Position Overview
We are seeking a highly organized, professional, and people-focused Human Resources & People Culture Coordinator to support both the day-to-day Human Resources functions of our skilled nursing facility and the overall experience of everyone who enters our community.
This role will be responsible for supporting employee onboarding, personnel files, recruitment, payroll processing, workers’ compensation, FMLA administration, attendance tracking, employee relations, compliance documentation, and staff communication. The position requires someone who is exceptionally organized, detail-oriented, dependable, and able to manage multiple priorities while ensuring Human Resources processes are completed accurately and timely.
The People & Culture component of the role extends beyond employees and includes residents, families, vendors, visitors, and guests. This individual will help promote a welcoming, professional, and positive environment through strong communication, customer service, hospitality, employee engagement, professionalism, and relationship-building throughout the facility.
Skills & Requirements
- Highly organized with exceptional attention to detail
- Experience with payroll processing and payroll-related documentation
- Knowledge of workers’ compensation processes, reporting, and follow-up
- Knowledge of FMLA administration, tracking, and required documentation
- Strong understanding of employee onboarding and personnel file management
- Ability to maintain confidential and sensitive employee information
- Strong verbal and written communication skills
- Professional demeanor with excellent interpersonal skills
- Ability to maintain appropriate professional boundaries while building strong relationships
- Strong customer service and hospitality mindset
- Ability to interact professionally with employees, residents, families, vendors, visitors, and guests
- Ability to support employee engagement, morale, and workplace culture
- Strong follow-through and ability to meet deadlines
- Ability to manage multiple tasks and competing priorities in a fast-paced healthcare environment
- Ability to consistently follow policies, procedures, employment practices, and regulatory requirements
- Comfortably addressing employee concerns professionally and escalating issues when appropriate
- Ability to work closely with facility leadership and department managers
- Previous Human Resources experience in healthcare, skilled nursing, long-term care, or preferred a similar setting
Basic Qualifications
Education & Certification:
Bachelor's Degree
Experience:
Minimum of one year experience in a health care setting with data entry, bookkeeping and HR experience preferred.
Working Conditions
Primarily works in an office setting and throughout the facility; bends, lifts, sits, stands and moves frequently throughout the shift; deals with frequent interruptions and possibly upset employees; works regularly scheduled shifts with possible weekends, holidays and other hours based on resident needs; primary responsibility is service to the residents but also deals with visitors, government personnel, etc.; participates in required continuing education programs; subject to odors, falls, burns and exposure to infectious diseases, waste, etc., including AIDS and Hepatitis B viruses.
Competencies of Position
Professionalism: Reports to work on time and as scheduled; works in unison with all staff; displays a willingness to help others; embraces constructive criticism; presents a friendly and professional attitude.
Communication: Effectively communicates with customers (including employees); promptly handles employee concerns and grievances and works with supervisors to resolve; treats all resident and employee information with confidentiality; continually works to understand employee and customer needs and provides support in a caring and compassionate manner.
Organizational and Leadership Skills: Ability to multi-task and is detail-oriented; possesses the ability to effectively prioritize matters promptly and appropriately; understands the importance of follow-up; ability to solve problems and treat each situation fairly; is calming during a crisis situation.
Safety Awareness: Follows safety program guidelines; immediately reports accidents and incidents to supervisors; identifies unsafe working areas and promptly reports to supervisors; promotes safety by working as safely and efficiently as possible; consistently follows infection control and universal precautions and other guidelines; identifies and corrects or reports hazardous conditions to supervisors; understands facility emergency and evacuation protocols.
Customer Service: Treats all customers (including employees) with dignity and respect and takes initiative to exceed customer expectations; professionally represents the facility, self and position to visitors and residents; demonstrates a positive attitude and willingness to help to all customers; remains sensitive to all needs through listening, observing and responding appropriately for the position held.
Essential Job Duties
1. Manages all personnel – related issues within the facility.
2. Oversees all aspects of the employee recruitment process, including receiving and maintaining employment applications and related documents for all facility positions.
3. Directs the new hire and orientation process for all new employees, including the completion of all new hire forms.
4. Leads payroll procedures, including processing payroll records for all employees and distributing payroll checks on pay day.
5. Handles and manages implementation of the facility’s employee benefit programs, including benefit and 401(k) enrollments for eligible employees in a timely and accurate manner.
6. Oversees the maintenance of OSHA logs and workers’ compensation claims/files.
7. Monitors and addresses accounts payable matters, including responsibility for recording all Accounts Payable transactions timely and accurately.
8. Prepares payroll tax deposits and maintains W-4 records for employees.
9. Creates, organizes and maintains personnel and other employee files.
10. Leads any necessary internal investigations relating to employee matters
11. Manages all employee evaluation and disciplinary matters within the facility, including annual performance reviews and employee counseling.
12. Addresses any employee disputes and/or complaints, including formulating an effective response and resolution.
13. Manages all worker’s compensation and unemployment compensation claims.
Other Duties
1. Monitors time and attendance records and performs time edits in the payroll system as needed.
2. Reconciles vendor invoices and statements as well as payroll records.
3. Prepares quarterly payroll reports.
4. Works with employees to answer any questions related to payroll, insurance or related area.
5. Provides guidance to department managers regarding human resource-related questions.
6. Initiates new employee set up into the time clock system.
7. Reviews invoices for accuracy.
8. Manage the payroll system, including the input new hires and terminations into the payroll system.
9. Coordinates meetings with staff regarding topics such as insurance, 401 (k), etc.
10. Makes necessary changes for W-4, change in department, direct deposit, etc.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
Location:
- Melbourne, FL 32901 (Required)
Ability to Commute:
- Melbourne, FL 32901 (Required)
Ability to Relocate:
- Melbourne, FL 32901: Relocate before starting work (Required)
Work Location: In person
