Top 156 Helpdesk support Jobs in Melrose, Ma

IT Helpdesk Support Specialist
JVS Boston —Boston, MA
- $65,000 - $70,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
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Helpdesk Support Specialist
IDC Research Inc. —Boston, MA
- $65,000 - $75,000 a year
- Temporary
- Mid-level
- Office
- Windows
13d
Help Desk Technician
TeamLogic IT of Northeast Massachusetts —Woburn, MA
- Full-time
- Hybrid work
- Office
- Windows
- 3 years
- Work from home
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Desktop Support Specialist/Helpdesk
Rockland Federal Credit Union —Canton, MA
- $28.80 - $29.50 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Profit sharing
- AD&D insurance
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IT Solutions Engineer for MSP
Veritas IT Solutions —Needham Heights, MA
- $60,000 - $80,000 a year
- Full-time
- Customer service
- Windows
- Mentoring
- Health insurance
- Dental insurance
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Help Desk Technician Tier 2
New England Center for Children Inc —Southborough, MA
- $55,000 - $65,000 a year
- Weekends as needed
- Mid-level
- Office
- Windows
- Health insurance
- Tuition reimbursement
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Director of Technology Strategy & Operations
Jewish Family & Children's Service, Greater Boston —Waltham, MA
- $145,000 - $170,000 a year
- Full-time
- System design
- Office
- Organizational skills
- Health insurance
- Dental insurance
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1d
IT Helpdesk Specialist
MORSE Corp —Cambridge, MA
- $60,000 - $100,000 a year
- Research
- Mid-level
- Windows
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IT Helpdesk Specialist
Earnix —Boston, MA
- $85,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Windows
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DESKTOP SUPPORT TECHNICIAN
Ci Design, Inc. —Boston, MA
- $55,000 a year
- Weekends as needed
- Office
- Residential
- Communication skills
- Commuter assistance
- Paid holidays
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Service Desk Analyst
The Boston Beer Company —Boston, MA
- $30 - $50 an hour
- Full-time
- Continuous improvement
- Fair chance
- 1 year
- Wellness program
- Employee stock purchase plan
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Helpdesk Support Technician
Custom Computer Specialists —Boston, MA
- $42,000 - $52,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
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IT Support Specialist Tier I - Hybrid
Praxis Precision Medicines, Inc. —Boston, MA
- $56,000 - $76,000 a year
- Email
- Hybrid work
- Computer science
- Microsoft Outlook
- Computer Science
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6d
IT On-Site Support Technician
WSP —Boston, MA
- $57,800 - $90,000 a year
- Computer Science
- Writing skills
- Mid-level
- Paid parental leave
- Disability insurance
Tier 2 Support Representative (Boston, MA)
HqO —Boston, MA
- $71,000 - $79,000 a year
- Full-time
- Hybrid work
- English
- Mid-level
- Office
- Commuter assistance
- Paid parental leave
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Help Desk Support
Financial Information Technologies LLC —Beverly, MA
- $45,000 - $55,000 a year
- Computer Science
- DevOps
- Mid-level
IT Service Desk Analyst
CarGurus —Boston, MA
- $52,000 - $66,000 a year
- Hybrid work
- Google Workspace
- Research
- Mid-level
- Food provided
Desktop Support Technician
Ovation Workplace Services Inc —Waltham, MA
- $45,000 - $58,000 a year
- Weekends as needed
- Computer Science
- Office
- Ability to lift 50 pounds
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IT Help Desk Specialist (Boston)
Lendbuzz —Boston, MA
- $70,000 - $85,000 a year
- Full-time
- Background check
- Google Workspace
- Computer science
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Desktop Support Engineer (Dispatch /Part-Time) – Boston, Massachusetts
Axiom Technologies —Boston, MA
- Part-time
- Hybrid work
- Mid-level
- Windows
- 3 years

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helpdesk support jobs near melrose, ma

IT Helpdesk Support Specialist

JVS Boston -
Boston, MA

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Job Details

Full-time
$65,000 - $70,000 a year

Qualifications

Windows
Productivity software support
Productivity software
Video conferences (communication methods)
Identity and access management (IAM) solutions

Full Job Description

JVS is a non-profit, non-sectarian agency. Our mission is to empower individuals from diverse communities to find employment and build careers, and to partner with employers to hire, develop and retain productive workforces.
JVS provides a broad range of services including adult education, skills training, job readiness training, job placement and support, and access to post-secondary education. JVS assists employers in their search for well-qualified job applicants and their initiatives to upgrade the skills of their incumbent workforce.

Position Summary:

JVS-Boston is seeking a reliable, customer-focused, and technically proficient IT Helpdesk & Support Specialist to provide day-to-day IT support in a Windows-based environment. This mid-level role combines desk-side support, application troubleshooting, and technical operations, ensuring that staff and participants have reliable access to the technology and systems they need.

The position is primarily on-site in our Downtown Boston office, with occasional travel to nearby JVS locations

Primary Responsibilities:

End-User Support:

Provide Tier 1 and Tier 2 technical support to staff through desk-side, phone, and remote assistance.

Troubleshoot Windows laptops, desktops, mobile devices, printers, and peripherals.

Support and troubleshoot Office 365 applications

Application & Platform Support:

Zoom: meetings, webinar setup, and integration troubleshooting.

Docusign: account access, document routing, and user training.

Verkada: user access management, camera/system connectivity.

Microsoft Teams: meetings, collaboration, and training support.

Accounts & Device Management:

Perform new user setup including account creation, workstation prep, and peripheral configuration.

Manage user accounts in Active Directory and Microsoft 365 (account provisioning, password resets, permissions).

Support software installation, patching, license management, and device imaging.
Assist with Mobile Device Management (MDM) where applicable.

Networking & Systems:

Troubleshoot network connectivity issues (Wi-Fi, DHCP, DNS, and Ethernet).

Collaborate with senior IT staff on infrastructure projects and system upgrades.

Ensure compliance with IT security policies, including backup and recovery procedures.

AV & Event Support:

Configure and support AV systems, projectors, conference room technology, and presentations.

Provide technical support during events, meetings, and training sessions.

Operations & Documentation:

Track assets, manage IT inventory, and assist with procurement of hardware/software.

Maintain accurate and detailed documentation in the IT ticketing system.

Provide staff training on technology tools and IT best practices.

Required Qualifications

Associate’s degree in IT, Computer Science, or related field, or equivalent work experience.

2+ years of experience in helpdesk, desktop, or IT support.

Proficiency with Windows 10/11 and the Microsoft 365 suite.

Experience with Zoom, DocuSign, and/or Verkada.

Familiarity with Active Directory account management.

Excellent communication and customer service skills; ability to explain technical concepts to non-technical users.

Strong organizational skills with the ability to manage multiple priorities.

Ability to work independently and collaboratively in a team environment.

Physical ability to lift/move up to 40–50 lbs. and support AV setup as needed.

Reliable transportation or valid driver’s license for occasional local travel.

Preferred Qualifications:

Experience supporting SaaS and cloud-based platforms.

Familiarity with IT ticketing/service management systems.

Knowledge of AV equipment setup and troubleshooting.

Work Environment:

This is a primarily on-site position based in Downtown Boston, with light travel required between JVS-Boston locations. This requires flexibility in supporting a variety of IT systems while balancing excellent customer service with technical proficiency.

JVS Culture

JVS is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, JVS will better serve our local communities and continue to provide quality services. JVS is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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