Top 9 Help desk analyst Jobs in Memphis, Tn

IT Support Associate
Cognizant —Memphis, TN
- $40,000 - $50,000 a year
- Full-time
- Hybrid work
- Computer science
- Microsoft Excel
- Microsoft Outlook
1d
IT Support Technician
Cognizant —Memphis, TN
- $40,000 - $55,000 a year
- Full-time
- Hybrid work
- Computer science
- Microsoft Excel
- Microsoft Outlook
1d
End User Support Analyst
Orgill Inc —Collierville, TN
- Google Workspace
- Mid-level
- Windows
Quick Apply
IT Support Analyst II
AerSale —Memphis, TN
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Employee stock purchase plan
- Paid holidays
WMS Analyst
Litmus7 —Southaven, MS
- $130,000 - $140,000 a year
- 7 years
- ERP systems
- SQL
Senior Analyst Oracle EPM Administrator
Hilton —Memphis, TN
- Full-time
- Oracle
- Mid-level
- Office
- Paid parental leave
- Employee stock purchase plan
Sr. SAP (FICO) Analyst (Germantown/Atlanta)
TK Elevator —Memphis, TN
- Computer science
- Microsoft Excel
- Computer Science
- Paid parental leave
- Health savings account
Sr. SAP (FICO) Analyst (Germantown/Atlanta)
TK Elevator Corporation —Memphis, TN
- Full-time
- Computer science
- Microsoft Excel
- Computer Science
- Paid parental leave
- Health savings account

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IT Support Associate

Cognizant -
Memphis, TN

Apply Now

Job Details

Full-time
$40,000 - $50,000 a year
1 day ago

Qualifications

Desktop computer repair
Mobile device support
Microsoft Excel
Microsoft Outlook
IT user and group management
GPO
Laptop (troubleshooting support)
Incident management software
Hardware maintenance
Printer (troubleshooting support)
Cloud service support
Video conferencing software
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Computer management
Incident management operations support
Collaborative technology platforms
Microsoft Teams
SharePoint
Technical customer support for office equipment
UEM
IP networking
Video conferences (communication methods)
Desktop administration
Hardware diagnostics
Customer service problem-solving
Peripheral hardware support
Video conferencing systems operation
Stakeholder management

Full Job Description

About the group:
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Job Title : IT Support Associate
Location : Memphis, TN
Job Summary
The IT Support Analyst is responsible for providing technical support and ensuring the smooth operation of IT services across the Sedgwick organization and its specific location. The role involves troubleshooting hardware, software, network, and OS issues while delivering exceptional customer service to end users. The analyst will support End User Computing (EUC), Microsoft 365 services, mobile devices, collaboration platforms, and local IT infrastructure.
The position serves as the primary point of contact for IT incidents and service requests, ensuring timely resolution in accordance with established Service Level Agreements.
Key Responsibilities
End User Support

Provide Level 1 and Level 2 support for desktops, laptops, printers, scanners, mobile devices, and peripherals.
Diagnoses and resolve hardware, software, operating system, and application issues.
Support Windows operating systems and standard enterprise applications.
Assist users with Microsoft 365 products, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
Provide support for audio/video conferencing solutions and collaboration tools.
Incident & Service Request Management

Endpoint Management
Deploy, configure, and maintain desktops, laptops, and mobile devices.
Support device imaging, software installations, upgrades, and patch management.
Utilize endpoint management tools such as SCCM, Intune, and remote support utilities.
Track IT assets and maintain accurate inventory records.
Provide hands-and-feet support for infrastructure, network, server, and security teams.
Assist with network connectivity troubleshooting.
Support datacenter equipment, racks, cabling, and local infrastructure activities.
Coordinate with vendors and third-party support providers.
Develop and maintain technical documentation, knowledge articles, and support procedures.
Required Technical Skills
Windows 10/11 Administration
Active Directory & Group Policy
Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
Hardware & Software Troubleshooting
IT Service Management (ITIL)
Network Fundamentals (TCP/IP, DNS, DHCP, VPN)
Remote Support Tools
Customer Support & Incident Management
Printer and Peripheral Support
Qualifications
Preferred Bachelor's Degree in Information Technology, Computer Science,
3-7 years of experience in IT Support, Service Desk, Desktop Support, or EUC

Soft Skills
Strong customer service orientation.
Excellent verbal and written communication skills.
Ability to work effectively under pressure.
Strong analytical and problem-solving skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Team-oriented with strong stakeholder management capabilities
Compensation: We are offering between $40,000 – $50,000. Applications will be accepted until Aug 28, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Apply Now

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help desk analyst jobs in memphis, tn

IT Support Associate

IT Support Technician

End User Support Analyst

IT Support Analyst II

WMS Analyst

Senior Analyst Oracle EPM Administrator

Sr. SAP (FICO) Analyst (Germantown/Atlanta)

Sr. SAP (FICO) Analyst (Germantown/Atlanta)

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