Top 36 Fraud Jobs in Memphis, Tn

Business System Manager - Pega Fraud & Security
First Horizon Bank —Memphis, TN
- Full-time
- 5 years
- Writing skills
- Research
- Wellness program
- Health savings account
4d
SIU Field Investigator
National General —Memphis, TN
- $68,500 - $117,700 a year
- Online Application
- Residential
- Mentoring
- US work authorization
- Work from home
5d
Fraud Protection Services - Claim Resolution Specialist
First Horizon Bank —Memphis, TN
- Monday to Friday
- Research
- Mid-level
- Office
- Wellness program
- Health savings account
Fraud Protection Specialist
First Horizon Bank —Memphis, TN
- Monday to Friday
- Research
- Mid-level
- Office
- Wellness program
- Health savings account
Surveillance Agent
Marshall Investigative Group —Memphis, TN
- $22 - $32 an hour
- Weekends as needed
- Microsoft Word
- 11+ years
- Research
Quick Apply
Surveillance Investigator
VRC Investigations —Memphis, TN
- $25 - $30 an hour
- Clean driving record
- Military
- Computer literacy
- Profit sharing
- Paid training
Quick Apply
9d
SIU Field Investigator - National General
National General —Memphis, TN
- $68,500 - $117,700 a year
- Online Application
- Residential
- Mentoring
- US work authorization
- Work from home
6d
Surveillance Investigator
Allied Universal® Compliance and Investigations —Memphis, TN
- Weekends as needed
- Microsoft Word
- Military
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
Resolution Specialist, DC Seller Disputes
Walmart —Olive Branch, MS
- $19 - $35 an hour
- High school
- Mid-level
- Office
- Paid jury duty
- Disability insurance
Financial Crimes Investigator
Evolve Bank & Trust —Memphis, TN
- Microsoft Excel
- 6 years
- Microsoft Outlook
Quick Apply
Quality Inspector
Jabil Circuit —Memphis, TN
- Full-time
- Mid-level
- High school diploma or GED
- Manufacturing
Surveillance Investigator I - Entry Level
Command Investigations, LLC —Southaven, MS
- $20 - $25 an hour
- 8 hour shift
- Microsoft Word
- Clean driving record
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Tennessee, Memphis SIU Investigator
Insight Service Group (ISG) —Memphis, TN
- $20 - $27 an hour
- Part-time
- Mid-level
- Driver's License
- Travel
Quick Apply
Surveillance Investigator II - Experienced
Command Investigations, LLC —Southaven, MS
- $25 - $30 an hour
- 8 hour shift
- Microsoft Word
- Clean driving record
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Quality Auditor
Jabil Circuit —Memphis, TN
- Full-time
- Computer literacy
- Basic math
- Mid-level
Licensed Covert Surveillance Investigator - Part Time - Memphis, TN
Meridian Investigative Group, Inc —Memphis, TN
- $20 - $30 an hour
- Extended hours
- Microsoft Word
- Computer literacy
- Writing skills
As Needed Field Investigator- Memphis, TN
J T Becker & Co Inc —Memphis, TN
- Writing skills
- Mid-level
- Driver's License
- Flexible schedule
Quick Apply
As Needed Field Investigator- Collierville, TN
J T Becker & Co Inc —Collierville, TN
- Writing skills
- Mid-level
- Driver's License
- Flexible schedule
Quick Apply
Forensic Structural Engineer, P.E.
EFI Global, Inc. —Memphis, TN
- 4 hour shift
- 6 years
- Ability to walk for extended periods
- Residential
Construction Compliance & Investigations Attorney/PM
Consilio Services —United States
- From $110 an hour
- Part-time
- Remote
- 5 years
- Analysis skills
- Senior level
Quick Apply

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Business System Manager - Pega Fraud & Security

First Horizon Bank -
Memphis, TN

Apply Now

Job Details

Full-time
4 days ago

Benefits

Wellness program
Health savings account
Health insurance
Dental insurance
Tuition reimbursement
Parental leave
401(k) 6% Match
Vision insurance
401(k) matching

Qualifications

Pegasystems
Writing skills
Research

Full Job Description

Location: On site at location listed in job posting.

Hours: Monday through Friday, 8am - 5pm

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

Summary:

The Business System Manager (BSM) for Pega Fraud and Security has primary responsibility for managing these systems. The BSM is accountable to all system stakeholders that use or are affected by the use of these systems. The BSM manages the daily functions of these systems to include oversight of business requirements, defects, communications, system access, user acceptance testing and production certification. The BSM plays a key role in defining solutions for production problems, conversions, de-conversions, new products, enhancements and regulatory changes. The BSM is the primary contact for issues or changes related to business functions supported by the system(s).

The BSM partners with business unit managers in Operations to deliver agreed upon business objectives. The BSM analyzes those objectives, translates them into system requirements with the Technology BA, designs business processes and drives initiatives to support these processes. The BSM also analyzes, measures and reports on the status of implementation efforts.

Essential Duties and Responsibilities:

Consultation and Analysis

Drives initiatives and has primary responsibility for approving business requirements
Manages definition of business case and approves business requirements and functional designs for system enhancements
Considers impact to vendor, workflow of existing processes and other related systems
Uses analytical skills to streamline business processes
Understands and applies limitations and unique advantages of existing enterprise capabilities
Analyzes marketplace, industry, company and technology trends and best practices
Influences external business partners and service providers regarding priorities, software selection, vendor selection, etc.
Designs and documents business processes to improve efficiency
Actively listens and interprets requirements and specifications to ensure optimal functional designs and identify potential issues and shortfalls
Develops solutions to business problems or new business requirements
Creates maps of current and future processes
Manages system SLAs, Disaster Recovery and Business Continuity, and user access
Serves as primary subject matter expert contact for the system
Defines and drives system strategy to align with organizational strategies
Researches and analyzes the root cause of system issues

Execution

Manages multiple initiatives effectively
Interfaces with technical and non-technical contributors to ensure that deliverables accurately meet business line's goals
Develops detailed plans and timelines
Produces system-related job aids and provides training content for training facilitators
Performs and coordinates User Acceptance Testing
Reviews and approves Quality Assurance test plans
Performs or schedules production certification
Leads systems conversions and deconversions

Communication

Relates well with all levels of the organization and builds appropriate rapport
Builds positive relationships with external business partners through personal integrity and through added value as evidenced in project outcomes
Delivers timely end-user system communications for ongoing updates and emergency events
Communicates with manager proactively regarding any capacity issues or opportunities

Knowledge:

In-depth knowledge of multiple operations areas and functions
Understanding of business processes and functions for loans, deposits, and other products
Knowledge of multiple payment rails such as credit card, debit card, Zelle, Bill Pay, check, and ACH.
Awareness of regulatory environment and implications

Education and/or Work Experience Requirements:

Skills:

Ability to establish a mutual understanding with team members
Can decide and act without having the total picture
Can easily pose future scenarios
Can present the unvarnished truth in an appropriate and helpful manner
Excellent verbal and written skills
Strong process mapping skills preferred
Project Management or Business Analyst experience beneficial

Abilities

Ability to read situations quickly
Ability to decompose a problem into detail
Ability to influence business partners without formal reporting relationships
Ability to travel as necessary
Ability to monitor and communicate detailed findings
Ability to communicate ideas, concepts, positions, and decisions

Job Qualifications

Bachelor's degree or related experience
5 or more years' system implementation and/or operations experience
Experience with Pega Smart Disputes and Pega Customer Service applications
Utmost commitment to quality
Strong customer orientation

About Us:

First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefit Highlights:

Medical with wellness incentives, dental, and vision
HSA with company match
Maternity and parental leave
Tuition reimbursement
Mentor program
401(k) with 6% match
- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Corporate Diversity Commitment:

We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

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Apply Now

Refine Your Search

fraud jobs in memphis, tn

Business System Manager - Pega Fraud & Security

SIU Field Investigator

Fraud Protection Services - Claim Resolution Specialist

Fraud Protection Specialist

Surveillance Agent

Surveillance Investigator

SIU Field Investigator - National General

Surveillance Investigator

Resolution Specialist, DC Seller Disputes

Financial Crimes Investigator

Quality Inspector

Surveillance Investigator I - Entry Level

Tennessee, Memphis SIU Investigator

Surveillance Investigator II - Experienced

Quality Auditor

Licensed Covert Surveillance Investigator - Part Time - Memphis, TN

As Needed Field Investigator- Memphis, TN

As Needed Field Investigator- Collierville, TN

Forensic Structural Engineer, P.E.

Construction Compliance & Investigations Attorney/PM

I want to receive the latest job alert for fraud in memphis, tn

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