TITLE: Career Advisor
REPORTS TO: Program Manager
LOCATION: Greater Memphis Area
Career Team is looking to hire a Career Advisor who will perform professional work providing career counseling, intensive case management, and follow-up services to participants eligible for workforce programs. The Career Advisor guides jobseekers toward employment and training goals, removes barriers to success, and ensures accurate and compliant case management. Work is performed under the supervision of the Program Manager.
Your Impact on Career Team's Success:
- Provide information and case management services to community members interested in workforce services
- Complete intake and eligibility determination for assigned workforce programs
- Assess jobseekers' employment, abilities, and training needs through interviewing, testing, and other methods
- Serve as a liaison between workforce development programs and community partners and resources
- Enter data into WIT and process clients through any participant information system as required
- Guide jobseekers through the preparation of individual employment plans (IEP) based on their specific occupational goals
- Stay on top of labor market trends and best practices in career and training paths
- Counsel clients on available job opportunities, training programs, and other services
- Refer individuals to appropriate services, training programs, or job opportunities and follow up on those activities
- Conduct orientation sessions, workshops, job clubs, and other group presentations for clients
- Assist participants in removing barriers to employment and training
- Follow all policies, procedures, and regulations related to eligibility documentation
- Maintain accurate individual case files in WIT for each registered customer, assuring each file contains all required eligibility documents and meets compliance requirements
- Meet and/or exceed program benchmarks and participate in all staff-related events as required, including training, staff meetings, and individual supervision
- Complete all required reports within the data management system
- Approach each day and task with a “ZAG” mindset
- Other duties and projects as needed
This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.
To Qualify for This Role, You Must Have:
- Bachelor's degree or higher or an equivalent combination of education and experience
- Strong communication skills and knowledge about community resources
- Possess strong analytical and problem-solving skills , with the ability to make well-thought-out decisions
- Must be computer literate with MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systems
- Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive
- Ability to serve as a role model to customers and motivate them toward achieving goals
- Ability to meet and exceed set goals and objectives
- Excellent interpersonal, time management, customer service, organizational, and communication skills, both oral and written required
- Knowledgeable about the WIOA program and other workforce program requirements
- A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentiality
- Exceptional time management skills to meet deadlines and work under pressure
- A Valid Driver's License
Additional Skills/Knowledge Career Team Would Love for This Role:
- Bilingual or multilingual
- Strong multitasking abilities and a proactive approach to tasks
- Experience and knowledge of WIOA, TANF, SNAP, and other workforce development programs
- Training in Trauma Informed Care, evidence-based practice, and/or whole family services
Salary: $42,000 - $45,000/yr
About Career Team:
Founded in 1996, Career Team, LLC is a private workforce development organization.
Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors:
- Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
- Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
- Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
- Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider
As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.
Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.
California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:
Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.
The Company collects Personal Information to use or disclose as appropriate to:
(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.
