❖ NETWORK FUNCTIONS
- Maintain and abides by OSHA requirements and guidelines
- Observes all Fire and Safety Policies and Procedures
- Observes all Personnel Policies and Procedures
- Observes all Residential Policies and Procedures
- Observes all DDA, TennCare and TDMHSAS Regulations
- Observes all HIPAA Policies and Procedures and maintains confidentiality
- Completes and returns all paperwork distributed by the Human Resource Department
- Maintains a professional demeanor and exercises good professional judgment in all areas of employment duties
VEHICLE REQUIREMENTS- Current driver’s license, driver registration and a functional vehicle
- EQUIPMENT OPERATIONS
- Telephone: Cellular - Multi-line, Calculator, Copier, Fax, Computer
❖ PHYSICAL DEMANDS
- Individual must be able to meet physical requirements of the job
- Sitting at a meeting table or desk – Reaching – Lifting – Bending – Standing – Stooping – Twisting - Climb steps - Driving a vehicle
❖ MINIMUM EDUCATIONAL QUALIFICATIONS REQUIREMENTS
- Bachelor’s Degree in Humans Services or Business Administration
❖ PREFERRED EDUCATIONAL QUALIFICATIONS REQUIREMENTS
- Master’s Degree in Human Service or Business Administration
❖ PREFERRED EXPERIENCE QUALIFICATIONS REQUIREMENTS
- Fifteen (15) years of leadership experience, ideally including CFO or Director of Operations experience with nonprofit human service organizations.
- Current knowledge of Human Services financing requirements with strong revenue cycle management and knowledge of third party payer practices
- Experience in multi-state operations business model
Ø Familiarity with State regulations governing services to individuals with Developmental Disabilities.
- Successful track record of operationalizing growth through back office automation, process discipline, and standardization
- Experience in acquisition targeting, due diligence, negotiations, and integration
- Experience working in high growth companies
- Deep understanding of financial controls, IT systems, and financial reporting
- Ability to leverage technology to drive efficiency and scale
- Demonstrated focus on value creation, overall direction, and strategy
- Experience in advising the CEO and Board of Directors of growth opportunities and accompanying risk
- Current knowledge of the requirements of a Not-for-Profit 501c(3)
- Demonstrated track record of hiring high achieving financial professionals
❖ POSITION STATEMENT
- Chief Operating Officer will:
- Assume a strategic role in the overall management of SRVS, Inc.
- Assume primary day-to-day responsibility for planning, implementing, managing and controlling the finance and operations related activities of the company
- Assume responsibility for Executive oversight and leadership for the operation of the Corporation
- Report on all information pertaining to all key indicators of the organization to pertaining to Financial and Operational Management
- Function with autonomy, diplomacy and professionalism within the guidelines established by this organization
- Promote the fiscal well being of this organization and report any concerns to the President
- Administer the principles of short and long range planning
- Utilize the support staff to the best interests of the organization
- Act as a liaison, Team Leader and link communication between the President, Management, and the support staff
- Function with the highest esteem in dealing with all employees, clients and consumers of this organization
❖ RESPONSIBILITIES OF THE JOB AND ESSENTIAL ELEMENTS
Ø Operational Leadership & Service Delivery
- Oversee daily operations across all programs and support functions.
- Ensure services are delivered consistently, effectively, and in alignment with organizational standards.
- Develop operational strategies that support organizational growth and sustainability.
- Monitor program capacity, utilization, and service outcome
Ø Strategic Execution
- Translate the CEO's and Board's strategic vision into actionable operational plans.
- Lead implementation of strategic initiatives and organizational priorities.
- Establish key performance indicators (KPIs) and accountability measures.
- Drive continuous improvement across departments.
Ø Financial and Resource Management
- Partner with Finance to manage budgets and financial performance.
- Monitor operational costs and identify efficiencies.
- Ensure resources are allocated appropriately across programs and locations.
- Support long-term financial sustainability through effective operational planning.
Ø Workforce Management
- Provide leadership and oversight to operational department leaders.
- Ensure appropriate staffing levels and workforce planning.
- Promote employee engagement, productivity, and accountability.
- Support leadership development and succession planning.
Ø Quality Assurance and Performance Management
- Develop systems to monitor operational performance and outcomes.
- Establish quality standards and continuous improvement processes.
- Analyze operational data and trends to inform decision-making.
- Lead corrective action initiatives when performance goals are not achieved.
Ø Compliance and Risk Management
- Ensure compliance with federal, state, local, and accreditation requirements.
- Oversee risk management practices and internal controls.
- Coordinate emergency preparedness and business continuity planning.
- Monitor contractual and regulatory obligations.
Ø Process Improvement and Efficiency
- Evaluate workflows and operational processes.
- Eliminate inefficiencies and reduce administrative burden.
- Leverage technology to improve productivity and reporting.
- Standardize policies, procedures, and best practices across the organization.
Ø Facilities, Technology, and Infrastructure Oversight
- Ensure facilities are safe, functional, and support service delivery.
- Oversee operational aspects of information technology and cybersecurity.
- Manage organizational assets and infrastructure investments.
- Plan for future operational and facility needs.
Ø Cross-Functional Coordination
- Facilitate collaboration among program, finance, HR, IT, and administrative teams.
- Remove barriers that impede organizational effectiveness.
- Ensure departments work toward common organizational goals.
- Serve as a key integrator between strategic planning and operational execution.
Ø Data, Analytics, and Decision Support
- Develop operational dashboards and performance reporting.
- Use data to guide business decisions and resource allocation.
- Monitor trends in service demand, workforce performance, and organizational outcomes.
- Present operational insights to the CEO and Board
