Top 1 Reservationist Jobs in Memphis, Tn

MATAplus On Demand Reservationist
Mid-South Transportation Management, Inc. —Memphis, TN
- $17.35 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Basic math

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MATAplus On Demand Reservationist
Mid-South Transportation Management, Inc. —Memphis, TN
JOB FUNCTION: Provide exceptional customer service by answering phones and assisting customers in making, altering, or cancelling reservations.
$17.35 an hour

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MATAplus On Demand Reservationist

Mid-South Transportation Management, Inc.
Memphis, TN

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Job Details

Full-time
$17.35 an hour

Qualifications

Microsoft Excel
Microsoft Outlook
Word embeddings
English
High school diploma or GED

Full Job Description

EFFECTIVE DATE: July 2025

FLSA: Non-Exempt

JOB TITLE: MATAplus On Demand Reservation Agent

DEPARTMENT: MATAplus Administration

REPORTS TO: Chief Operations Officer
Hourly Salary: $17.35

JOB FUNCTION: Provide exceptional customer service by answering phones and assisting customers in making, altering, or cancelling reservations.

ESSENTIAL DUTIES AND RESPONSIBLILITIES:

Speak with customers over the phone to schedule, remind and follow up on appointments
Email or mail reminders to customers or clients when appropriate
Add, cancel, or make changes to appointments in the organization's schedule
Perform intake, including the completion and filing of all necessary records
Resolve appointment conflicts for staff and customers or clients
Serve as backup for MATA plus reservations when necessary
General math skills and experience working with data
Computer competency for data entry and the production of reports and schedules
Excellent communication skills in customer service and experience working as a company team member
Ability to fulfill the company's standards and values when performing scheduling tasks
Display kindness and be open to providing scheduling accommodations to customers, clients, or staff
Have an eye for detail and organization
Ability to perform more than one task at a time and solve problems quickly

MINIMUM QUALIFICATIONS:

Education and Experience:

High school diploma or equivalent (GED).A minimum of 2 years experience in a customer-facing, scheduling, or call center environment.

Other:

Must be 21 years of age or older at time of application.
Be able to read, write and speak English and be able to communicate effectively with the public. Should be able to comprehend oral instructions as well written bulletins, schedules, and other necessary documents to successfully perform the essential functions of the position.
Able to write legibly.
Must complete all required training as assigned.
Be willing to comply with MATA’s Drug and Alcohol Policy.
Regular and consistent attendance is required.
Must be knowledgeable about the Memphis area and be able to learn and understand routes and schedule information.
Must be able to use general office equipment and Microsoft Office; particularly Word, Excel, Outlook, and Internet Explorer.
Excellent interpersonal, verbal, and written skills. Must be able to communicate effectively with the public and co-workers in person.
Must be able to work a flexible schedule; including nights, weekends and holidays and occasional overtime.

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MATAplus On Demand Reservationist

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