Top 37 Specialist customer service Jobs in Memphis, Tn

Customer Service Specialist-Part time
City of Germantown —Germantown, TN
- $20.03 - $22.25 an hour
- Part-time
- English
- Research
- Office
7h
Customer Service Specialist
Highline Warren —Memphis, TN
- Full-time
- Hybrid work
- Mid-level
Quick Apply
Customer Engagement Specialist
Mister Greenway Plumbing Heating & Air —Bartlett, TN
- $40,000 - $50,000 a year
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
Dental Call Center and Insurance Specialist
Brink & White —Bartlett, TN
- Full-time
- High school diploma or GED
- Organizational skills
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Specialist Customer Service
Orgill Inc —Collierville, TN
- Microsoft Excel
- Writing skills
- Research
Quick Apply
Client Support Specialist
Segue HR LLC —Memphis, TN
- Mid-level
- Associate's degree
- Communication skills
Quick Apply
Dental Call Center & Insurance Specialist
Brink & White Pediatric Dental Associates —Bartlett, TN
- Full-time
- Children
- Pediatrics
- Organizational skills
- Dental insurance
- Flexible schedule
Quick Apply
5d
Part Time ID Card Specialist; Millington, TN
Magellan Health —Millington, TN
- Part-time
- Microsoft Excel
- Mid-level
- High school diploma or GED
Customer Service Support Specialist
Jim Keras Subaru —Memphis, TN
- $15 - $17 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
5d
Customer Services Professional
Airgas —Memphis, TN
- Full-time
- High school diploma or GED
- Children
- Contracts
- Paid jury duty
- Commuter assistance
Customer Relations Specialist
Gossett Motors —Memphis, TN
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Dealership
- Health insurance
- Opportunities for advancement
Quick Apply
Senior On-Site Service Specialist
Ricoh —Memphis, TN
- Full-time
- Research
- Mid-level
- High school diploma or GED
7d
Air Logistics Customer Care Specialist
Kuehne+Nagel —Memphis, TN
- US work authorization
- 1 year
- Communication skills
- Health insurance
- 401(k)
Client Implementation Specialist
Segue HR LLC —Memphis, TN
- Microsoft Outlook
- Mid-level
- 3 years
Quick Apply
Account Specialist
Advertising Checking Bureau —Memphis, TN
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
Customer Relations Specialist
Elos Medtech —Memphis, TN
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Outlook
Collections and Customer Service Specialist (Hybrid – Brentwood, TN)
Jolly Roofing & Contracting Co., Inc. —Memphis, TN
- Full-time
- Hybrid work
- Research
- Office
- High school diploma or GED
- Health insurance
- Vision insurance
Quick Apply
Account Management Specialist
Hub Group —Memphis, TN
- Full-time
- Microsoft Outlook
- Mid-level
- Bachelor's degree
Lead Building Automation Service Specialist
Siemens —Memphis, TN
- $66,259 - $113,587 a year
- Extended hours
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
Customer Service Specialist
Sherwin-Williams —Memphis, TN
- $17.21 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
7d

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Customer Service Specialist-Part time

City of Germantown -
Germantown, TN

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Job Details

Part-time
$20.03 - $22.25 an hour
7 hours ago

Qualifications

Phone communication
Employee relationship building
Research

Full Job Description

The City of Germantown is an Equal Opportunity Employer committed to an alcohol/drug-free workplace and to providing equal opportunities regardless of race, sex, color, religion, national origin, age or disability.

ORGANIZATIONAL ACCOUNTABILITY:
City of Germantown public servants exist, first and foremost, to protect and enhance the quality of life of those we serve; every position on the Germantown team has a shared responsibility and accountability to fulfill this purpose. Through the constant alignment of individual actions, behaviors and performance with our organization’s values system, Germantown public servants demonstrate a steadfast commitment to our greater mission of Excellence. Every day. The expectation for senior leaders is to model The Germantown Way at all times for those they influence and interact with daily.

Description

GENERAL DEFINITION OF WORK:

Under general supervision, serve as first point of contact to resolve non-emergency customer issues that are received through the Customer Service Center. Receive and process customer requests for information or service that can be reported by phone, in person, or electronically. Maintain professional demeanor with customers providing all services with courtesy and patience, including gathering information, creating work orders, dispatching work to specific departments, responding to routine questions, and contacting customers to ensure that work was completed satisfactorily.

ORGANIZATIONAL ACCOUNTABILITY:

City of Germantown public servants exist, first and foremost, to protect and enhance the quality of life of those we serve; every position on the Germantown team has a shared responsibility and accountability to fulfill this purpose. Through the constant alignment of individual actions, behaviors and performance with our organization’s values system, Germantown public servants demonstrate a steadfast commitment to our greater mission of Excellence. Every day. As a mission-driven, values-centered organization, the expectation for City leaders is to model ‘The Germantown Way’ at all times for those they influence and interact with daily.

Examples of Duties

ESSENTIAL JOB FUNCTIONS:

Greet customers or assist via telephone, email or online with inquiries or problems related to city services and procedures by asking probing questions and navigating various computer applications to process requests. Answer incoming requests in a friendly manner, presenting a professional and courteous demeanor to customers and departmental representatives.
Operate computer and telecommunication equipment; enter customer information received into the customer service system; create work orders; and direct requests to the appropriate department or agency for further action.
Act as liaison between the customer and other city departments by providing information, work order processing, response and follow up support.
Conduct research using a variety of city resources to provide accurate and timely information in response to customer requests, inquiries or problems; give out information of a routine nature and refer more complex inquiries to other sources as required.
Forward service requests for city services to the correct department. Perform follow-up on action taken to ensure that all concerns are satisfactorily resolved; escalate requests if required action is past due; and update system appropriately according to status or resolution.
Generate system reports, and other documentation associated with city work order operations; maintain, forward, distribute and/or take other action as appropriate. Provide city departments with detailed reports that include information such as response time, action taken, and other data that can assist them in better deploying resources and to make the delivery of city services more efficient.
Perform various customer service duties for walk-in customers. Handle cashiering responsibilities related to receiving of payments; dispense city forms; and disseminate information regarding city events.
Maintain working knowledge of all policies regarding the activities required for all city department’s day-to-day operations. Must be familiar with all city departments’ times of operations, services performed, after hour procedures and contact persons for specific functions.
Must maintain specific knowledge of related computer software required to perform any role, function or task required for day-today operations relating to issuance of work orders and and/or information requests.

OTHER JOB FUNCTIONS:

Performs related tasks as required.

Qualifications

KNOWLEDGE, SKILLS AND ABILITIES:

Thorough knowledge of City services, policies and procedures to respond to citizen inquiries and complaints
Knowledge of customer service standards and practices used in customer service oriented environments or call centers
Skill in the use of personal computers and associated programs and applications necessary for successful job performance
Skill in entering data and navigating multiple computer applications while speaking on the telephone
Ability to demonstrate daily service interactions that are aligned with the “Excellence Every Day” service standards
Ability to use prescribed telephone etiquette and follow customer service procedures; must be courteous to citizens and employees and committed to quality performance and excellent customer service
Ability to show friendliness, courtesy, tact, cooperation, concern and politeness to others and relate well to different people from varied backgrounds and different situations sometimes under stressful conditions
Ability to maintain good interpersonal relationships with staff, co-workers, managers and citizens

Ability to speak with and before others with poise, voice control, and confidence using correct English and well-modulated voice
Ability to record and deliver information, to explain procedures, and to follow verbal and written instructions
Ability to work independently

Requirements

EDUCATION AND EXPERIENCE: High school degree and three years experience in communications, call center and/or customer service operations; or any combination of education, training, and experience providing the knowledge, skills, and abilities necessary to perform essential job functions

WORKING CONDITIONS: Work takes place in a clerical, office setting. Regularly required to talk and hear. May be required to sit for extended periods of time with headsets on while monitoring computer screen and typing information into the computer using a keyboard.

Part time employees are not eligible for a full benefits package, but may have limited wellness benefits.

Apply Now

Refine Your Search

specialist customer service jobs in memphis, tn

Customer Service Specialist-Part time

Customer Service Specialist

Customer Engagement Specialist

Dental Call Center and Insurance Specialist

Specialist Customer Service

Client Support Specialist

Dental Call Center & Insurance Specialist

Part Time ID Card Specialist; Millington, TN

Customer Service Support Specialist

Customer Services Professional

Customer Relations Specialist

Senior On-Site Service Specialist

Air Logistics Customer Care Specialist

Client Implementation Specialist

Account Specialist

Customer Relations Specialist

Collections and Customer Service Specialist (Hybrid – Brentwood, TN)

Account Management Specialist

Lead Building Automation Service Specialist

Customer Service Specialist

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