Top 153 Information technology Jobs in Medina Oh

Systems Support Engineer
TTx —Akron, OH
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- SharePoint
- Paid holidays
- Disability insurance
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IT Support Specialist
Dencar Technology —Akron, OH
- $19 - $25 an hour
- Full-time
- Customer service
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
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Quality Technical Assistance Specialist-B2B
Lubrizol —Brecksville, OH
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Continuous improvement
- Health savings account
- Paid holidays
8d
Information Technology Coordinator (full-time)
Wayne County Public Library —Wooster, OH
- From $53,612 a year
- Weekends as needed
- Background check
- Clean driving record
- Customer service
- Health insurance
- Dental insurance
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12h
Cyber Security Analyst I
Fortress SRM LLC —Independence, OH
- $24 - $27 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Military
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IT Service Desk Specialist
UNION HOME MORTGAGE CORP —Strongsville, OH
- Weekends as needed
- Writing skills
- Research
- Office
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Help Desk Analyst
TTx Inc —Strongsville, OH
- On call
- Windows
- Bachelor's degree
- Experience equivalent to degree accepted
Help Desk Technician
Regional Income Tax Agency —Brecksville, OH
- $25.39 - $29.87 an hour
- Full-time
- Hybrid work
- Background check
- Office
- 3 years
- Health savings account
- Health insurance
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10d
Help Desk Analyst
Integra Connect Careers —Fairlawn, OH
- $50,000 - $65,000 a year
- Full-time
- Hybrid work
- Computer Science
- Bachelor of Science
- Mid-level
- Paid holidays
- Health insurance
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Support Technician (In-Office)
Headway Strategy —Fairlawn, OH
- $75,000 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
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12d
IT Support Analyst
ABARTA Coca-Cola Beverages —Cleveland, OH
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
Helpdesk Technician
Computer Technology Management Services LLC (dba CTMS) —Akron, OH
- $43,900 - $46,000 a year
- US work authorization
- Trade school
- Communication skills
- Opportunities for advancement
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IT Systems & Data Analyst
The Counseling Center of Wayne and Holmes Counties —Wooster, OH
- $60,000 - $70,000 a year
- Full-time
- Computer science
- Computer Science
- Customer service
- Paid holidays
- Disability insurance
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13d
IT Support Specialist
Virtual DataWorks —Akron, OH
- Computer science
- Computer Science
- English
Helpdesk Associate
Goosehead Insurance Agency —Westlake, OH
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Employee stock purchase plan
- Paid holidays
Information Security Engineer
Westfield Insurance —Westfield Center, OH
- Full-time
- Hybrid work
- Computer Science
- Office
- Bachelor's degree
Part-Time Information Technology Assistant
City of Brunswick —Brunswick, OH
- $14 - $18 an hour
- Part-time
- Mid-level
- Office
- Windows
- Employee assistance program
- Retirement plan
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13d
IT Technician
Westlake Porter Public Library —Westlake, OH
- $18.26 - $25.74 an hour
- Part-time
- Customer service
- Mid-level
- Windows
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15h
IT Support Specialist
CSM Companies, Inc —Richfield, OH
- Weekends as needed
- Mid-level
- Travel
- Associate's degree
Quick Apply
Entry Level Helpdesk Technician I
Medical Service Company —Cleveland, OH
- $20.00 - $27.21 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- 1 year
- Health savings account
- AD&D insurance
Quick Apply

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information technology jobs near medina oh

Systems Support Engineer

TTx -
Akron, OH

Quick Apply

Job Details

Full-time
$50,000 - $60,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off

Qualifications

Customer communication

Full Job Description

TTx, Inc, Northeast Ohio's premier IT company, is looking to hire a driven full-time Systems Support Engineer. Are you looking for a career opportunity to put your superb customer service and technical skills to good use? Would you like to work for a stable and supportive IT company that cares about, and is invested in, their employees? If so, please read on!

TTx is focused on providing clients with best-in-class information technology, intentional customer-centric service rooted in our beliefs that "people matter", and support of our client's reputation through assistance, expertise, and long-term strategy. We strive to become the most trusted information technology solution provider in our market. We are seeking a motivated, well-organized individual who enjoys working in a growing, professional environment. This is an opportunity to work for an established multi-generational company while enjoying the cultural aspects of a small, nimble business. Be a part of an innovative, developing team, and gain experience and knowledge in an industry with an ever-changing landscape of new technology.

The role of Client Support Engineer I is specifically responsible for the following:

Provide the highest level of Support for TTx clients

Specific Responsibilities include but are not limited to:

ProvideTTxclients with Tier 1 technical assistance and supporton clientsystemsand related computing environments. This support will be provided three days of the week specifically for one of our premier clients from their office location, and two days a week from within the TTx Support Center located in Strongsville, OH. This will include, but not be limited to, computer hardware, and software support ex. Microsoft Office suite, O365, DATTO, Active Directory, etc....

Triage hardware and software issues, documenting tickets accordingly in ConnectWise.

Prioritize support calls, resolve issues, or escalate issues to other team members with a high sense of urgency.

Provide IT support for Microsoft's core business applications and operating systems.

Provide Active Directory design and maintenance.

Monitor and manage DATTO portal to ensure portal health and proactive reporting.

Monitor and perform system backups and recover for TTx MSP clients.

Perform Office 365 tenant administration.

Evaluate and maintain network performance through network monitoring, analysis and tuning; troubleshoot network problems, escalating technical issues as needed.

Provide server monitoring, patching and troubleshooting to resolve issues for TTx MSP clients.

Provide technical expertise in IT projects as assigned, including server upgrades, infrastructure installs and new product rollouts.

Provide consistent communication with clients, providing timely updates on open tickets as needed in accordance with our SLA's and SOP's. (Ticket progress, impending changes, maintenance windows, etc...)

Provide resolution confirmation, proper documentation, and closure of incident tickets into ConnectWise.

Perform cross platform collaboration with voice and system teams to isolate technical issues.

Perform network maintenance, including routine system startup and shutdown procedures, proactively notifying users of such planned events.

Document and maintain records of hardware inventory, digital inventory, and change control through tools such as IT Glue, Connectwise and SharePoint.

Participate in on-call rotation to support MSP client base.

Assist in the development of, and ensure adherence to, TTx Standard Operating Procedures, Operations standards, and TTx best practices.

Proactively learning new technologies by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Perform all other duties as assigned in support of overall company objectives.

RECOMMENDED EXPERIENCE / PREFERRED REQUIREMENTS

1-3 years previous experience in an IT customer facing role.

Alignment with TTx Core Values

IT / Telecom background is preferred

Bachelor or Associate degree preferred but not required.

Skills and Qualifications:

Troubleshooting experience

MS Desktop OS: Windows 7/10

Basic to intermediate experience in:

o MS Office

o Application support

o Network

o PC hardware

o Virtualization

o Storage

Customer Service focused with positive attitude.

Proactive communicator, innovative, possesses the ability to work both independently and with a team.

Strong problem-solving skills, adaptable and comfortable in pressured environments.

Detail oriented and well documented.

Excellent time management skills.

Logical and analytical thinker.

Punctual and possess the ability to manage proper expectations of customer and internal stakeholders.

Ability to maintain confidentiality when dealing with sensitive information.

Ability to work well independently and in a collaborative team environment

Capable of prioritizing workload based on client requirements

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Refine Your Search

information technology jobs in medina oh

Systems Support Engineer

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Helpdesk Technician

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Entry Level Helpdesk Technician I

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