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Operations Dir - Chick-fil-A

HMSHost by Avolta -
Memphis, TN

Apply Now

Job Details

$80,257 - $100,321 a year
14 days ago

Benefits

Commuter assistance
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance
Referral program

Qualifications

Staff supervision
Sales
Team leadership
Program development
Coaching
Operations coordination planning
Team development
Professional development support
Continuous improvement
Hospitality industry experience
Team training
Leading team collaboration initiatives
Managing kitchen staff
Business planning
Customer satisfaction improvement
Restaurant cost management
Operations planning
Team building

Full Job Description

$80,257 to $100,321 per year

With a career at HMSHost, you really benefit! We Offer

Health, dental and vision insurance
Generous paid time off (vacation, flex or sick)
Holiday pay
Meal and Transportation Benefits
- 401(k) retirement plan with company match
- Company paid life insurance
- Tuition reimbursement
Employee assistance program
Training and exciting career growth opportunities
Referral program – refer a friend and earn a bonus

Benefits may vary by position so ask your recruiter for details.

Essential Functions:

Leads all operational aspects of the restaurant; helps execute the company vision and purpose, as well as uphold the established core values
Facilitates the development and implementation of the annual budget, financial forecasts and other business goals, and leads unit management to ensure budgeted sales and profit goals are achieved
Maintains that high food safety standards are maintained by training and operational adoption; ensures that food is prepped, held, and served according to of all Chick-fil-A, federal, state, and local sanitary, safety, and health standards
Builds, trains, and coaches high-performing team; partners with Talent Acquisition to appropriately staff the restaurant to meet business needs
Engages with Operations Controller and regional leadership on financial decisions and enacting needed controls; makes purchasing decisions for repairs, maintenance, and supplies
Continuously monitors labor and food cost; adjusts scheduling and purchasing as necessary
Ensures each guest has a positive experience and monitors CEM score
Develops and communicates ongoing proprietary culinary standards, objectives, and goals consistently to optimize quality and financial results
Acts as point of contact, liaison, and subject matter expert for all proprietary brand culinary related questions

Reporting Relationship: The Operations Director reports to the Senior Director Operations.

Minimum Qualifications, Knowledge, Skills, and Work Environment:

Education and Experience: The combination of education and professional experience must exceed 8 years:
- In a leadership role: Requires 3 years of experience leading a team of F&B Operations professionals engaged in developing and executing Operations programs
- In a technical role: Requires 8 years of experience engaged in developing and delivering Operations programs
  - A bachelor’s degree in a program related to the functional area can count for 3 of the eight-year requirement
  - An MBA or a master’s level degree in a program related to the functional area can count for an additional 2 years of the eight-year requirement
- In the industry: 3-5 years of F&B Operations experience
Specialized Skillset/Competencies/Traits
- Requires a demonstrated ability to effectively grow sales and operating profit, while continuously improving customer, team member, and landlord satisfaction
- Business acumen and also has the mindset required to understand the long-term implications of Operations planning and to advance the organizations goals
- Demonstrated history of understanding the needs of the business, stakeholders, the employee population and individual circumstances
- Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals
Location: This position is located at the Memphis International Airport.

Disclaimer:

All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.

Dufry, Hudson, and HMSHost are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).

About HMSHost

We are a global hospitality company with a passion for service! HMSHost offers the size, resources, training, and advancement opportunities you need to reach your most important career goals.

We believe in a culture of engagement. We strive to practice behaviors that set all associates up for success. We foster a culture of appreciation, caring and inclusion. We also believe in being the best version of yourself that you can be. We support this with competitive wages, robust benefits and recognition for a job well done.

HMSHost managers are coaches, guiding their teams to achieve great results while having fun and making a difference every day. Our managers show their passion for service and hospitality, are open to different ideas and perspectives, can adjust to the pace of our business, and serve the needs of our associates, guests, brands and other stakeholders.

We value manager-coaches who are reliable, can be counted on to do the right thing and focus on the simplicity of our mission – ensuring everyone feels great at work, and that our travelers are feeling great on the move.

At HMSHost, we know our success is based on great people, strong teams, and a fun environment. If you have positive energy, a passion for serving others, enjoy a fast-paced environment, are a team player, like to learn and grow and have fun at work – !

Apply Now

Refine Your Search

culinary supervisor jobs in memphis tn

Operations Dir - Chick-fil-A

Sous Chef

Cook

Executive Chef

Chick-Fil-A Operations Director - Memphis International Airport

GRILL COOK (FULL TIME)

Sous Chef - (Full-Time)

Executive Sous Chef - Golf & Special Events

GRILL COOK (PART TIME)

SOUS CHEF (FULL TIME)

COOK (FULL TIME)

COOK (FULL TIME)

COOK (FULL TIME AND PART TIME)

Cook

GRILL COOK (FULL TIME)

COOK (FULL TIME AND PART TIME)

Cooks - Memphis Sports & Event Center

Shift Leader - Day Shift

Buffet Cook 1, Southland Casino

Shift Leader - Restaurant Experience Required

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