectWise, security certifications, prior lead or mentorship experience.

STRUCTURE

You'll work alongside one other Tier 3 engineer and a service desk of Tier 1 and Tier 2 techs led by our Service Desk Team Lead. Small team, short chain: you'll deal directly with ownership on priorities and directly with clients on solutions.

COMPENSATION AND BENEFITS

$80,000+ based on experience
Health, dental, and vision insurance
401(k)
Paid time off
Onsite in Independence with hybrid flexibility

LOCATION

Independence, OH (I-77 and I-480, easy reach from most of the Cleveland metro). Local role, no relocation required or expected.

LetterNine is an equal opportunity employer.

Pay: From $80,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Professional development assistance
Vision insurance

Application Question(s):

Describe an Active Directory or Entra hybrid identity problem you personally diagnosed and resolved. What was breaking, how did you find it, and what was the fix?

Ability to Commute:

Independence, OH 44131 (Required)

Work Location: In person

Quick Apply

Refine Your Search

sr. project engineer msp jobs in medina, oh

Tier 3 Escalation Engineer (MSP)

Sr. Project Engineer-MSP

Tier III Senior Technical Engineer

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