POSITION PURPOSE:
Assists the Director of Security in overseeing the implementation of all safety and security programs for the purpose of providing protection and a sense of well-being to all guests and associates.
EXAMPLES OF DUTIES:
ESSENTIAL FUNCTIONS:
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Screen, interview, select, manage, review and counsel Security Supervisors and Officers to maintain order throughout the hotel. Periodically review Officers and Supervisors logs to ensure completeness and accuracy.
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Promote safe work practices. Assist in ensuring compliance with OSHA standards and preventive measures. Assist in the development, administration and implementation of safety incentive programs and safety training classes. Visually identify, correct and record safety hazards.
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Lead and direct investigations of accidents, thefts, property loss and unlawful activities. Document details and advise Management.
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Direct coordination of training in fire life safety, CPR, as well as other Corporate approved programs, such as Limo Driver Training and Workplace Violence training.
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Review and approve departmental schedules/payroll and make necessary adjustments.
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Direct and manage Lost and Found function. Assist as needed with complaints and guest issues.
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Direct preparation of monthly payroll forecast and the Corporate Property Loss Report.
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Conduct regular patrol of the property to ensure all areas are safe and secure.
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Conduct Security Department meetings. Attend and participate in other required hotel meetings.
OTHER:
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Trump National Doral from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the industry, that we are in a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
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Participate in Manager on Duty Program requiring weekend stay over, constant monitoring throughout the hotel and troubleshooting problems.
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Liaison with clients and Law Enforcement.
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Work with Convention/Catering Services to ensure functions are safe for all guests and employees.
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Insure guests and employees receive proper security escorts, as required.
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Use a clear, concise English speaking voice, listen with empathy, provide accurate information and document legibly all appropriate information.
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Periodically review and update a variety of departmental guidelines.
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Maintain Officer equipment and uniforms, purchase back-up supplies in order to maintain standard par on hand.
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Oversee and maintain various technical equipment, hardware and software, to ensure it is functioning properly. Back up all databases on a regular schedule.
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Obtain certification as a CPR Instructor.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
PHYSICAL REQUIREMENTS:
Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours;
Constant – 6-8 hours
Physical Activity Frequency
Sitting Frequent
Walking, climbing stairs Frequent
Crouching/Bending/Stooping Occasional
Reaching Occasional
Grasping Occasional
Pushing/Pulling Rare
Near Vision Constant
Far Vision Constant
Hearing Constant
Talking Constant
Lifting/Carrying(# lbs) Rare – up to 50 lbs.
Travel Rare
OTHER DUTIES:
Assimilate into Trump National Doral - Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards.
SAFETY REQUIREMENTS:
Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.
QUALIFICATION STANDARDS:
EDUCATION
High School Diploma required. Related four year college degree preferred.
EXPERIENCE
Management and supervision experience required. Five of more years in Security or related experience
required. Customer service experience preferred. Working knowledge of Windows based programs
required.
LICENSES OR CERTIFICATES
GROOMING/UNIFORMS
All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.
