Top 259 Information technology Jobs in Melville Ny

Education Support Analyst
Custom Computer Specialists —Hauppauge, NY
- $60,000 - $70,000 a year
- Call employer
- School experience
- Bachelor of Science
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
IT Security Engineer
Arkwin Industries —Bethpage, NY
- $75,000 - $100,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
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IT System Support Manager - (NYI)
Accurate Personnel —Islandia, NY
- $75,000 - $85,000 a year
- Urgently hiring
- SQL
- Team management
- Warehouse
- Health insurance
- Dental insurance
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(Hiring Fast) IT Helpdesk Specialist
Rider Solution —Yonkers, NY
- $28 - $30 an hour
- 8 hour shift
- 5 years
- Mid-level
- Windows
- Health insurance
- 401(k)
Quick Apply
12d
Information Technology Specialist 2
State of New York - Insurance Fund, State —Melville, NY
- $66,951 - $85,138 a year
- Email
- Background check
- Computer science
- Computer Science
13d
IT Engineer
PSEG —Bethpage, NY
- $79,400 - $125,600 a year
- Extended hours
- Hybrid work
- Computer Science
- Engineering
- Pass drug screening
- Health insurance
- Dental insurance
2d
IT Help Desk Support
U.S. Dynamics Corporation —Amityville, NY
- $25 - $35 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
2d
IT Support Specialist
Kaufman Dolowich LLP —Woodbury, NY
- $50,000 - $60,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- Windows
- AD&D insurance
- Paid holidays
4d
IT Support Technician
H2M architects + engineers —Melville, NY
- $24 - $34 an hour
- Full-time
- Mid-level
- Travel
- Military encouraged
- Health insurance
- Tuition reimbursement
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IT Support Technician I
East Coast Capital —Melville, NY
- $45,000 - $60,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- Office
- Paid holidays
- Health insurance
Quick Apply
Help Desk / Network Engineer
IT Group of NY —Babylon, NY
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- 5 years
- Residential
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
Help Desk Analyst
Star Group LP —Woodbury, NY
- $28 - $32 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Commissioner of Information Technology
Suffolk County —Hauppauge, NY
- $126,324 - $187,894 a year
- Computer Science
- Office
- Master's degree
IT Coordinator
AHRC NASSAU —Plainview, NY
- $50,000 a year
- Full-time
- Computer Science
- Bachelor of Science
- Mid-level
11d
Specialist, PC Support II
MSC Industrial Supply Co. —Melville, NY
- $65,660 - $83,589 a year
- Full-time
- Computer science
- Computer Science
- Writing skills
- Paid holidays
- Health insurance
Senior IT Manager
Gemini Pharmaceuticals Inc —Hauppauge, NY
- $150,000 - $195,000 a year
- Full-time
- Computer science
- Computer Science
- ERP systems
Quick Apply
10d
Technology Specialist
Flexible IT —Hauppauge, NY
- $60,000 - $70,000 a year
- Full-time
- Azure
- Office
- Driver's License
- Health insurance
- Paid time off
Quick Apply
IT Support & Computer Operations Specialist
GoodLife Computers. —Bay Shore, NY
- $26.30 - $31.60 an hour
- Full-time
- Computer Science
- Mid-level
- In-person
- Paid holidays
- Health insurance
Quick Apply
6d
IT Help Desk - Supervisor
LNK International, Inc. —Hauppauge, NY
- $80,000 - $105,000 a year
- Full-time
- Azure
- Research
- Mid-level
Quick Apply
Jr. Cyber Security Analyst
New York Cancer and Blood Specialists —Port Jefferson Station, NY
- From $65,000 a year
- Full-time
- Hybrid work
- HIPAA
- Office
- Experience equivalent to degree accepted
- Health insurance
- Paid time off
Quick Apply
4d

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Education Support Analyst

Custom Computer Specialists -
Hauppauge, NY

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Job Details

$60,000 - $70,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
On-site gym
Dental insurance
Flexible spending account
Tuition reimbursement
Vision insurance
401(k) matching
Gym membership
Life insurance

Qualifications

Customer communication

Full Job Description

We are a growing IT company; a great place to start and grow your career!

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It's why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

We are seeking an Education Support Analyst to join our Application Services team.

The Education Support Analyst (ESA) plays a critical role in delivering high quality service and customer support to our Infinite Campus (K12 student management system) clients. Primary responsibilities include; providing first-level customer support of the software application (via phone and web support), rapid resolution of client issues, and delivering superior customer satisfaction. The ESA needs to be motivated, technically savvy and customer service oriented. Candidates must be willing to travel to Infinite Campus (Blaine, MN) for certification training as well as team building events as required. Other travel may be required.

Location: Hauppauge, NY.

Salary: $60,000-70,000

What You'll Do:

Act as the main point of contact for customers with questions, requests, or troubleshooting problems relating to Infinite Campus software.
Provide technical support via the telephone and support portal.
Verify support contact credentials and account service level agreements.
Assist the customer by resolving the incident, redirecting the call, or escalating.
Discuss details of incident with support contacts and verify replication on customer website. Triage and prioritize customer issues.
Document all support incidents and customer requests in the tracking system in a timely manner and use the system to track all unresolved incidents.
Keep customers advised on the steps being taken to resolve their incident or service request.
Prioritize multiple tasks throughout the day as circumstances require, with supervision.
Maintain technical product knowledge on existing and new products.
Maintain department standards for attendance, coverage (including lunch), and volume and effectiveness of problem resolution.
Other duties as assigned.

What You Bring:

BA/BS degree or equivalent work experience.
Previous experience in a support center or customer service organization.
Work experience with K-12 education.
Experience with Infinite Campus student information system a plus+.
Familiarity with web, Contact Management systems, and PC based applications.
Ability and willingness to travel periodically for required training and team conferences, including a mandatory, approximately one-week onsite Infinite Campus Support Certification program in Minnesota (typically three full training days plus two travel days), as well as occasional attendance at industry and Infinite Campus support conferences. Conference participation is rotational and may include the HDI Conference and the annual Infinite Campus Support Conference.
HDI Support Certification a plus+ .
Able to demonstrate a professional attitude while providing outstanding, industry-leading customer service.
Dependable, representing a positive work ethic.
Excellent written and verbal communication.
Attention to detail; demonstrating consistent follow-through with set processes and documented procedures.
Able to work in a fast-paced environment with frequent software releases.
Positive attitude.
Able to problem solve while prioritizing effectively and efficiently; determine when to escalate issues with attention to detail.
Collaborate; able to work with or deal with a variety of personalities while working towards a common goal.

#IND

CCS Offers:

Competitive salaries
Comprehensive benefits including:
- Medical and dental plans
- Company paid vision and short and long term disability plans
- Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
- 401K with employer match
- Tuition reimbursement
- Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
- Company paid life Insurance
- Paid holidays and vacation
- Technical certification gift card rewards program

Come experience our unique culture and see how our "right people, right results" philosophy has led to our outstanding success! We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact [email protected] or 631-864-6699.

Quick Apply

Refine Your Search

information technology jobs in melville ny

Education Support Analyst

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