Top 75 Helpdesk support Jobs in Melville Ny

Help Desk Analyst
Kravet LLC —Woodbury, NY
- $60,000 - $65,000 a year
- Full-time
- Google Workspace
- Ability to walk for extended periods
- Mid-level
Quick Apply
Specialist, PC Support II
MSC Industrial Supply Co. —Melville, NY
- $65,660 - $83,589 a year
- Full-time
- Computer science
- Computer Science
- Writing skills
- Paid holidays
- Health insurance
11d
IT Support Technician
H2M architects + engineers —Melville, NY
- $24 - $34 an hour
- Full-time
- Mid-level
- Travel
- Military encouraged
- Health insurance
- Tuition reimbursement
Quick Apply
IT Security Engineer
Arkwin Industries —Bethpage, NY
- $75,000 - $100,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Hedge Fund Application Developer
TBA —Stamford, CT
- $80,000 - $150,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Mid-level
- Health insurance
- 401(k)
Quick Apply
Help Desk Analyst
Star Group LP —Woodbury, NY
- $28 - $32 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Helpdesk Technician
Enersys —Commack, NY
- $50,000 - $65,000 a year
- Overtime
- Computer science
- Computer Science
- Mid-level
- Employee stock purchase plan
- Paid holidays
6d
Level I Helpdesk Technician
Acture Solutions Inc —Hauppauge, NY
- $40,000 - $55,000 a year
- Full-time
- Windows
- Microsoft Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Help Desk Manager
Upward Health —Hauppauge, NY
- $80,000 a year
- Mid-level
- Microsoft Office
- Mentoring
Quick Apply
IT Technician I (Evening Shift)
New York Institute of Technology —Old Westbury, NY
- $57,000 - $65,000 a year
- Weekends as needed
- Classroom
- Office
- Windows
- Paid holidays
- Paid time off
Associate Helpdesk Technician
Tutor Perini Corporation —New Rochelle, NY
- $30 - $35 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
6d
IT Helpdesk Support
The Child Center of NY —Queens, NY
- $62,000 - $75,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Jr. IT Configuration Technician
Ergonomic Group Inc. —Jericho, NY
- $40,000 - $50,000 a year
- Full-time
- Clean driving record
- Up to 50% travel
- Driver's License
- Health savings account
- Health insurance
Quick Apply
11d
IT Support Technician - Nassau County
Core BTS —Long Island, NY
- $18 - $22 an hour
- Full-time
- Classroom
- Computer Science
- Mid-level
- Health savings account
- AD&D insurance
IT Help Desk - Supervisor
LNK International, Inc. —Hauppauge, NY
- $80,000 - $105,000 a year
- Full-time
- Azure
- Research
- Mid-level
Quick Apply
Help Desk / Network Engineer
IT Group of NY —Babylon, NY
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- 5 years
- Residential
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
Finance Help Desk Liaison
NYU Langone Health —Bethpage, NY
- $50,204.70 - $61,215.00 a year
- Online Application
- Spanish
- Hospital
- English
- Wellness program
20h
IT Helpdesk Technician
Construction & Realty Services Group —Lynbrook, NY
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
IT Coordinator
AHRC NASSAU —Plainview, NY
- $50,000 a year
- Full-time
- Computer Science
- Bachelor of Science
- Mid-level
6d
IT Support Analyst I
Kore Wireless Canada Inc. —Westbury, NY
- $50,000 - $55,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply

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helpdesk support jobs near melville ny

Help Desk Analyst

Kravet LLC -
Woodbury, NY

Quick Apply

Job Details

Full-time
$60,000 - $65,000 a year

Qualifications

Vendor relationship building

Full Job Description

Summary:

The Help Desk Analyst is a critical member of the IT department, serving as the primary point of contact for end-user technical support and system administration dedicated to the Woodbury office as well as all remote company showrooms. This multifaceted role requires a proactive problem-solver who can seamlessly manage day-to-day help desk operations for the local site and remote locations while supporting broader IT infrastructure needs. The ideal candidate will ensure the reliable operation of the Woodbury office and showrooms' PCs, operating systems, and network connectivity, while also taking ownership of ERP support coordination and third-party vendor relationships. This position is on-site and not remote or hybrid.

Core Responsibilities:

Support Desk Operations: Manage the IT ticketing system, providing timely, tier 1 and tier 2 support to all employees at the Woodbury location. Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues while maintaining excellent customer service and communication.

Showroom IT Support: Provide comprehensive remote technical support for all company showrooms. Ensure the reliable operation of showroom-specific systems, hardware, network connectivity, and applications, acting as the primary IT liaison for all showroom staff.

PC & Operating System Management: Responsible for the complete lifecycle of end-user hardware on-site and in supported remote locations. This includes provisioning, configuring, and deploying and decommissioning PCs and laptops, managing operating systems (Windows/macOS), deploying software updates, and ensuring endpoint security compliance.

Networking Support: Perform troubleshooting of local area networks (LAN), wide area networks (WAN), Wi-Fi, and VPN connections at the facility and across showroom locations. Assist in maintaining network integrity and escalating complex infrastructure issues to senior engineers when necessary.

Level of Decision-Making Authority: Empowered to make independent decisions on local, operational tasks within established organizational protocols.

Impact of Decisions: Directly affects the efficiency and quality of local deliverables; broader strategic decisions are deferred to management.

Abilities/Key Competencies/Skills:

Excellent written and verbal communications skills
Hardware and Software troubleshooting experience
Highly organized with excellent time management skills
Ability to work with external vendor support and follow proper escalation patterns when required
Take ownership and responsibility of queries, issues, and requests
Self-motivated individual who requires minimal supervision
Ability to maintain a professional demeanor under stressful situations
Level of Autonomy - High degree of self-direction in managing daily workflow and prioritizing tasks once core processes are mastered.

Experience/Certifications/Education:

Associate’s degree in IT field of study or equivalent combination of education and experience
Experience with the Google suite of products
Experience with MDM and Apple devices
Experience with Zendesk Ticketing and Inventory Management system
A+ Certifications
Technical experience with additional operating systems, including MAC OS
Experience with Ninja One RMM Platform

Organizational Relationship:

Identify who position reports to and/or who reports to this position:

IT Help Desk Manager

Supervisory Responsibilities: None; operates as an individual contributor.

Travel Requirements (if any):

Local showrooms
Other minimal travel

Physical Demands:

Must be able to stand, walk, stoop, and bend for 8 hours or more daily.
Requires lifting 0-25 lbs continuously, 25-50 lbs occasionally

Quick Apply

Refine Your Search

helpdesk support jobs in melville ny

Help Desk Analyst

Specialist, PC Support II

IT Support Technician

IT Security Engineer

Hedge Fund Application Developer

Help Desk Analyst

Helpdesk Technician

Level I Helpdesk Technician

Help Desk Manager

IT Technician I (Evening Shift)

Associate Helpdesk Technician

IT Helpdesk Support

Jr. IT Configuration Technician

IT Support Technician - Nassau County

IT Help Desk - Supervisor

Help Desk / Network Engineer

Finance Help Desk Liaison

IT Helpdesk Technician

IT Coordinator

IT Support Analyst I

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