Primary Objective
Provide responsive, hands-on onsite end-user and site technology support for the Bel Melbourne facility, with remote technical support for other Bel sites as assigned. The Systems Support Analyst resolves routine technology issues, supports workplace and print services, coordinates qualified vendors, maintains accurate service records, and escalates infrastructure, cybersecurity, and enterprise-platform matters to centralized IT teams. This role supports business operations and manufacturing-site continuity; it does not own enterprise infrastructure, security policy, or centralized IT platforms.
Essential Job Functions
· Provide first-line onsite technical support for employees, shared work areas, conference rooms, production-support offices, and approved site technology.
· Receive, document, prioritize, troubleshoot, resolve, and close end-user incidents and service requests through the approved ITSM ticketing process.
· Provide remote technical support for other Bel sites when assigned, using approved tools and established support procedures.
· Diagnose and resolve common workstation, peripheral, connectivity, account-access, collaboration, and user-experience issues within authorized support scope.
· Perform authorized onsite support for network-connected devices and local connectivity issues; assist with basic network troubleshooting and escalate network configuration, switching, wireless, firewall, VPN, and other infrastructure matters to centralized IT teams.
· Assist with approved server-related and application-access troubleshooting at the site level; escalate server administration, enterprise application, backup, and platform ownership issues to centralized IT teams.
· Assist users with authorized Microsoft 365 access and productivity issues; escalate tenant administration, identity architecture, retention, security configuration, and service-wide issues to centralized IT teams.
· Support network and office printers, multifunction devices, print queues, print-service access, and label printers where applicable. Coordinate service calls, consumables, repairs, and escalation with approved print vendors and centralized IT teams.
· Provide first-line technical support and vendor coordination for physical-security technologies, including intrusion-detection or alarm systems, access-control systems, and CCTV or security cameras. Security and Facilities retain ownership of security policy, monitoring, alarm response, and access authorization.
· Perform authorized onsite support for approved security-tool issues affecting end users or local devices; escalate cybersecurity events, endpoint-security administration, access-control decisions, and security-platform matters to centralized IT and Security teams.
· Prepare, deploy, replace, relocate, and recover approved end-user hardware and peripherals in accordance with Bel standards, asset-management procedures, and documented authorization.
· Maintain accurate asset records, ticket notes, troubleshooting documentation, knowledge articles, vendor-service records, and change-control evidence as required.
· Coordinate with centralized IT teams, Security, Facilities, site leadership, and approved third-party vendors to restore service, communicate status, and ensure clear ownership of escalated issues.
· Perform other related onsite end-user and site-support duties consistent with the scope and level of the position.
Standards and Compliance
· Follow Bel IT standards, approved support procedures, cybersecurity requirements, and applicable site technology controls.
· Use the approved ITSM ticketing system for incident, request, escalation, documentation, and closure activities.
· Follow established change-control requirements. Do not make unapproved changes to production, network, server, firewall, VPN, Microsoft 365, security, or other centralized environments.
· Maintain complete and accurate asset-management records for assigned equipment, peripherals, and authorized site technology.
· Protect confidential, proprietary, employee, customer, and business information. Access information only as required to perform authorized duties.
· Use only approved software, services, licensing, and vendors. Escalate licensing, procurement, and unauthorized-software concerns through the appropriate Bel process.
· Comply with applicable QMS, ISO, and AS9100 procedures, work instructions, records requirements, and corrective-action processes where applicable.
· Comply with site safety, EHS, PPE, visitor, and manufacturing-area requirements. Stop work and report unsafe conditions or practices in accordance with Bel policy.
· Maintain awareness of cybersecurity risks and promptly report suspected phishing, malware, unauthorized access, loss of equipment, or other security concerns through approved channels.
Qualifications
· Associate degree (2-year degree) in Computer Science, Information Technology, or a related technology field; an equivalent combination of education and experience may be considered.
· Two or more years of information systems or IT support experience.
· Demonstrated experience providing hands-on end-user, desktop, peripheral, printer, and site technology support in a professional, manufacturing, industrial, or similarly structured environment.
· Working knowledge of Windows-based end-user support, common office productivity tools, account-access troubleshooting, network-connected peripherals, ticketing systems, and technical documentation practices.
· Experience supporting print services, including network or office printers, print queues, multifunction devices, label printers where applicable, and vendor-managed print equipment.
· Ability to troubleshoot within defined procedures, communicate findings clearly, coordinate vendors effectively, and escalate issues with complete technical information.
· Ability to work onsite at the Bel Melbourne facility during assigned work hours and to provide remote support for other Bel sites as assigned.
· Must be a U.S. Citizen or Permanent Resident, subject to applicable program requirements.
Competencies
· Customer-focused service with a calm, respectful, and professional approach.
· Practical troubleshooting, sound judgment, and disciplined escalation.
· Clear written and verbal communication with technical and nontechnical users.
· Organization, follow-through, and attention to ticket detail and documentation.
· Ability to prioritize multiple requests in a fast-paced onsite manufacturing environment.
· Collaborative working style with centralized IT teams, Security, Facilities, site leaders, and approved vendors.
· Commitment to confidentiality, cybersecurity awareness, safety, quality, and continuous improvement.
What You'll Get:
The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors
Participation in the annual bonus program.
401(k) with company match.
Health coverage: Medical, Dental, Vision, plus HSA and FSA options.
Insurance coverage: Company life insurance and short- & long-term disability.
Time off and extras: PTO (vacation/holidays/sick/personal), pet insurance, and tuition reimbursement.
To review a full listing of our benefits, please refer to the 2026 Bel Fuse Benefits Summary and Paid Time Off Benefits, or by visiting the Bel Fuse Careers page.
Work Opportunity
Bel will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Bel is an Equal Opportunity employer.
Pay: $27.00 - $30.00 per hour
Expected hours: 40.0 per week
Work Location: Hybrid remote in Melbourne, FL 32912
