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Account Specialist Onsite

The Standard -
Memphis, TN

Apply Now

Job Details

Full-time
$66,000 - $96,250 a year

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Adoption assistance
Parental leave
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Project team coordination
Insurance claims inquiry response
Customer communication
Insurance products customer support
FMLA
Operations coordination
Spreadsheets
Client inquiry handling
Contract interpretation
Life insurance knowledge
Experience at life insurance companies
Customer engagement
Managing projects
Disability benefits management
Cross-functional collaboration
Cross-functional team management
Cross-functional communication

Full Job Description

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

This role serves as the primary liaison between the policyholder and The Standard, supporting employers and employees with group life, disability, and leave-related inquiries. You will independently manage claim processes, coordinate death claims, and assist employees with filing claims, while ensuring accurate premium administration and contract interpretation. The role partners closely with HR, Benefits, and Payroll teams to resolve customer service, claims, and coverage issues, including escalations. You’ll also provide reporting on claim activity, support Evidence of Insurability tracking, and contribute to process improvements that enhance the customer experience and support business retention.

The ability to work onsite in Memphis, TN, 5 days per week is a requirement of this role.

Key Responsibilities

Serve as the primary contact for policyholders, employers, and employees on claims and coverage inquiries
Administer life, disability, and leave claims, including coordination of death claims
Resolve escalations related to claims, billing, and contract interpretation
Partner with HR, Benefits, and Payroll teams across multiple locations
Provide reporting on claims status, outstanding items, and Evidence of Insurability

Skills and Background You’ll Need

Education: Bachelor’s degree in business or related field, or equivalent combination of education and experience

Experience: 3+ years of experience in FMLA, Short-Term Disability (STD), Long-Term Disability (LTD), and life insurance (employer, broker, or carrier)

Experience managing claims processes and resolving complex customer inquiries
Strong knowledge of benefit contract interpretation and premium administration
Demonstrated ability to manage multiple stakeholders and business units
Strong verbal communication skills with a focus on empathy and customer service
Proficiency in Microsoft Excel
Experience coordinating projects and cross-functional work
Experience supporting group life, disability, and leave programs in a corporate or insurance environment

Key Behaviors of a Successful Candidate

Customer Focus: Builds strong relationships and delivers responsive, high-quality service in sensitive situations
Adaptability: Adjusts quickly to changing priorities and business needs while maintaining performance
Sound Judgment: Analyzes complex situations and makes informed, independent decisions

Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
An annual incentive bonus plan
Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
A supportive, responsive management approach and opportunities for career growth and advancement
Paid parental leave and adoption/surrogacy assistance
An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.

Salary Range:

$66,000.00 - $96,250.00

Positions will be posted for at least 5 days from original posting date.

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.

Apply Now

Refine Your Search

claims specialist jobs in memphis tn

Account Specialist Onsite

Post Summary Operations Specialist

Property Adjuster Specialist - Field Claims

Mission Support Specialist

Specialist-Billing

Claim Specialist - Property Field Inspection

Auto Liability Specialist I

Billing Specialist

Preventative Care Engagement Specialist

Specialist-Payer Enrollment

Operations Specialist

Customer Engagement Specialist

Logistics Specialist

Senior Patient Access Specialist

EXOGEN Order Specialist

Insurance Billing Specialist

Medical Insurance Verification Specialist

Revenue Cycle Specialist

Revenue Cycle Specialist

Customer Services Professional

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