The Maintenance Supervisor will oversee and develop budgets and capital expenditures in regard to the community. To be successful requires a number of specific mechanical related skill sets, a strong customer service focus, and the ability to always work well with fellow staff, residents, vendors, etc. The Maintenance Supervisor position plays an essential role in the effective and efficient operations of the communities. The responsibilities include but are not limited to interfacing with the Residents, Vendors, Department Managers, and staff.
Essential Duties and Responsibilities
The following list is intended to identify the usual and customary duties and responsibilities of this position. While the list identifies this position’s primary duties and responsibilities it should not be viewed as limited to just items those listed. We are a complex organization and there may be situations, issues and/or circumstances that arise that will require this position to provide help and support outside of their normal duties. In those situations, issues or circumstances, other duties may be required and assigned.
Duties and Responsibilities
1. Providing effective leadership by developing relationships with Residents, Staff, and other business partners to ensure we are delivering quality service to our residents within a highly engaging working environment.
3. Ensure employees are cross trained in all aspects of maintenance operations to support each other and both campuses effectively
4. Work collectively with other supervisors to coordinate maintenance activities, share best practices and optimize resource utilization
5. Implement and monitor quality control measures to maintain high standards of service.
6. Oversee routine and preventive maintenance tasks, ensuring all equipment and facilities are in optimal condition
7. Formulating and implementing tools for effective training/evaluations and methods for follow-up.
8. Championing the resident experience and leading the team to create best in class practices for customer service that lead to elevated levels of resident satisfaction.
9. Reviewing and addressing the concerns, ideas, and suggestions that are presented by residents and staff to determine their value to the community.
10. Assuring that all services and programs are following federal, state and/or local laws and statues.
11. Supervising of Maintenance and coordinate the staff for maintenance and repair of all Mechanical / Electrical / Plumbing systems, fixtures in apartments and communal areas, ascertaining that all physical aspects of the buildings are in working order.
12. Directly supervises employees in the Building Operations department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees.
13. Hire of Maintenance staff, providing training to staff in all aspects of their duties; and to provide annual performance evaluations.
14. Maintain Quality Control and Preventative Maintenance Programs; Plan, schedule and oversee all preventative & Scheduled maintenance operations. Order & Inventory all Maintenance & Engineering supplies.
15. Assist in Project oversite relating to Maintenance, Engineering & grounds.
16. Develops, implements, and updates maintenance policies and procedures.
17. Monitors and maintains the Community in a safe and acceptable condition; Inspecting Community to make corrections that do not meet departmental standards.
18. Ensures vendor transactions and outside services are properly completed and/or supervised in accordance with contracts.
19. Assist in developing the Capital Budget and annual maintenance budgets; maintain budget within budget guidelines.
20. Keeps records in accordance with Fire, Life, and Safety Codes.
21. Responsible for safely operating a golf cart to transport staff or materials across the property in a timely and courteous manner. Ensure a smooth and comfortable ride while adhering to all safety guidelines and designated routes. Maintains awareness of surroundings to avoid hazards, performs basic cart checks (battery level, cleanliness, general condition).
22. Available to resolve emergencies on a 24/7 basis.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Educational Requirements and Experience:
1. Five years or more of experience in Plant Operations or a similar level of experience.
2. Extensive knowledge of HVAC, Electrical, and Plumbing systems.
3. Valid EPA 608 Universal Certification.
4. Knowledge of building systems (drywall, painting, carpentry, etc.).
5. Computer experience in Microsoft Outlook, Word, and Excel.
6. A valid driver’s license required.
7. Must be able to operate a golf cart
8. Superior communication and organizational skills.
9. Strong leadership skills with an emphasis on customer service.
10. Ability to effectively build and maintain relationships with Residents & Staff.
Knowledge, Skills and Abilities:
· Language Ability:
o Ability to communicate effectively in writing and speaking the primary language of the residents.
o Ability to read and interpret documents such as safety rules, operating, and maintenance instructions, and procedure manuals.
o Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
· Mathematical Skills:
o Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.
· Cognitive Demands:
o Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
· Computer Skills:
o Ability to use Microsoft Windows, including Word and Excel. Ability to use email and the Internet.
· Competencies
o Must demonstrate an interest in working with a senior population.
o Interacts with guests, residents, and staff in a courteous and friendly manner.
o Responds promptly to resident needs.
o Supports organization's goals and values.
o Balances team and individual responsibilities.
o Manages people effectively by taking responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Improves processes, products, and services.
o Provides leadership by exhibiting confidence in self and others; Inspires and motivates others to perform well.
Environmental Adaptability
· Works both indoors and outdoors.
· Possible exposure to high heat and cold temperatures.
· Possible exposure to heights over six feet, working in confined areas, working with skin irritants, chemicals and radiation.
· Possible exposure to unpleasant odors.
· Possible exposure to chemicals as identified in the MSDS Manual.
· Continuous exposure to residents who are ill, confused, irritable and irrational.
Physical Requirements
The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the Team Member is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The Team Member is frequently required to stand; climb or balance; stoop, kneel, crouch, or crawl. The Team Member is occasionally required to sit. The Team Member must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.
Job Type: Full-time
Pay: From $23.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Experience:
- Maintenance: 5 years (Required)
- Supervisory: 5 years (Required)
License/Certification:
- HVAC Certification (Required)
Work Location: In person
