Access Control Technician
Location: Memphis, TN
Compensation: Hourly (DOE)
Employment Type: Full-Time, Non-Exempt
Travel: Local travel to job sites required
Weekends: As required by service schedule and project demands
On-Call: As required by rotation and customer coverage needs
POSITION SUMMARY
The Access Control Technician is responsible for the installation, mounting, termination, configuration, testing, troubleshooting, repair, and documentation of electronic access control hardware and software across commercial environments. This role centers on the physical hardware — door controllers, electrified locking hardware, readers, request-to-exit devices, power supplies, and field wiring — while also supporting the software and configuration that brings those devices online. It supports ProTec's commitment to safety, craftsmanship, quality, and customer service by ensuring all systems are installed cleanly, function as designed, integrate properly with adjacent systems, and are documented to a standard appropriate for customer closeout.
Access Control Technicians are hands-on, detail-oriented field professionals who take ownership of installation quality and system performance, communicate clearly with customers and internal teams, and maintain disciplined documentation. They represent ProTec on-site and play a key role in customer retention through quality workmanship and responsive service.
ESSENTIAL DUTIES & RESPONSIBILITIES
Access Control Hardware Installation & Mounting
- Review project scope, drawings, door schedules, hardware schedules, and device layouts prior to work
- Install and mount door controllers, control panels, power supplies, card/credential readers, keypads, electrified locking hardware (mag locks, electric strikes, electrified mortise/cylindrical locksets), request-to-exit (REX) devices, door position switches, and exit hardware per plans and manufacturer requirements
- Perform cable pulls, terminations, labeling, reader/lock wiring, power distribution, and continuity/wiring verification consistent with ProTec quality standards
- Coordinate with door hardware installers, electricians, and other trades to ensure proper door prep, power, conduit/pathways, and interfaces (elevator control, automatic operators, intrusion/CCTV integration, etc.)
- Verify proper door operation, lock engagement/release, reader placement, and mounting integrity; support commissioning including pre-test preparation, punch list resolution, and closeout readiness
Door Hardware & Field Device Service
- Perform preventive maintenance and service on doors, locking hardware, readers, and controllers per customer requirements and manufacturer guidelines
- Verify lock/strike operation, reader read range and function, REX and door position switch operation, controller status, power supply/battery condition, and proper door closure and alignment
- Document all service results, exceptions, deficiencies, and corrective actions in required formats
- Communicate door security impairments and access-related impacts promptly per customer and ProTec procedures
- Close out service work with complete, accurate documentation suitable for customer review
Troubleshooting & Service Repair
- Diagnose and resolve door faults, lock/strike failures, reader and credential read errors, and communication/offline conditions with disciplined troubleshooting methods
- Identify and correct common issues including failed locks/strikes, faulty readers, REX/door contact misalignment, controller/module failures, power supply and battery issues, ground faults, wiring/termination defects, voltage drop, and configuration errors
- Replace defective hardware, locks, readers, controllers, and modules and restore system operation with verification testing
- Provide clear field notes, photos, and parts documentation to support billing accuracy and customer transparency
- Escalate complex issues appropriately and coordinate additional resources as required
Software Configuration & Programming
- Perform configuration tasks within access control software such as adding controllers/doors, mapping inputs/outputs, configuring readers, door schedules, time zones, access levels/groups, and credential enrollment as directed
- Bring hardware online in the head-end/management software, verify door behavior, lock/unlock sequences, and system responses during testing and after repairs
- Document programming changes and ensure updated information is reflected in closeout notes and/or as-builts as required
- Support senior technicians with server/software setup, integrations, firmware updates, and advanced diagnostics when applicable
Safety Management
- Enforce ProTec safety policies, OSHA standards, and job-site protocols
- Maintain a clean, organized work area and protect customer property
- Stop work and escalate hazards immediately
- Use required PPE and follow ladder/lift safety procedures where applicable
Customer & Stakeholder Communication
- Communicate arrival, access needs, progress updates, and system status professionally with customers and site contacts
- Explain deficiencies and corrective actions clearly, including urgency and next steps
- Coordinate with GCs, building engineers, IT/Facilities, and other stakeholders to complete work efficiently
- Represent ProTec with professionalism, integrity, and service mindset
Documentation & Reporting
- Complete service tickets, installation/commissioning forms, deficiency reports, and closeout documentation accurately and on time
- Maintain clean device/door labeling, panel and enclosure documentation, and redlines/as-builts when required by scope
- Ensure required deliverables are uploaded to internal systems and communicated to leadership as needed
- Track parts usage, recommended replacements, and follow-up items to support quoting and scheduling
CORE COMPETENCIES
- Safety Orientation: Enforces safe work practices consistently on job sites
- Quality Focus: Produces reliable installations and repairs that minimize repeat calls
- Problem-Solving: Troubleshoots methodically and escalates appropriately
- Documentation Discipline: Maintains accurate, complete records and closeout notes
- Communication: Communicates clearly with customers, teammates, and leadership
- Professionalism: Represents ProTec with integrity, reliability, and respectful conduct
- Ownership: Follows issues through to resolution and protects customer confidence
QUALIFICATIONS & EXPERIENCE
Required:
- 3+ years of experience installing and/or servicing electronic access control systems and door hardware in commercial environments (hands-on hardware/installation experience strongly valued)
- Ability to read and interpret construction drawings, door/hardware schedules, device layouts, wiring/riser diagrams, and specifications
- Working knowledge of access control hardware fundamentals (electrified locking hardware, mag locks and electric strikes, fail-safe vs. fail-secure, readers and credential technologies, REX and door contacts, controllers, low-voltage power supplies and batteries, wiring and voltage drop)
- Comfort using tablets/mobile apps and a Windows laptop for service tickets, photos, documentation, and reporting
- Basic familiarity with access control management software and general networking concepts (IP addressing, switches, connecting controllers to a network) is required; deeper software/IT skills are a plus
- Valid driver's license and ability to travel locally
- Must pass drug test and meet ProTec fitness-for-duty standards
Preferred:
- Manufacturer/platform certifications in access control software and hardware (e.g., LenelS2, Genetec, Software House/CCURE, Avigilon/Openpath, Brivo, Honeywell, AMAG, or equivalent)
- Experience with electrified door hardware and locksmithing fundamentals (strikes, mag locks, electrified mortise/cylindrical locks, exit devices, door closers, and door prep)
- Experience integrating access control with CCTV, intrusion, intercom, and elevator systems
- OSHA-10 or OSHA-30 certification
- Experience with related low-voltage systems (CCTV/video surveillance, intrusion detection, intercom, structured cabling)
PHYSICAL REQUIREMENTS
- Ability to walk job sites, climb ladders, and inspect elevated work areas
- Ability to work indoors or outdoors depending on site conditions
- Ability to lift up to 30 lbs intermittently (tools, devices, materials)
- Ability to perform repetitive tasks including standing, bending, kneeling, and working overhead
TOOLS, EQUIPMENT & TECHNOLOGY USED
- Tablets, mobile apps, and internal reporting software
- Microsoft Office or Google Workspace
- Construction drawings, door/hardware schedules, riser and wiring diagrams, and service documentation
- Access control management software, multimeters, network/cable test equipment, drills, and hand/power tools appropriate to role scope
- PPE and field safety equipment
REPORTING STRUCTURE
- Reports To: Operations Manager or Division Manager
- Supervises: Entry-Level Technicians or Apprentices
KEY PERFORMANCE INDICATORS (KPIs)
- First-time fix rate and reduced repeat service calls
- Installation quality, system completion rate, and documentation accuracy
- On-time completion of installation/service visits and responsiveness to customer needs
- Quality audit results and rework percentage
- Customer satisfaction and communication responsiveness
- Safety compliance and incident rates
- Deficiency identification quality and quote-to-work conversion support
COMPENSATION & BENEFITS
- Competitive hourly wage (DOE)
- Overtime eligibility per policy and business needs
- Medical, dental, and 401(k) with employer match
- Paid holidays and PTO
- Company-sponsored training and certifications
- Career advancement opportunities
EMPLOYMENT CLASSIFICATION & POLICIES
- Full-Time, Non-Exempt
- Employment is at-will
- Company is an Equal Opportunity Employer
- Reasonable accommodations available per ADA guidelines
Pay: $22.00 - $30.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Application Question(s):
- What is your desired hourly pay rate?
Experience:
- access control systems and door hardware: 2 years (Required)
- eading and interpreting construction drawings: 2 years (Required)
Ability to Commute:
- Memphis, TN 38112 (Required)
Work Location: In person
