Top 85 Customer support representative Jobs in Menands, Ny

Customer Service Representative
Astro Chemical Company, Inc. —Ballston Lake, NY
- $48,000 - $58,000 a year
- Full-time
- CRM software
- Background check
- Microsoft Excel
- Health insurance
- 401(k)
Quick Apply
Customer Service Representative
Waste Connections —Clifton Park, NY
- $21.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Member Services Representative – $1,500 Sign-On Bonus
AAA Hudson Valley —Albany, NY
- $19 - $20 an hour
- Full-time
- US work authorization
- In-person
- Communication skills
- Travel reimbursement
- Paid training
Quick Apply
Customer Support Representative (Entry-Level)
Raindrop Technolgies LLC —Albany, NY
- $750 - $1,500 a week
- Part-time
- Sales
- Customer service
- No experience needed
- On-the-job training
- Parental leave
Quick Apply
Part-Time Customer Support Representative
Public Partnerships LLC —Latham, NY
- $22 an hour
- Part-time
- Hybrid work
- Office
- Entry level
Quick Apply
Pre-Service Representative
Albany Medical Center —Albany, NY
- $46,947 - $65,726 a year
- Full-time
- Hospital
- HIPAA
- Mid-level
Customer Service Representative I
Versant Health —Albany, NY
- $16.50 - $17.75 an hour
- Full-time
- Remote
- HIPAA
- High school diploma or GED
- 1 year
- Health insurance
- Dental insurance
Financial Services Representative - Albany, NY
Fidelity Investments —Albany, NY
- $45,000 - $75,000 a year
- Full-time
- Office
- Financial services
- Entry level
- Paid training
- Loan repayment program
Store Support
Home Depot —Latham, NY
- $16.50 - $18.50 an hour
- Entry level
- Time management
Customer Service Representative
Stewart Title Guaranty Company —Schenectady, NY
- $36,700 - $58,800 a year
- Online Application
- High school diploma or GED
- Bachelor's degree
- Communication skills
- Employee stock purchase plan
- Health insurance
Call Center Manager
Capital District Transportation Authority-CDTA —Albany, NY
- $66,669 - $82,002 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Business Administration
- Health insurance
- Dental insurance
Customer Service Representative - State Farm Agent Team Member
Erik Lachance - State Farm Agent —Delmar, NY
- $45,000 - $65,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
Customer Communications & Support Representative
Main Care Energy —Albany, NY
- $19 - $21 an hour
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
8d
Customer Service Representative- Bathroom Accessories (1 year position)
Bobrick Washroom Equipment, Inc —Clifton Park, NY
- $22 an hour
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Health savings account
- AD&D insurance
Quick Apply
Customer Service Representative- Bathroom Partitions (1 year position)
Bobrick Washroom Equipment, Inc —Clifton Park, NY
- $22 an hour
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Health savings account
- AD&D insurance
Quick Apply
Territory Account Manager (Sales & Promotions)- NY
Staffing Solutions Enterprises —Albany, NY
- From $60,000 a year
- Merchandising
- Mid-level
- Travel
- Profit sharing
- AD&D insurance
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Thomas Rupert - State Farm Agent —Clifton Park, NY
- $40,000 - $50,000 a year
- Full-time
- Office
- Children
- Communication skills
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Service Representative
ADMAR SUPPLY CO INC —Latham, NY
- $18 - $23 an hour
- Full-time
- ERP systems
- Mid-level
- Office
Quick Apply
Client Service Representative - Veterinary
VCA Animal Hospitals —Latham, NY
- $18 an hour
- 8 hour shift
- Ability to walk for extended periods
- Maintenance
- High school diploma or GED
- Paid parental leave
- Disability insurance
10d
Client Service Representative
VCA Animal Hospitals —Clifton Park, NY
- $17 - $20 an hour
- 8 hour shift
- Ability to walk for extended periods
- Maintenance
- High school diploma or GED
- Paid parental leave
- Disability insurance

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Customer Service Representative

Astro Chemical Company, Inc.
Ballston Lake, NY

Quick Apply

Job Details

Full-time
$48,000 - $58,000 a year

Benefits

Health insurance
401(k)
Paid time off

Qualifications

CRM software
Managing customer accounts
Sage
Maintaining an organized workspace
Account maintenance
Customer service
Customer order taking
Sales order data entry
English
Microsoft Office
Administrative experience
Managing clients in a customer support role
Driver's License
Attention to detail
Customer engagement
Logistics order management
Phone etiquette
Account management
Order entry
Technical Proficiency
Stakeholder relationship building
Cross-functional communication
Customer data entry

Full Job Description

POSITION DESCRIPTION:
The Customer Service position serves as the primary point of contact for customers, managing the full order-fulfillment process from initial inquiry through delivery. This role requires strong customer focus, clear and effective communication, and close collaboration with internal departments. We’re seeking candidates who excel in day-to-day responsibilities while proactively identifying ways to improve the customer experience. The environment is variable-paced, with frequent urgency and short turnarounds, so candidates must be comfortable shifting gears, managing changing priorities, and responding decisively to time-sensitive demands. Adaptability and responsiveness are essential for success in this role.

APPLICATION INSTRUCTIONS:
To apply, please submit a resume and cover letter. Applications missing any of these components will not be considered. References will be required at a later stage.

RESPONSIBILITIES (Include, but are not limited to):

Customer Engagement: Act as the main liaison with customers, handling inquiries related to product information, order status, returns, shipping damage, and customer feedback.
Order Management: Process and manage customer orders, ensuring accuracy, efficiency, and timely fulfillment while maintaining clear communication with relevant departments.
Problem Resolution: Collaborate with internal departments to resolve issues related to order fulfillment, product quality, and complex orders.
Customer Account Management: Update customer accounts with relevant information, track open order status to proactively report changes, and cooperate with business development to share new products and market opportunities.
Documentation & Reporting: Maintain accurate records of customer interactions, complaints, and service-related issues.
Opportunity for professional growth through expanded customer-focused initiatives: Support of marketing campaigns, expanded use of CRM system, and trade show coordination and administration, among other responsibilities.

REQUIRED QUALIFICATIONS:

Experience: Minimum 3 years in a customer service role, including order entry and customer account management, preferably in a variable-paced product manufacturing environment.
Technical Proficiency: Demonstrated ability to understand and use software systems. Preferred experience with ERP (e.g., Sage), CRM (e.g., Sugar), and Microsoft Office 365 tools (e.g., Outlook, Excel, Teams) in a collaborative work environment.
Communication & Collaboration: Strong verbal and written communication skills, with the ability to build positive relationships with internal and external stakeholders.
Detail-Oriented & Organized: Exceptional attention to detail, with strong organizational and multitasking abilities.
Problem-Solving Mindset: Ability to troubleshoot and resolve issues promptly and effectively.
Work Ethic & Professionalism: Reliable, punctual, and committed to maintaining a neat and professional workspace.

WORK ENVIRONMENT: This is an in-office role, as we believe the Customer Service team performs most effectively in a collaborative office environment. Most communication is via email, with regular phone interactions.

COMPANY OVERVIEW:
Founded in 1959, Astro Chemical is a small, established manufacturer with a long track record and a global customer base. Our specialized products include coatings, adhesives, and potting/encapsulation systems used in electrical, composite, and general industrial applications. While proud of our legacy, we are passionate about expanding our reach and innovating for the future. Join a company that’s both rooted in tradition and looking toward growth.

BENEFITS:

Individual medical insurance (100% employer funded)
Retirement plan (5% employer contribution)
Medical expense reimbursement ($1,000/year out-of-pocket expenses)
Paid time off

Astro Chemical Company, Inc. is an Equal Opportunity Employer. Astro Chemical Company, Inc. does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law.

Job Type: Full-time

Pay: $48,000.00 - $58,000.00 per year

Benefits:

401(k)
Health insurance
Paid time off

Application Question(s):

Are you comfortable working in an onsite setting?

Experience:

Customer Service: 3 years (Required)
CRM software: 3 years (Preferred)

Ability to Commute:

Ballston Lake, NY 12019 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer support representative jobs in menands, ny

Customer Service Representative

Customer Service Representative

Member Services Representative – $1,500 Sign-On Bonus

Customer Support Representative (Entry-Level)

Part-Time Customer Support Representative

Pre-Service Representative

Customer Service Representative I

Financial Services Representative - Albany, NY

Store Support

Customer Service Representative

Call Center Manager

Customer Service Representative - State Farm Agent Team Member

Customer Communications & Support Representative

Customer Service Representative- Bathroom Accessories (1 year position)

Customer Service Representative- Bathroom Partitions (1 year position)

Territory Account Manager (Sales & Promotions)- NY

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative

Client Service Representative - Veterinary

Client Service Representative

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