Top 28 Customer service manager Jobs in Memphis Tn

Client Support Manager
Barrett Distribution Centers —Olive Branch, MS
- $90,000 - $110,000 a year
- Full-time
- Mid-level
- Supervising experience
- Bachelor's degree
Quick Apply
Supervisor Customer Service
Sotera Health —Memphis, TN
- Full-time
- Management
- Writing skills
- Mid-level
- Paid parental leave
- Paid holidays
Customer Service Supervisor
PetSuites —Olive Branch, MS
- Weekends as needed
- Mid-level
- Supervising experience
- Conflict management
- Paid training
- Disability insurance
Quick Apply
Operations Supervisor- Commercial Insurance (Remote)
Insurance Office of America, Inc. —Memphis, TN
- $105,000 - $125,000 a year
- Full-time
- Microsoft Outlook
- Sales
- 5 years
- Paid holidays
- Health insurance
Quick Apply
Manager, Vendor Operations
Brother International Corporation —Bartlett, TN
- $85,000 - $125,000 a year
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook
Senior Manager, Technical Support - Tru-D
PDI —Memphis, TN
- $105,000 - $115,000 a year
- Remote
- 3 years
- Bachelor's degree
- Travel
- Profit sharing
- Paid parental leave
Quick Apply
6d
Client Services Manager
CLARION SECURITY LLC —Memphis, TN
- $64,000 a year
- Weekends as needed
- Google Workspace
- Ability to walk for extended periods
- 5 years
- Health insurance
- Dental insurance
22h
Customer Service Manager (Route Management) Memphis, TN
Canteen —Memphis, TN
- $60,000 - $65,000 a year
- Full-time
- Background check
- Clean driving record
- Merchandising
- Commuter assistance
- Paid parental leave
Quick Apply
Customer Experience Manager
Five Below Inc —Memphis, TN
- From $14 an hour
- Full-time
- Mid-level
- Leadership
- 2 years
Quick Apply
6d
Commercial Lines Client Service Manager
Higginbotham —Memphis, TN
- Remote
- Microsoft Outlook
- Writing skills
- Mid-level
- Wellness program
- Paid holidays
Lead Account Manager, Client Services
RXO, Inc. —Memphis, TN
- $50,000 - $60,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Military
- Paid jury duty
- Health savings account
Branch Operations Supervisor - Commercial Insurance
Insurance Office of America, Inc. —Memphis, TN
- $60,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Mgr-Cust Exper Tech Support
FedEx Freight —Memphis, TN
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
13d
Supervisor
Advertising Checking Bureau —Memphis, TN
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Lead - Part-Time
Burlington Stores —Memphis, TN
- $13.50 an hour
- Part-time
- Ability to walk for extended periods
- Mid-level
- In-person
- Paid holidays
- Health insurance
Customer Service Lead - Part-Time
Burlington —Memphis, TN
- $13.50 an hour
- Part-time
- Ability to walk for extended periods
- Mid-level
- In-person
- Paid holidays
- Health insurance
Team Lead
Advertising Checking Bureau —Memphis, TN
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Customer Experience Supervisor I - Wolfchase Galleria
JCPenney —Memphis, TN
- $20 - $25 an hour
- Mid-level
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
Director of Professional Services
TNB Professional Services Inc —Memphis, TN
- $48,854.35 - $58,835.35 a year
- Full-time
- Sales
- Analysis skills
- Mentoring
- 401(k)
- Tuition reimbursement
Quick Apply
1d
Lead Customer Service Advisor
The Pep Boys Manny Moe & Jack LLC —Memphis, TN
- $11 - $18 an hour
- Weekends as needed
- Sales
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
1d

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Client Support Manager

Barrett Distribution Centers -
Olive Branch, MS

Quick Apply

Job Details

Full-time
$90,000 - $110,000 a year

Qualifications

Customer communication
Team leadership
Supervising experience

Full Job Description

Who We Are:
Barrett Distribution Centers is a leader in providing customized third-party logistics, omni-channel distribution, and direct-to-consumer fulfillment services for customers in a variety of industries. More than anything else, we’re a trusted consultant to our customers, working tirelessly to find solutions to their business challenges.

Here at Barrett, we’re looking for smart, hard-working top performers who are interested in joining a fantastic team within a fast-growing company. If this sounds like you and you’re looking for a new home that rewards excellent work, effort, and collaboration, Barrett is the place for you!

The Position:
The Client Support Manager, reporting to the General Manager/Sr. Operations Manager, is responsible for managing all account activity and relationships with the Client Support Team and will maintain and improve quality through the integration of activities between Barrett and clients necessary to establish a culture of service and operational excellence.
This position works Monday through Friday, from 8am-5pm.
The compensation range for this position is $90K-$110K, depending on experience.

How You'll Make an Impact:

Accountable for directing and supporting all aspects of order fulfillment and day-to-day customer relationship management, including coordination of special and last-minute shipping requests and compliance with all regulatory shipping documentation requirements.
Provides leadership and oversight of Client Support Specialists; develops and communicates clear goals, expectations, and company-wide information; attracts, develops, and retains high-performing, diverse talent through mentoring and role modeling.
Ensures team efficiency through staff training, cross-training across accounts, preparation of guidance manuals, and implementation of performance metrics in partnership with the BPO team; educates staff on Barrett's business and open book financials.
Fosters a culture of continuous improvement, collaboration, and teamwork; partners with General Manager/Sr. Operations Manager to recommend service enhancements that position Barrett as a trusted advisor.
Develops and cultivates strong customer relationships by addressing all inquiries and concerns regarding work orders, invoices, shipments, and inventory with a "one call resolution" standard.
Tracks and resolves all Client Service-related NCRs, establishing root cause analysis and corrective action plans in collaboration with management; oversees timely resolution of all scorecard-related client complaints.
Ensures timely and accurate invoicing for receiving, outbound processing, month-end billing, and all special requests and services.
Obtains and maintains deep understanding of retailer compliance manuals; communicates requirements accurately and effectively to the Client Support team.
Manages client information across applicable software platforms (Synapse, Salesforce, etc.), maintaining up-to-date client contacts and activity records; provides regular reporting on productivity and service level adherence.
Performs other related duties as needed.

Qualifications:

Minimum 2 years college required. Bachelor’s degree strongly preferred. May substitute 4 years’ supervisory experience for college degree.
A minimum of 5 years of proven experience in a customer service position; minimum of 2 years’ supervisory experience required.
Ability to read, write, and communicate effectively in English (Bilingual Spanish/English skills preferred).
Proficient with all Microsoft applications; Warehouse Management Systems preferred.
Working knowledge of 3PL warehouse operations, supply chain, and transportation preferred.
Must demonstrate a high level of interpersonal and communication skills with the ability to work well under pressure and problem solve across a variety of business processes.
Able to balance competing priorities, complex situations, and tight deadlines. Strong emphasis on organizational skills and attention to detail.

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel so classified.
Barrett Distribution Centers, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity/expression, mental or physical disability, genetic information, choice of health insurance, marital status, age, veteran status or any other basis protected by law.

Quick Apply

Refine Your Search

customer service manager jobs in memphis tn

Client Support Manager

Supervisor Customer Service

Customer Service Supervisor

Operations Supervisor- Commercial Insurance (Remote)

Manager, Vendor Operations

Senior Manager, Technical Support - Tru-D

Client Services Manager

Customer Service Manager (Route Management) Memphis, TN

Customer Experience Manager

Commercial Lines Client Service Manager

Lead Account Manager, Client Services

Branch Operations Supervisor - Commercial Insurance

Mgr-Cust Exper Tech Support

Supervisor

Customer Service Lead - Part-Time

Customer Service Lead - Part-Time

Team Lead

Customer Experience Supervisor I - Wolfchase Galleria

Director of Professional Services

Lead Customer Service Advisor

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