Top 9 Engineering program manager Jobs in Memphis, Tn

Senior Manager, Field Service Engineering - Tru-D
PDI —Memphis, TN
- $105,000 - $115,000 a year
- 3 years
- Bachelor's degree
- Travel
- Profit sharing
- Paid parental leave
Quick Apply
Strategic Program Manager
KELE INC —Memphis, TN
- Full-time
- Engineering
- HVAC
- Business Administration
- Health savings account
- AD&D insurance
2d
Program Manager- Senior Reliability, Maintenance, and Engineering (RME) Planner, NA Planning & BI
Amazon.com Services LLC —Memphis, TN
- $74,200 - $129,800 a year
- Full-time
- Up to 50% travel
- 3 years
- SQL
- AD&D insurance
- Health insurance
2d
STEM INSTRUCTOR - Technical Training Center
Boys & Girls Clubs of Greater Memphis —Memphis, TN
- Weekends as needed
- Classroom
- CPR Certification
- Computer Science
Field Safety Manager - EHS (Environmental, Health & Safety) - Engineering Services - Field-Based - Bartlett, TN (Memphis)
Experitec —Memphis, TN
- Overnight shift
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
12d
Senior Environmental Engineer (ND/KY)
Valero —Memphis, TN
- Full-time
- 5 years
- Laboratory experience
- Bachelor's degree

More jobs to discover

Find similar jobs that you might be interested in.

Strategic Project Manager I
Methodist Le Bonheur Healthcare —Memphis, TN
Under the direction of the Director of Strategic Activation lead the execution, and evaluation of systemwide strategic initiatives by partnering with clinical,…
Quick Apply
14d
Manager, Academic Leadership Support
Memphis Shelby County Schools —Memphis, TN
Valid Tennessee School Administrator's license, along with other certifications as required by state and local policies (e.g., Tennessee professional teacher's…
$84,481.76 - $120,660.75 a year

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Program Manager
YAZAKI Corporation —Columbus, OH
5 years applicable experience in Engineering, Sales or related field. Bachelor’s degree in engineering, business management or adjacent discipline required.
Program Manager, National Accounts
Securitas Technology Corporation —Columbus, OH
Demonstrated success in delivering professional services such as consulting, system implementation, software support, or network design.
$74,000 - $102,000 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for engineering program manager in memphis, tn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

engineering program manager jobs near memphis, tn

Environmental Health And Safety Engineer jobs in Memphis, TN

Program Manager jobs in Memphis, TN

Instructor jobs in Memphis, TN

Senior Reliability Engineer jobs in Overland Park, KS

Senior Financial Analyst jobs in Texas

Brookdale Senior Living jobs in Jacksonville, FL

Senior Reliability Engineer jobs in Boston, MA

Senior Reliability Engineer jobs in Oakland, CA

Senior Environmental Engineer jobs in New York, NY

Environmental Policy jobs in Remote

Senior Environmental Engineer jobs in Arizona

Senior Environmental Engineer jobs in Denver, CO

Senior Environmental Engineer jobs in Alabama

Senior Paralegal jobs in Philadelphia, PA

Senior Technical Support jobs in Nashville, TN

Child Support Agent jobs in North Carolina

Senior Software Engineer jobs in Boston, MA

Senior Technical Support jobs in Detroit, MI

Senior Technical Support jobs in Edwardsville, IL

Accounting Senior Manager jobs in Chicago, IL

Senior Manager, Field Service Engineering - Tru-D

PDI -
Memphis, TN

Quick Apply

Job Details

$105,000 - $115,000 a year

Benefits

Profit sharing
Paid parental leave
Health savings account
AD&D insurance
Paid holidays
Disability insurance
Dental insurance
Flexible spending account
Paid time off
Flextime
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Prescription drug insurance
Pet insurance

Qualifications

Team motivation (leadership skill)
Senior leadership

Full Job Description

DESCRIPTION

Driven by a commitment to research, quality, and service, PDI provides innovative products, educational resources, training, and support to prevent infection transmission and promote health and wellness. Encompassing three areas, our Healthcare, Sani Professional and Contract manufacturing divisions, we develop, manufacture, and distribute leading edge products for North America and the world. We have several locations across the US and are looking for new Associates to join our team!

POSITION PURPOSE

The Senior Manager will oversee the Tru-D Support Specialist (“TSS”) team and Technical Support Managers, who are responsible for servicing and providing training for customers’ equipment in the field and in the Memphis-based warehouse. The Senior Manager, Technical Support acts as the liaison between the Tru-D Sales Team, TSS team, Operations, R&D and our customers. A core priority will be equipping the TSS team with adequate tools and training so that they are able to manage customer device uptime and maintenance as quickly and effectively as possible to maintain our quality and business objectives. This role is a member of the Tru-D leadership team which is responsible for working cross-functionally to set strategies, improve processes, and increase collaboration across the organization.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Set strategic objectives for technical support organization including both field based and Memphis-based support.
Hire, onboard, and coach technical support team.
Establish warehouse repair program with adequate processes, tools and resources
Model exceptional service to customers and serve as point of escalation
Balance and optimize team workload through use of efficient tools and territory planning
Keep records and service dates up to date, driving accountability within the TSS team
Drive initiatives to maximize customer uptime
Travel with TSS team to provide training, coaching and assist with case coverage
Master Tru-D product functionality and assist with training and implementations as needed
Enter and investigate customer complaints and relay any concerns to Quality
Provide quotes and accurate records for invoicing of out-of-service customers
Work closely with Contracts team to drive Service Agreement sales and expired parts sales
Manage service campaigns and dispatch functionality in Salesforce.com
Lead regular team meetings to ensure alignment, knowledge-sharing and team engagement
Drive efficiencies by embracing new technologies to better manage and support our customers
Provide feedback to R&D on product enhancements and service requirements
Support the development of ISO 13485-compliant work instructions, SOPs and Forms for Technical Support processes
Manage team expenses to align with budget
60-70% travel is expected

PERFORMANCE MEASUREMENTS

Overall team case closure time

Overall team fixed right first-time measure

% Annual Services visits Completed by TSS team

Team utilization measures

QUALIFICATIONS

EDUCATION/CERTIFICATION

Bachelors degree or Technical Trade Certificate

REQUIRED KNOWLEDGE

Mechanical aptitude and repair best practices
Proficiency in Microsoft Office Suite, Apple and Android OS
Proficient in Salesforce.com, preferred
Knowledge of hand tools
Experience servicing or manufacturing with healthcare capital equipment or medical devices preferred

EXPERIENCE REQUIRED

5+ years technical field service experience
3+ years of management experience

SKILLS/ABILITIES

Ability to manage a remote team using available tools and systems
Reliable for efficiency, accuracy, and attention to detail
Ability to learn quickly and multitask
Must have time management, organization, and communication skills
Must be able to motivate and engage remote team

WORKING CONDITIONS

No hazardous or significantly unpleasant conditions.

SALARY RANGE:

$105,000 - $115,000 annually

BENEFITS

PDI is pleased to offer comprehensive and affordable benefits for our associates, which includes:

Medical, behavioral & prescription drug coverage
Health Savings Account (HSA)
Dental
Vision
401(k) savings plan with company match and profit sharing
Basic and supplemental Life and AD&D insurance
Flexible Spending Accounts (FSAs)
Short & long-term disability
Employee Assistance Program (EAP)
Health Advocacy Program

PDI also offers many voluntary benefits such as: Legal services, critical illness, hospital indemnity, accident coverage, ID theft and fraud protection, pet insurance and employee discounts.

At PDI, we are also committed to helping our associates maintain a healthy and sustainable work/life balance and are proud to provide associates with paid time off programs including: sick & safe leave, vacation, company & floating holidays, paid parental leave, and depending on the position we also offer summer hours and flex place/flex time options.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

engineering program manager jobs in memphis, tn

Senior Manager, Field Service Engineering - Tru-D

Strategic Program Manager

Program Manager- Senior Reliability, Maintenance, and Engineering (RME) Planner, NA Planning & BI

STEM INSTRUCTOR - Technical Training Center

Field Safety Manager - EHS (Environmental, Health & Safety) - Engineering Services - Field-Based - Bartlett, TN (Memphis)

Senior Environmental Engineer (ND/KY)

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for engineering program manager in memphis, tn

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected