Top 221 Contract Jobs in Memphis Tn

Manager, Vendor Operations
Brother International Corporation —Bartlett, TN
- $85,000 - $125,000 a year
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook
Contract Specialist - Full-Time - Germantown, TN
West Cancer Center —Memphis, TN
- Full-time
- Basic math
- Mid-level
- Office
Quick Apply
Contract Reviewer
Barnhart Crane & Rigging —Memphis, TN
- Full-time
- Microsoft Word
- Mid-level
- 3 years
Quick Apply
Senior Employee Relations Advisor
St. Jude Children's Research Hospital —Memphis, TN
- $70,720 - $126,880 a year
- Full-time
- Google Workspace
- Microsoft Outlook
- Research
- Opportunities for advancement
Sr Resource Manager - Creative & Content
St. Jude Children's Research Hospital —Memphis, TN
- Full-time
- Hybrid work
- Office
- 3 years
- Presentation skills
- Paid parental leave
- Health insurance
12d
Services Associate, Contracts and Procurement Services (Subcontracts)
Deloitte —Memphis, TN
- $57,200 - $105,300 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Continuous improvement
Software Quality Analyst (contract)
Hilton —Memphis, TN
- Contract
- Hybrid work
- Computer Science
- Office
- SQL
The Specialist Lead, Records & Contracts
Deloitte —Memphis, TN
- $72,900 - $134,000 a year
- Full-time
- Writing skills
- Research
- 3 years
Aircraft Repair Tech Specialist
FedEx —Memphis, TN
- $6,511.62 - $10,744.16 a month
- Full-time
- 5 years
- Bachelor's degree
- Contracts
6d
Military Service - U.S. Space Force, Electrical Engineer
Military Service - U.S. Space Force —West Memphis, AR
- From $60,000 a year
- Full-time
- Engineering
- Mid-level
- Master's degree
- Health insurance
- 401(k)
Military Service - U.S. Space Force, Human Factors Engineer
Military Service - U.S. Space Force —West Memphis, AR
- From $60,000 a year
- Full-time
- Engineering
- Mid-level
- Master's degree
- Health insurance
- 401(k)
Business Development Manager
Advantage Parts Solutions —Memphis, TN
- $72,000 - $120,000 a year
- Full-time
- Microsoft Excel
- Dealership
- Mid-level
- Paid training
- Health savings account
Quick Apply
5d
Real Estate Agent Realtor.com® VIP Leads + Full Support
Poe Group —Memphis, TN
- $48,000 - $196,000 a year
- Customer service
- Mid-level
- Real Estate License
- Flexible schedule
5d
Commercial Roofing Project Manager
Hi-Peak Staffing —Memphis, TN
- $80,000 - $90,000 a year
- Full-time
- Spanish
- Clean driving record
- Construction site
- Health savings account
- Disability insurance
Quick Apply
5d
Licensed Real Estate Agent | Exclusive Realtor.com® VIP Leads
Poe Group —Memphis, TN
- $48,000 - $196,000 a year
- Customer service
- Mid-level
- Real Estate License
- Flexible schedule
5d
Zillow Premier Agent | Exclusive Buyer Leads + Full Support
Poe Group —Memphis, TN
- Real Estate License
- Contracts
- Communication skills
- Flexible schedule
Physician Family Practice
CompHealth —Tennessee
- $240,000 - $270,000 a year
- Monday to Friday
- Mid-level
- Outpatient experience
- Clinic
- Relocation assistance
- Loan forgiveness
Physician Anesthesiology
CompHealth —Tennessee
- $2,500 - $5,000 a week
- Part-time
- Hospital
- Mid-level
6d
Property Adjuster - Field Estimating - Memphis, TN
Allstate —Memphis, TN
- $56,000 - $98,450 a year
- Remote
- Background check
- Mid-level
- Driver's License
- Tuition reimbursement
- Benefits from day one
Hotel Group Sales Manager
The Guest House at Graceland —Memphis, TN
- $60,000 - $70,000 a year
- Overtime
- Background check
- Ability to walk for extended periods
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for contract in memphis tn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

contract jobs near memphis tn

Manager, Vendor Operations

Brother International Corporation -
Bartlett, TN

Apply Now

Job Details

$85,000 - $125,000 a year

Qualifications

Vendor relationship building
Spanish
Employee relationship building
Project delivery management
Managing projects
Call center management

Full Job Description

Role Overview:

The Manager, Vendor Operations (Bilingual Spanish) oversees, leads and manages the relationship and operations of the 3rd-party Contact Center / BPO. This position works with internal stakeholders and vendor to build creative solutions for providing superior customer experience while ensuring value for money is obtained and vendors meet KPIs, Service Level Agreements (SLAs) and other business expectations. This role own end-to-end governance, performance, and accountability of outsourced contact center partners to ensure contractual compliance, operational excellence, customer experience outcomes, and cost efficiency—while serving as the primary liaison between internal stakeholders and leadership.

Duties & Responsibilities:

Vendor/BPO Managemen

- Manage quality of deliverables, holding vendor accountable for overall performance execution
- Own KPIs, SLAs, and scorecards (Service Level, AHT, QA, CSAT, FCR, Escalations)
- Perform reviews with vendors weekly, monthly, quarterly, detailing SLA performance, risks and opportunities
- Travel as needed to vendor locations (up to 50%)
- Identify trends, root causes, and performance risks
- Monitor and drive improvement and corrective actions for SLAs in accordance with agreements or any other documents for third-party suppliers
- Report monthly on vendor performance to Leadership and the Senior Leadership
- Evaluate vendor contracts annually
- Ensure updating of SLAs when required and that value is obtained for the respective supplier. Includes contract changes, amendments, extensions, review, renewal and termination
- Escalation owner for vendor related risks and disputes

Team & Cross-functional Leadership

- Lead a team of professionals to deliver complex client engagements which help identify, design, and implement creative customer experience solutions for the company
- Develop team members to deliver their best, every day, through building trust, engaging talent and managing through complexity
- Analyze data with internal stakeholders and vendors to drive changes, improving operational processes, identify opportunities to increase efficiency to reduce costs
- Recommend policy and process enhancements to provide increased productivity, higher customer/employee satisfaction and controlled costs
- Build and maintain strong relationships with stakeholders to properly manage expectations on performance, business requirements and overall service delivery
- Serve as primary point of contact for vendor leadership
- Facilitate executive business reviews (QBRs)
- Drive alignment across Training, Quality, Ops, IT, Content, and Cross Functional teams

Contract Management

- Ensure compliance with contract terms and SOWs
- Perform volume validations, analysis, and coordinate approval of invoices
- Ensure that all supporting services are scoped and documented and that interfaces and dependencies between suppliers, supporting services and supplier processes are documented and agreed
- Coordinate with Operations Team and vendor partners to maximize efficiency and occupancy while meeting service objectives (customer satisfaction, performance and budgetary)
- Develop BPO statements of work and negotiate contracts
- Support re-negotiations, penalties, and incentive governance
- Management of contractual dispute resolution including but not limited to closed loop corrective action programs

Project Management

- Develop and implement process redesigns transitioning from current state to future-state
- Lead and participate in internal and vendor projects to ensure objectives are met, deliverables completed, and success measured
- Support pilots and transformation initiatives

Experience & Qualifications:

Education:

- Bachelor's Degree (or equivalent experience) in Business or related field

Experience:

- 8+ years of experience spanning the following areas:
  - Experience working in a Contact Center Environment;
  - Experience working with internal stakeholders and vendors to build solutions;
  - Experience with influencing other teams/groups to gain critical support;
  - Strong time and project management experience

Languages:

- Spanish

Software/Technical Skills

- Advanced Knowledge of Contact Center Learning and Development and/or Quality Assurance training methods
- Intermediate Knowledge of Incident Manager Software (ex :Oracle Service Cloud, Salesforce)
- Intermediate Knowledge of Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)
- Intermediate Knowledge of Customer Service Telephony Software (ex: Five9)
- Intermediate Knowledge of Learning Management Systems
- Intermediate Knowledge of the Contact Center Service industry and best practice methodologies - Preferred

Other Skills/Knowledge/Abilities

- Strong written/verbal communication and good presentation skills (for both internal and external audience)
- Strong interpersonal skills with a positive attitude
- Strong problem solving & troubleshooting skills and the ability to exercise sound judgement in decision-making
- Ability to orchestrate efforts from internal and outsourced teams to conduct and engage in meaningful conversations during weekly, monthly and quarterly
- business reviews
- Ability to lead, coach, and develop team members
- Ability to manage and prioritize multiple projects while driving business outcomes

Additional Details for This Role:

This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by your manager. #LI-Hybrid

Base Salary

- The targeted base salary range for this position if based in TN will be $85,000 - $105,000 per year.
- The targeted base salary range for this position if based in NJ will be $100,000 - $125,000 per year.
- Base salary is determined by the education, experience, knowledge, skills, and abilities of the successful candidate, as well as factors such as internal equity, cost of labor in the hiring location, and alignment with market data.

Additional Compensation

- This position is eligible for a 15% bonus at 100% of target, with the opportunity to achieve above 100% dependent on company performance and in alignment with company bonus plans.
- Bonus awards are discretionary and contingent upon individual performance as well as Brother achieving its corporate objectives, in accordance with the applicable bonus plan in effect.

All successful candidates will be expected to possess the Spanish-speaking requirement.

Apply Now

Refine Your Search

contract jobs in memphis tn

Manager, Vendor Operations

Contract Specialist - Full-Time - Germantown, TN

Contract Reviewer

Senior Employee Relations Advisor

Sr Resource Manager - Creative & Content

Services Associate, Contracts and Procurement Services (Subcontracts)

Software Quality Analyst (contract)

The Specialist Lead, Records & Contracts

Aircraft Repair Tech Specialist

Military Service - U.S. Space Force, Electrical Engineer

Military Service - U.S. Space Force, Human Factors Engineer

Business Development Manager

Real Estate Agent Realtor.com® VIP Leads + Full Support

Commercial Roofing Project Manager

Licensed Real Estate Agent | Exclusive Realtor.com® VIP Leads

Zillow Premier Agent | Exclusive Buyer Leads + Full Support

Physician Family Practice

Physician Anesthesiology

Property Adjuster - Field Estimating - Memphis, TN

Hotel Group Sales Manager

I want to receive the latest job alert for contract in memphis tn

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected