Top 11 Direct support manager Jobs in Memphis Tn

Client Support Manager
Barrett Distribution Centers —Olive Branch, MS
- $90,000 - $110,000 a year
- Full-time
- Mid-level
- Supervising experience
- Bachelor's degree
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Site Operations Manager - ID/IDD House Manager
Open Arms Care Corporation —Memphis, TN
- Overtime
- Mid-level
- Residential
- 3 years
- Paid training
- Paid holidays
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Account Manager Associate - Commercial Lines
HUB International —Memphis, TN
- Full-time
- English
- Office
- High school diploma or GED
- Wellness program
- Paid parental leave
Route Service Manager - UniFirst
UniFirst —Memphis, TN
- No weekends
- Computer literacy
- Mid-level
- Microsoft Office
- Profit sharing
- Health insurance
ProCall Supervisor
NAPA —Memphis, TN
- Full-time
- Travel
- Recruiting
- Computer skills
- Opportunities for advancement
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8d
Executive Liaison and Board Relations Manager
Memphis Goodwill —Memphis, TN
- Weekends as needed
- Spanish
- Google Workspace
- 5 years
1d
CLINICAL MANAGER IDD
SRVS - 8BV —Memphis, TN
- $56,000 a year
- Full-time
- Management
- Addiction Medicine
- HIPAA
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Youth Service Residential Manager
Support Solutions —Memphis, TN
- From $18.50 an hour
- Full-time
- CPR Certification
- Clean driving record
- Heavy lifting
- Referral program
Quick Apply
Psychology Program Manager-BHIP
US Veterans Health Administration —Memphis, TN
- $145,643 - $189,342 a year
- Online Application
- Background check
- Doctoral degree
- Pass drug screening
- Paid parental leave
- Paid holidays

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Customer Service Supervisor
DHL —Canal Winchester, OH
Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans.
$60,000 - $90,000 a year
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Program Manager Supported Living DODD
Cap City Supported Living —Columbus, OH
The primary responsibility of this position will provide leadership and support the Home Coordinators and the Direct Support Professionals to ensure policies…
$40,000 - $50,000 a year
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Client Support Manager

Barrett Distribution Centers -
Olive Branch, MS

Quick Apply

Job Details

Full-time
$90,000 - $110,000 a year

Qualifications

Customer communication
Team leadership
Supervising experience

Full Job Description

Who We Are:
Barrett Distribution Centers is a leader in providing customized third-party logistics, omni-channel distribution, and direct-to-consumer fulfillment services for customers in a variety of industries. More than anything else, we’re a trusted consultant to our customers, working tirelessly to find solutions to their business challenges.

Here at Barrett, we’re looking for smart, hard-working top performers who are interested in joining a fantastic team within a fast-growing company. If this sounds like you and you’re looking for a new home that rewards excellent work, effort, and collaboration, Barrett is the place for you!

The Position:
The Client Support Manager, reporting to the General Manager/Sr. Operations Manager, is responsible for managing all account activity and relationships with the Client Support Team and will maintain and improve quality through the integration of activities between Barrett and clients necessary to establish a culture of service and operational excellence.
This position works Monday through Friday, from 8am-5pm.
The compensation range for this position is $90K-$110K, depending on experience.

How You'll Make an Impact:

Accountable for directing and supporting all aspects of order fulfillment and day-to-day customer relationship management, including coordination of special and last-minute shipping requests and compliance with all regulatory shipping documentation requirements.
Provides leadership and oversight of Client Support Specialists; develops and communicates clear goals, expectations, and company-wide information; attracts, develops, and retains high-performing, diverse talent through mentoring and role modeling.
Ensures team efficiency through staff training, cross-training across accounts, preparation of guidance manuals, and implementation of performance metrics in partnership with the BPO team; educates staff on Barrett's business and open book financials.
Fosters a culture of continuous improvement, collaboration, and teamwork; partners with General Manager/Sr. Operations Manager to recommend service enhancements that position Barrett as a trusted advisor.
Develops and cultivates strong customer relationships by addressing all inquiries and concerns regarding work orders, invoices, shipments, and inventory with a "one call resolution" standard.
Tracks and resolves all Client Service-related NCRs, establishing root cause analysis and corrective action plans in collaboration with management; oversees timely resolution of all scorecard-related client complaints.
Ensures timely and accurate invoicing for receiving, outbound processing, month-end billing, and all special requests and services.
Obtains and maintains deep understanding of retailer compliance manuals; communicates requirements accurately and effectively to the Client Support team.
Manages client information across applicable software platforms (Synapse, Salesforce, etc.), maintaining up-to-date client contacts and activity records; provides regular reporting on productivity and service level adherence.
Performs other related duties as needed.

Qualifications:

Minimum 2 years college required. Bachelor’s degree strongly preferred. May substitute 4 years’ supervisory experience for college degree.
A minimum of 5 years of proven experience in a customer service position; minimum of 2 years’ supervisory experience required.
Ability to read, write, and communicate effectively in English (Bilingual Spanish/English skills preferred).
Proficient with all Microsoft applications; Warehouse Management Systems preferred.
Working knowledge of 3PL warehouse operations, supply chain, and transportation preferred.
Must demonstrate a high level of interpersonal and communication skills with the ability to work well under pressure and problem solve across a variety of business processes.
Able to balance competing priorities, complex situations, and tight deadlines. Strong emphasis on organizational skills and attention to detail.

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel so classified.
Barrett Distribution Centers, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity/expression, mental or physical disability, genetic information, choice of health insurance, marital status, age, veteran status or any other basis protected by law.

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Refine Your Search

direct support manager jobs in memphis tn

Client Support Manager

Site Operations Manager - ID/IDD House Manager

Account Manager Associate - Commercial Lines

Route Service Manager - UniFirst

ProCall Supervisor

Executive Liaison and Board Relations Manager

CLINICAL MANAGER IDD

Youth Service Residential Manager

Psychology Program Manager-BHIP

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