Detailed Job Description
At Space Coast Credit Union (SCCU), our members are at the heart of everything we do. Since 1951, we’ve been committed to delivering financial services founded on integrity and a people-first philosophy.
As the Manager, Executive Support at our Melbourne Headquarters location, you will be responsible for delivering consistent, high-quality executive and board support as an enterprise shared service reporting directly to the CEO. This role ensures clarity, accountability, innovation, and scalability across all executive assistant functions while continuously improving efficiency through process standardization and the intentional use of AI and automation tools.
Why Join SCCU?
- Member-Focused Mission: Be part of a not-for-profit organization that reinvests in its members.
- Career Growth: Opportunities for advancement and professional development.
- Culture: Collaborative, inclusive environment focused on team success and Team Member empowerment through development programs and internal mobility.
- Benefits: Competitive pay, comprehensive health coverage, retirement plans, paid time off, and unique perks (e.g., Birthday PTO, 11 Federal Holidays, tuition assistance, flex scheduling, discounts on SCCU financial products- auto loans, mortgages, credit card interest rate and more).
Manager, Executive Support Key Responsibilities
- Lead and maintain the executive support operating model, including service standards, procedures, playbooks, and role clarity across SCCU.
- Provide direct leadership to all Executive Assistants through coaching, performance management, development, and capacity planning.
- Optimize executive support by allocating Executive Assistant resources effectively, resolving conflicts or prioritization issues, and serving as the primary escalation point.
- Partner with the CEO to align executive support with enterprise priorities, organizational complexity, and evolving business needs.
- Drive modernization by identifying and implementing AI, Copilot, automation, and digital tools to reduce manual work and increase efficiency.
- Oversee high‑level administrative support for executives, including complex calendar management, confidential correspondence, travel coordination, and meeting preparation.
- Coordinate agendas and logistics for executive team meetings, board meetings, all‑staff meetings, and off‑site events.
- Ensure high-quality, consistent service delivery through documented standards, continuous improvement, and measurable gains in executive satisfaction and productivity.
Manager, Executive Support Requirements
- 5 to 8 years prior executive support or oversight of administration tasks experience required.
- Minimum of 3 years of leadership experience is required.
- Expert proficiency in Microsoft Office (power point, excel, word, outlook and visio); ability to design and edit executive presentations and materials.
- Experience working with Boards of Directors preferred.
- Strict confidentiality with sensitive information and professionalism required.
Education and Training
- Two-year degree or equivalent experience required.
Work Schedule
- Monday – Friday 8am -5pm
- Hybrid and Flex Schedule Available
Salary
SCCU Benefits
- Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
- Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
- Education Support: Tuition reimbursement after one year of service.
- Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
- Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!
About SCCU
Since 1951, Space Coast Credit Union (SCCU) has proudly served our community, growing to over 685,000 members and managing $9 billion in assets. With 67 branches spanning Florida’s east coast, we are the third-largest credit union in the state. In 2025, we expanded into Orange County to better serve the growing East Orlando market.
As a not-for-profit financial institution, SCCU is dedicated to putting our members first. Unlike traditional banks, we return profits to our members through better rates, lower fees, and enhanced services. While we offer the same financial products—like checking, savings, and loans—our focus remains on empowering our members and supporting their financial well-being. With local decision-making and a commitment to exceptional service, we strive to make a meaningful difference in the lives of those we serve.
At SCCU, we also prioritize our team members by fostering a supportive and collaborative environment that encourages career growth and development. As we continue to grow, we are seeking talented, member-focused professionals to join our team and help deliver innovative financial solutions and outstanding service.
I UNDERSTAND this application a legal document for purposes of your employment. Upon acceptance of an offer with SCCU, I UNDERSTAND that I will be required to complete background, employment verifications, and drug screening. I UNDERSTAND further that any misstatements or omissions in this application and pre-employment process can be considered falsification and will result in a decision not to hire me, or to discharge me if discovered after I am hired. I UNDERSTAND that the information requested regarding date of birth, race and sex is for the sole purpose of gathering the above information accurately, and will not be used to discriminate against me in violation of any law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hired.
SCCU is a drug-free workplace. I understand that as a condition of my employment, I will be required to submit to any testing for the presence of drugs, and to submit to any procedure to assess my qualifications for employment. If hired, I ALSO AGREE that if I am hired, my employment is for no definite time and may be terminated at any time without prior notice.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
