Top 390 Customer service representative Jobs in Memphis, Tn 38112

Client Support Manager
Barrett Distribution Centers —Memphis, TN
- $90,000 - $110,000 a year
- Full-time
- Mid-level
- Supervising experience
- Bachelor's degree
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Client Support Manager
Barrett Distribution Centers —Olive Branch, MS
- $90,000 - $110,000 a year
- Full-time
- Mid-level
- Supervising experience
- Bachelor's degree
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Representative-Customer Service Telephone
Baptist Memorial Health Care —Memphis, TN
- Hospital
- Computer literacy
- English
Call Center Representative
Anserfone —Memphis, TN
- From $16 an hour
- Part-time
- Computer literacy
- No experience needed
- English
Quick Apply
Customer Service Representative
Above and Beyond Plumbing & Electric —Memphis, TN
- $18 - $21 an hour
- Full-time
- Background check
- Office
- QuickBooks
- Paid holidays
- Health insurance
Quick Apply
8d
Customer Service Representative
Top Rx LLC —Bartlett, TN
- Rotating shift
- Microsoft Outlook
- Entry level
Call Center Agent
Anserfone —Memphis, TN
- From $16 an hour
- Weekends as needed
- Computer literacy
- English
- Windows
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Jim Keras Subaru —Memphis, TN
- $15 - $17 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
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Customer Service Representative III
Strategic Data Systems —Millington, TN
- $21.44 - $25.55 an hour
- Weekends as needed
- Mid-level
- Typing
- In-person
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Customer Service Representative
Mr. Rooter —Cordova, TN
- $18 - $30 an hour
- Call employer
- Office
- Driver's License
- Computer skills
- Paid training
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Customer Service Associate
Walgreens —Memphis, TN
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
Call Center Agent
Mid-South Transportation Management, Inc. —Memphis, TN
- $19.13 an hour
- Full-time
- Basic math
- High school diploma or GED
- Computer skills
2d
Contact Center Representative (Call Center)
Fedex Employee Credit Association —Memphis, TN
- Urgently hiring
- Microsoft Outlook
- Basic math
- Communication skills
- Profit sharing
- AD&D insurance
Customer Account Specialist
C.H. Robinson —Collierville, TN
- $19.95 - $31.55 an hour
- Urgently hiring
- Hybrid work
- Sales
- Office
- High school diploma or GED
- Paid parental leave
- Health savings account
7d
Customer Service Representative I
KELE INC —Memphis, TN
- Full-time
- High school diploma or GED
- 1 year
- Entry level
- Health savings account
- AD&D insurance
Pharmacy Customer Service Associate
Walgreens —Memphis, TN
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
14d
Customer Service Associate - Temporary
Walgreens —Memphis, TN
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
Customer Service Representative
U-Haul —Memphis, TN
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
Call Center Agent
Jim Keras Subaru —Memphis, TN
- $15 - $17 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Mister Greenway Plumbing Heating & Air —Bartlett, TN
- $16 - $19 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
13d

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Client Support Manager

Barrett Distribution Centers -
Memphis, TN

Quick Apply

Job Details

Full-time
$90,000 - $110,000 a year

Qualifications

Customer communication
Team leadership
Supervising experience

Full Job Description

Who We Are:
Barrett Distribution Centers is a leader in providing customized third-party logistics, omni-channel distribution, and direct-to-consumer fulfillment services for customers in a variety of industries. More than anything else, we’re a trusted consultant to our customers, working tirelessly to find solutions to their business challenges.
Here at Barrett, we’re looking for smart, hard-working top performers who are interested in joining a fantastic team within a fast-growing company. If this sounds like you and you’re looking for a new home that rewards excellent work, effort, and collaboration, Barrett is the place for you!

The Position:
The Client Support Manager, reporting to the General Manager/Sr. Operations Manager, is responsible for managing all account activity and relationships with the Client Support Team and will maintain and improve quality through the integration of activities between Barrett and clients necessary to establish a culture of service and operational excellence.
This position works Monday through Friday, from 8:00am- 5:00pm.
The compensation for this position ranges from $90K to $110K, depending on experience.

How You'll Make an Impact:

Accountable for directing and supporting all aspects of order fulfillment and day-to-day customer relationship management, including coordination of special and last-minute shipping requests and compliance with all regulatory shipping documentation requirements.
Provides leadership and oversight of Client Support Specialists; develops and communicates clear goals, expectations, and company-wide information; attracts, develops, and retains high-performing, diverse talent through mentoring and role modeling.
Ensures team efficiency through staff training, cross-training across accounts, preparation of guidance manuals, and implementation of performance metrics in partnership with the BPO team; educates staff on Barrett's business and open book financials.
Fosters a culture of continuous improvement, collaboration, and teamwork; partners with General Manager/Sr. Operations Manager to recommend service enhancements that position Barrett as a trusted advisor.
Develops and cultivates strong customer relationships by addressing all inquiries and concerns regarding work orders, invoices, shipments, and inventory with a "one call resolution" standard.
Tracks and resolves all Client Service-related NCRs, establishing root cause analysis and corrective action plans in collaboration with management; oversees timely resolution of all scorecard-related client complaints.
Ensures timely and accurate invoicing for receiving, outbound processing, month-end billing, and all special requests and services.
Obtains and maintains deep understanding of retailer compliance manuals; communicates requirements accurately and effectively to the Client Support team.
Manages client information across applicable software platforms (Synapse, Salesforce, etc.), maintaining up-to-date client contacts and activity records; provides regular reporting on productivity and service level adherence.
Performs other related duties as needed.

Qualifications:

Minimum 2 years college required. Bachelor’s degree strongly preferred. May substitute 4 years’ supervisory experience for college degree.
A minimum of 5 years of proven experience in a customer service position; minimum of 2 years’ supervisory experience required.
Ability to read, write, and communicate effectively in English (Bilingual Spanish/English skills preferred).
Proficient with all Microsoft applications; Warehouse Management Systems preferred.
Working knowledge of 3PL warehouse operations, supply chain, and transportation preferred.
Must demonstrate a high level of interpersonal and communication skills with the ability to work well under pressure and problem solve across a variety of business processes.
Able to balance competing priorities, complex situations, and tight deadlines. Strong emphasis on organizational skills and attention to detail.

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel so classified.
Barrett Distribution Centers is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity/expression, mental or physical disability, genetic information, choice of health insurance, marital status, age, veteran status or any other basis protected by law.

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Refine Your Search

customer service representative jobs in memphis, tn 38112

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