While this is a remote position, the successful candidate must reside within 50 miles of a FedEx Freight location within the continental US.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
1. Ensures technology teams are equipped with the knowledge, skills, and practical guidance needed to effectively implement, operate, and support enterprise platforms,
2. Design and maintain role-based technical enablement paths aligned to enterprise platforms, including Microsoft (Azure, M365), ServiceNow, Salesforce, and other core technologies.
3. Partner with platform owners, architects, and operations leaders to ensure enablement reflects current standards, configurations, and operational expectations.
4. Leverage vendor-provided training, certifications, and labs, and learning assets to accelerate skill development and reduce time-to-proficiency.
5. Develop and curate practical learning assets such as job aids, runbooks, onboarding guides, playbooks, and “how-we-operate” documentation.
6. Coordinate and integrate vendor-led education programs (Microsoft, ServiceNow, Salesforce) into cohesive learning journeys tailored to IT roles.
7. Ensure training is applied and outcome-driven, focusing on real operational scenarios rather than theoretical instruction.
8. Support platform rollouts, migrations, and modernization initiatives by ensuring technical readiness and adoption are embedded into delivery plans.
9. Partner with IT Operations, ITSM, SRE, and Command Center teams to align enablement with cutover, hyper care, and steady-state support models.
10. Identify adoption risks early and recommend targeted enablement interventions to reduce incidents, rework and support escalations.
11. Establish and maintain technology enablement standards for onboarding, upskilling, and platform adoption.
12. Ensure learning materials align with security, compliance, audit, operational discipline requirements.
13. Continuously refine enablement approaches using operational feedback, incident trends, and post-implementation reviews.
14. Act as a trusted advisor to IT leaders on workforce readiness, platform adoption, and enablement strategy.
15. Influence across teams and vendors without direct authority to drive consistent enablement outcomes.
16. Provide clear reporting on enablement progress, risks, and effectiveness to leadership as needed.
17. Comply with all applicable laws/regulations, as well as company policies/procedures.
18. Perform other duties as assigned.
Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
QUALIFICATIONS:
- Bachelor’s degree in computer science, Information Technology, Engineering, or a related field
- Five (5) years of experience in technology enablement, technical training, IT advisory, or a related enterprise IT role.
- Strong working knowledge of enterprise platforms, with emphasis on Microsoft (Azure/M365), ServiceNow, and Salesforce.
- Proven ability to translate platform capabilities and technical standards into practical, consumable learning assets.
- Experience supporting enterprise technology change, such as platform migrations, modernization efforts, or operating model shifts.
- Strong communication and stakeholder engagement skills, with the ability to work across technical and non-technical audiences.
- Ability to operate independently in a fast-paced, execution-focused IT environment.
- Experience working with or coordinating vendor-provided certification and training programs.
- Background in IT Operations, ITSM, Platform Engineering, or Enterprise Infrastructure.
- Familiarity with cloud, SRE, DevOps, and modern workplace technologies.
- Experience supporting large-scale organizational or technology transformations.
Preferred Skills & Knowledge:
Ability to manage multiple concurrent initiatives and priorities in a matrixed environment. Strong organizational and execution tracking skills (roadmaps, deliverables, milestones, risks)
Pay Transparency:
The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location(s). If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels. Actual pay is determined by job-related factors permitted by law and relevant to the position, such as experience, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. Eligible employees offered health, vision, dental, life, AD&D, STD and LTD insurance, employee assistance program, personal/sick paid time, 401(k) retirement savings plan, bonus potential, tuition reimbursement, adoption assistance, 2 weeks paid parental leave, paid bereavement, employee discounts, 6.67–13.34 hours vacation per month based on service time, 8 paid holidays.
Pay Range: $74,814.00 - $141,847.00 per year
Colorado Pay Ranges: Colorado Springs, Grand Junction $80,050 - $126,479; Henderson, Mead $84,538 - $133,571; Gypsum $89,777 - $141,847
Illinois Pay Ranges: Effingham, Kankakee, Lincoln, Quincy, Rockford, Aurora $80,050 - $126,479; Bolingbrook, Chicago Heights, Des Plaines, Elmhurst, Forest View, Joliet, Schaumburg, Summit-Argo, Zion $89,777 - $141,847
New York Pay Ranges: Plattsburgh, Buffalo, Watertown, North Chili, East Syracuse, Nichols $80,050 - $126,479; Bethpage, Montgomery, West Babylon $89,777 - $141,847
New Jersey Job Postings: $74,814.00 - $115,812.00 per year
This compensation range is a reasonable estimate of the current starting pay range in NJ. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay is determined by experience relative to the job, market level, specific location and other job-related factors permitted by law. Regular full & part-time employees (who complete 91 days of employment and work a minimum average of 12 hours per week) are eligible to enroll in medical, dental, and/or vision coverage, tuition reimbursement. Full/part-time employees who are age 21 are eligible for 401(k) after one month of employment.
EST FedEx Freight, Inc
FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at
[email protected]. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
