Top 37 Customer care manager Jobs in Memphis Tn

Client Support Manager
Barrett Distribution Centers —Olive Branch, MS
- $90,000 - $110,000 a year
- Full-time
- Mid-level
- Supervising experience
- Bachelor's degree
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Senior Customer Success Manager (Remote - TN)
Nodes & Links —Memphis, TN
- $140,000 - $155,000 a year
- Full-time
- Remote
- 5 years
- Construction experience
- Senior level
- Health insurance
- 401(k)
Client Service Representative I - Memphis / Nashville/ Knoxville
Trane Technologies —Memphis, TN
- $52,376.66 - $76,194.99 a year
- Extended hours
- Clean driving record
- Pass drug screening
- High school diploma or GED
- Paid holidays
- Health insurance
Commercial Lines Client Service Manager
Higginbotham —Memphis, TN
- Remote
- Microsoft Outlook
- Writing skills
- Mid-level
- Wellness program
- Paid holidays
Client Services Liaison
Friends For All —Memphis, TN
- $18.00 - $19.72 an hour
- Urgently hiring
- Hybrid work
- Spanish
- Microsoft Outlook
- Writing skills
- AD&D insurance
- Paid holidays
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Sr. Sales Manager- Customer Success
Super Micro Computer —Memphis, TN
- $115,000 - $140,000 a year
- Office
- 8 years
- Bachelor's degree
Customer Relationship Manager
DEX Imaging —Bartlett, TN
- Full-time
- Word processing
- Mid-level
- Office
Quick Apply
11d
Client Services Project Manager
Meridian Bioscience, Inc. —Memphis, TN
- Full-time
- 3 years
- Senior level
- Business
6d
Global Tax Technology Customer Success and Strategy Leader, Senior Manager
Deloitte —Memphis, TN
- 5 years
- Research
- Travel
Global Client Program PMO and Operations Lead
Deloitte —Memphis, TN
- Office
- Master's degree
- 8 years
Director-Desktop & Client Services
Baptist Memorial Health Care —Memphis, TN
- Computer science
- Computer Science
- System design
New Vehicle Sales Associate (Client Advisor)
Synergy Automotive —Memphis, TN
- Background check
- Clean driving record
- Dealership
- Health insurance
- Dental insurance
Quick Apply
12d
Commercial Client Specialist III
Simmons Bank —Memphis, TN
- Full-time
- Computer literacy
- Mid-level
- Office
Quick Apply
6d
SLED Client Executive - IT Solutions
Xerox —Memphis, TN
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Director of Employee Benefits Operations & Client Strategy
Correll Insurance Group —Cordova, TN
- Urgently hiring
- 7 years
- HIPAA
- Office
- Health savings account
- Health insurance
Quick Apply
12d
FHNF CLIENT SERVICES ANALYST
First Horizon Bank —Memphis, TN
- On call
- Computer Science
- Mid-level
- Windows
- Wellness program
- Health savings account
Remote Sales & Client Relationship Manager
Rising Tide Accounting —United States
- $67,361.68 - $150,000.00 a year
- Full-time
- Remote
- Sales
- Mid-level
- Communication skills
- Work from home
- Flexible schedule
Quick Apply
21h

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Senior Customer Success Manager (Remote - TN)
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Client Support Manager

Barrett Distribution Centers -
Olive Branch, MS

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Job Details

Full-time
$90,000 - $110,000 a year

Qualifications

Customer communication
Team leadership
Supervising experience

Full Job Description

Who We Are:
Barrett Distribution Centers is a leader in providing customized third-party logistics, omni-channel distribution, and direct-to-consumer fulfillment services for customers in a variety of industries. More than anything else, we’re a trusted consultant to our customers, working tirelessly to find solutions to their business challenges.

Here at Barrett, we’re looking for smart, hard-working top performers who are interested in joining a fantastic team within a fast-growing company. If this sounds like you and you’re looking for a new home that rewards excellent work, effort, and collaboration, Barrett is the place for you!

The Position:
The Client Support Manager, reporting to the General Manager/Sr. Operations Manager, is responsible for managing all account activity and relationships with the Client Support Team and will maintain and improve quality through the integration of activities between Barrett and clients necessary to establish a culture of service and operational excellence.
This position works Monday through Friday, from 8am-5pm.
The compensation range for this position is $90K-$110K, depending on experience.

How You'll Make an Impact:

Accountable for directing and supporting all aspects of order fulfillment and day-to-day customer relationship management, including coordination of special and last-minute shipping requests and compliance with all regulatory shipping documentation requirements.
Provides leadership and oversight of Client Support Specialists; develops and communicates clear goals, expectations, and company-wide information; attracts, develops, and retains high-performing, diverse talent through mentoring and role modeling.
Ensures team efficiency through staff training, cross-training across accounts, preparation of guidance manuals, and implementation of performance metrics in partnership with the BPO team; educates staff on Barrett's business and open book financials.
Fosters a culture of continuous improvement, collaboration, and teamwork; partners with General Manager/Sr. Operations Manager to recommend service enhancements that position Barrett as a trusted advisor.
Develops and cultivates strong customer relationships by addressing all inquiries and concerns regarding work orders, invoices, shipments, and inventory with a "one call resolution" standard.
Tracks and resolves all Client Service-related NCRs, establishing root cause analysis and corrective action plans in collaboration with management; oversees timely resolution of all scorecard-related client complaints.
Ensures timely and accurate invoicing for receiving, outbound processing, month-end billing, and all special requests and services.
Obtains and maintains deep understanding of retailer compliance manuals; communicates requirements accurately and effectively to the Client Support team.
Manages client information across applicable software platforms (Synapse, Salesforce, etc.), maintaining up-to-date client contacts and activity records; provides regular reporting on productivity and service level adherence.
Performs other related duties as needed.

Qualifications:

Minimum 2 years college required. Bachelor’s degree strongly preferred. May substitute 4 years’ supervisory experience for college degree.
A minimum of 5 years of proven experience in a customer service position; minimum of 2 years’ supervisory experience required.
Ability to read, write, and communicate effectively in English (Bilingual Spanish/English skills preferred).
Proficient with all Microsoft applications; Warehouse Management Systems preferred.
Working knowledge of 3PL warehouse operations, supply chain, and transportation preferred.
Must demonstrate a high level of interpersonal and communication skills with the ability to work well under pressure and problem solve across a variety of business processes.
Able to balance competing priorities, complex situations, and tight deadlines. Strong emphasis on organizational skills and attention to detail.

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel so classified.
Barrett Distribution Centers, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity/expression, mental or physical disability, genetic information, choice of health insurance, marital status, age, veteran status or any other basis protected by law.

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Refine Your Search

customer care manager jobs in memphis tn

Client Support Manager

Senior Customer Success Manager (Remote - TN)

Client Service Representative I - Memphis / Nashville/ Knoxville

Commercial Lines Client Service Manager

Client Services Liaison

Sr. Sales Manager- Customer Success

Customer Relationship Manager

Client Services Project Manager

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

Global Client Program PMO and Operations Lead

Director-Desktop & Client Services

New Vehicle Sales Associate (Client Advisor)

Commercial Client Specialist III

SLED Client Executive - IT Solutions

Director of Employee Benefits Operations & Client Strategy

FHNF CLIENT SERVICES ANALYST

Remote Sales & Client Relationship Manager

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