Top 104 Customer service manager Jobs in Melvindale, Mi

Contact Center Team Lead (local only considered)
Renkim Corporation —Michigan
- From $21 an hour
- 8 hour shift
- Remote
- Bilingual
- Customer service
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
Call Center Supervisor
YOUNGWILLIAMS INC —Livonia, MI
- $23 an hour
- Full-time
- Mid-level
- Computer skills
- 1 year
Customer Experience Manager
General Motors —Warren, MI
- Email
- Up to 50% travel
- Mid-level
- 3 years
- Benefits from day one
2d
Customer Solutions Team Manager
Scout Motors —Detroit, MI
- $110,000 - $148,500 a year
- Full-time
- 18 years or older
- Mid-level
- Analysis skills
- Paid jury duty
- Paid parental leave
Quick Apply
14d
Client Management Leader I
Help at Home —Dearborn, MI
- $63,500 - $76,000 a year
- Full-time
- Office
- 3 years
- High school diploma or GED
- Paid holidays
- Health insurance
12d
Customer Onboarding Manager
Universal Logistics Holdings —Warren, MI
- Full-time
- Mid-level
- Office
- Leadership
8d
Customer Experience (CX) Customer Care, Ford Energy
Ford Motor Company —Dearborn, MI
- $85,400 - $166,600 a year
- Online Application
- Hybrid work
- Marketing
- Customer service
- 5 years
- Paid parental leave
- Paid holidays
Service Manager
Feldman Automotive —Woodhaven, MI
- 5 years
- Mentoring
- Senior level
Quick Apply
1d
Service Concierge
Victory Toyota of Canton —Canton, MI
- $75,000 a year
- Full-time
- Dealership
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Command Center Analyst - Workforce Management Real Time Analyst, third shift
Teleperformance —Warren, MI
- $24 - $35 an hour
- Full-time
- Customer service
- Word processing
- Mid-level
- Health insurance
- Dental insurance
Client Onboarding Manager
SpotOn —Royal Oak, MI
- $77,900 - $100,000 a year
- Full-time
- Hybrid work
- Spanish
- English
- 3 years
- Commuter assistance
- Paid parental leave
Quick Apply
Customer Service Supervisor
GFL Environmental —Southfield, MI
- 7 years
- Computer Science
- Mid-level
Team Lead, Customer Support
ROUTEONE —Farmington Hills, MI
- Extended hours
- Hybrid work
- Microsoft Outlook
- 5 years
- Writing skills
- On-the-job training
Quick Apply
Senior Customer Service Manager
DE JONG DUKE LLC —Allen Park, MI
- $110,000 - $120,000 a year
- Full-time
- Spanish
- Microsoft Excel
- Up to 50% travel
Quick Apply
Customer Operations Manager
Hertz —Detroit, MI
- $54,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health insurance
7d
Service Director
Feldman Automotive —Woodhaven, MI
- 5 years
- Bachelor's degree
- Mentoring
Quick Apply
1d
Customer Care Manager - State Farm Agent Team Member
george almaliky - State Farm Agent —Southfield, MI
- $45,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- 401(k)
- Paid time off
Quick Apply
Customer Service & Sales Administration Manager
AJM Packaging Corp —Bloomfield Hills, MI
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Wellness program
- Health savings account
Quick Apply
Call Center Manager (Home Improvement)
ReNewIt by Kurtis —Livonia, MI
- From $70,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
1d
Field Service Manager
Burroughs —Detroit, MI
- $75,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Windows
Quick Apply

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Contact Center Team Lead (local only considered)

Renkim Corporation
Michigan

Quick Apply

Job Details

Full-time
From $21 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance
Referral program

Qualifications

Bilingual
French
Computer operation
Customer service
Computer literacy
English
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
Typing

Full Job Description

MUST BE LOCATED IN METRO DETROIT. NO OUT OF STATE APPLICANTS PLEASE. TRAINING IS DONE IN THE OFFICE AND ONE DAY IN OFFICE REQUIREMENT.

Must be available to work 8 am - 8 pm after training. Will work one Saturday a quarter. Serious and qualified candidates only.

RENKIM IS A 100% EMPLOYEE-OWNED COMPANY IN SOUTHGATE, MI. AFTER 1 YEAR OF EMPLOYMENT YOU BECOME AN OWNER AND ARE ELIGIBLE FOR COMPANY STOCK! COME JOIN OUR GREAT TEAM! We provide 15 PTO days in your first year (after 3 months of employment), 7 paid holidays and employer provided life insurance, short & long term disability insurance.

Job Summary:

Plans, directs, communicates and coordinates Contact Center activities in support of Field Service Actions as determined by client/project to ensure that goals or objectives are accomplished within SLA parameters. Provide U. S. and Canadian dealers and customers with prompt and efficient administrative and technical customer support in a professional manner, including processing requests via various contact channels, meeting defined metrics, and documenting incoming calls and web contacts concerning technical and/or administrative requests/issues.

Essential Duties:

· Provides direct specialized support for high profile programs.

· Assists in developing processes unique to Field Service Actions.

· Use additional resources and escalation points including diagnostic information, technical manuals, and call history log to find solutions for complex to high level issues; consult with Recall Analyst team members as necessary.

· Recommend changes to departmental policies and procedures to improve support services provided to the customer.

· Provide recommendations regarding the resolution of recurring problems. Assist in the formulation of problem-solving techniques for newly discovered issues.

· Using Ford RS&P guidelines aid in developing guidelines for financial and non-financial related damage approval based on specific Field Service Actions.

· Field, manage and provide dealer direction on escalated claiming concern inquiries, such as reopen/close requests or I002 rejections.

· Expert in using various Ford applications, for example FMCdealer, COPS, MMP, GCAMP, OWS and PTS.

· Handles escalated contacts from Agents, Contact Center Manager or client-related requests either written or verbal requests.

· Ensures SLA requirements are met by monitoring real time inbound calls and web contacts.

· Maintains ongoing expert knowledge of all active Ford Contact Center projects. Shared responsibility with Contact Center supervisory personnel to provide coverage of other Contact Center Team Leader’s during period of absences.

· Responsible for enforcing policies and procedures in absence of management personnel.

· Provides new and ongoing Contact Agent training and facilitates in huddles.

· Completes scheduled staff monitoring activities for evaluative and diagnostic purposes using side-by-side review; silent monitoring or inspecting closed web contacts.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Responsible for the direction and coordination of assigned Contact Center Agents and Senior Contact Center Agents.

· Responsibilities include developing other Contact Center Agents or Senior Contact Center Agents, planning, assigning, and directing work.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Hybrid remote work allowed as determined by Supervisor.

· Professional and respectful conduct and communication at all times in the workplace; and at work-related events.

· Sitting for long periods of time.

· Operate standard office equipment

· Able to see monitor and use keyboard/mouse.

· All other duties as assigned by Renkim Management.

Qualifications/Experience:

· Minimum high school diploma required.

· Associated degree desired or 4-6 years call center experience.

· Previous experience supporting customers through phone and email preferred.

· Strong problem solving, troubleshooting experience.

Required Skills/Abilities:

· Capability to read, write and comprehend instructions, short correspondence and memos.

· Ability to read, analyze and interpret general business procedures.

· Experience working in the automotive industry an asset.

· Highly organized, detail oriented and able to thrive in constant-changing environment.

· Ability to understand and communicate technical procedures as related to specific Field Service Actions.

· Exceptional verbal and written communication skills and ability to document troubleshooting reference materials.

· Manage and diffuse internal and external difficult situations.

· Work well with others in a constantly changing team environment.

· Fluent in English required.

· Strong computer and Internet skills.

· Strong Customer Service skills.

· Willingness and ability to quickly learn new processes.

· Ability to troubleshoot.

· Ability to advise and educate agents and customers in a way they can understand. Possess patience to work through technical issues.

· Ability to work with minimum supervision, to multi-task, problem-solve and to prioritize.

· Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40.0 – 50.0 per week

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Shift:

8 hour shift

Education:

High school or equivalent (Preferred)

Experience:

Call Center: 2 years (Required)

Location:

Michigan (Required)

Work Location: Remote

Quick Apply

Refine Your Search

customer service manager jobs in melvindale, mi

Contact Center Team Lead (local only considered)

Call Center Supervisor

Customer Experience Manager

Customer Solutions Team Manager

Client Management Leader I

Customer Onboarding Manager

Customer Experience (CX) Customer Care, Ford Energy

Service Manager

Service Concierge

Command Center Analyst - Workforce Management Real Time Analyst, third shift

Client Onboarding Manager

Customer Service Supervisor

Team Lead, Customer Support

Senior Customer Service Manager

Customer Operations Manager

Service Director

Customer Care Manager - State Farm Agent Team Member

Customer Service & Sales Administration Manager

Call Center Manager (Home Improvement)

Field Service Manager

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