Top 2 Senior technical support Jobs in Memphis Tn

SR. TECHNICAL SUPPORT SPECIALIST
PMC Group —Memphis, TN
- Full-time
- Computer science
- Computer Science
- 5 years
Sr Training Specialist
bioventus —Memphis, TN
- Full-time
- 5 years
- Senior level
- Business

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SR. TECHNICAL SUPPORT SPECIALIST

PMC Group -
Memphis, TN

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Job Details

Full-time

Qualifications

Vendor relationship building

Full Job Description

Full Time (Salary)
Memphis, Tennessee

The role is to ensure the stable operation of the in-house computer systems including installing, configuring, maintaining, supporting, and optimizing all systems. The person will also analyze and resolve end user software program and connectivity issues in a timely and accurate fashion and provide end user training where required. The role is also expected to explore emerging network, desktop, server and operating system technologies.

Job functions and responsibilities:

Strong customer service orientation providing quality support to users, employing a high degree of technical expertise, and timeliness.

Troubleshoot problems and provide technical support for software and hardware.

End user support at all levels including servers, e-mail, print, and backup and their associated operating systems and applications.

Ensure customer issues/tickets are resolved in a timely manner.

Support security solutions, including anti-virus, EDR and other intrusion detection/prevention systems.

Installation, configuration, maintenance, upgrades and troubleshooting of end user workstation hardware, software, and peripheral devices.

Ensure network connectivity of all workstations.

Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts.

Interact and negotiate with vendors, outsourcers, and contractors to ensure system security and availability.

Develop, implement, and maintain policies, procedures and associated training plans for network resources, appropriate use, and disaster recovery.

Asset management and coordination including maintenance of network component inventory. related documentation and technical specifications information.

Assist Network Team with all network hardware and equipment, including routers, switches, hubs, UPSs, and other hardware.

Assist Infrastructure Team with the administration and maintenance of end user accounts, permissions, and access rights.

Assist Infrastructure and Network Teams to perform security audits and fixing vulnerabilities.

Assist Infrastructure and Network Teams to perform improvements, upgrades, and repairs.

Assist in Business Continuity solutions including system backups and recovery.

Assist other IT Team members to monitor and test network performance and provide network performance statistics and reports.

Knowledge, skills and abilities:

Minimum of 5 years of progressive experience in the attached technologies.

Working technical knowledge of network and PC and server operating systems.

Experience with Exchange Online, Microsoft 365 including SharePoint and Teams, and any ERP application.

Working technical knowledge of current network hardware, protocols, and standards.

Hands-on hardware troubleshooting experience.

Good understanding of the organization’s goals and objectives.

Knowledge of applicable data privacy practices and laws.

Strong interpersonal skills.

Ability to conduct research into networking issues and products as required.

Ability to present ideas in user-friendly language.

Highly self-motivated and directed.

Ability to effectively prioritize and execute tasks.

Experience working in a team-oriented, collaborative environment

Working environment:

Candidate will be working in an office setting Memphis, TN.

Sitting for extended periods of time.

Working hours will be Mon – Fri 8:00 AM – 5:00 PM.

May be required to support IT operations across multiple time zones.

Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.

Occasional inspection of cables in floors and ceilings.

Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Occasional after-hours support for emergencies and planned maintenance.

Education, training and experience:

Degree in the field of computer science and/or electronics and communication with 5 or more years equivalent work experience.

Certifications in CompTIA, Microsoft, Cisco is an added advantage.

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senior technical support jobs in memphis tn

SR. TECHNICAL SUPPORT SPECIALIST

Sr Training Specialist

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