Top 97 Customer support representative Jobs in Menasha, Wi

Technical Services Specialist
Appvion, LLC —Appleton, WI
- Microsoft Outlook
- Mid-level
- Databases
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Patient Registration - Customer Service Representative
R1 RCM, Inc. —Appleton, WI
- $16.00 - $21.10 an hour
- Full-time
- Background check
- Hospital
- Urgent Care
Medical Driver - Appleton (Full Time) M-F 2:00pm -10:00pm $15.50/hr
MedSpeed —Appleton, WI
- $15.50 an hour
- Full-time
- Pass drug screening
- Ability to lift 50 pounds
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
9d
Traveling Customer Service Rep - Appleton/Oshkosh/Fond du Lac
BANK FIRST —Appleton, WI
- Microsoft Excel
- Research
- High school diploma or GED
- Opportunities for advancement
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10d
Route Service Representative (4-Day Workweek)
Cintas —Greenville, WI
- Full-time
- Inventory control
- Military
- High school diploma or GED
- Profit sharing
- AD&D insurance
Remote Customer Service Representative
SolvOne —Appleton, WI
- From $18 an hour
- Online Application
- Remote
- Bilingual
- Background check
- Microsoft Outlook
- Paid training
- Paid holidays
Quick Apply
13d
Patient Services Representative
Wisconsin Eye Consultants, SC —Menasha, WI
- Full-time
- Organizational skills
- In-person
- Medical terminology
- Health insurance
- Dental insurance
Quick Apply
Patient Service Representative
WOMENS HEALTH SPECIALISTS SC —Appleton, WI
- Full-time
- Word processing
- Computer literacy
- Writing skills
Quick Apply
Customer Service Representative
Warehouse Specialists, LLC —Neenah, WI
- $21 an hour
- Monday to Friday
- Bilingual
- Microsoft Outlook
- Office
Quick Apply
10d
Customer Service Representative
Swagelok Minnesota —Appleton, WI
- $55,000 - $62,000 a year
- Microsoft Outlook
- ERP systems
- Office
- Health savings account
- Paid holidays
Quick Apply
6d
Customer Service Representative - State Farm Agent Team Member
Tyler Wurtz - State Farm Agent —Menasha, WI
- $35,000 - $45,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Experience Representative - Appleton Airport
Enterprise Mobility —Appleton, WI
- $18 an hour
- Urgently hiring
- 18 years or older
- High school diploma or GED
- Driver's License
- Profit sharing
- Health insurance
Surgical Scheduling Specialist - Neurosurgery
Neuroscience Group —Appleton, WI
- $20 - $24 an hour
- Full-time
- Surgery
- Mid-level
- Neurology
- Profit sharing
- Health savings account
Quick Apply
Logistics Customer Service Representative
Jewelers Mutual Insurance Company, SI —Neenah, WI
- Office
- High school diploma or GED
- 1 year
- Paid time off
- 401(k) matching
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Part Time Patient Customer Service Representative
R1 RCM, Inc. —Oshkosh, WI
- $16.00 - $21.10 an hour
- Part-time
- Background check
- Hospital
- Urgent Care
Customer Support Specialist
Maxcess International —Neenah, WI
- Overtime
- Hybrid work
- Writing skills
- Research
- Mid-level
Quick Apply
Client Services Representative
Wald Wire and Manufacturing Co. —Oshkosh, WI
- $20 - $24 an hour
- Full-time
- Mid-level
- Office
- Administrative experience
- Paid holidays
- Health insurance
Quick Apply
Client Service Representative
Jewelers Mutual Insurance Company, SI —Neenah, WI
- Hybrid work
- Mid-level
- High school diploma or GED
- Continuous improvement
- Paid time off
- 401(k) matching
Quick Apply
Customer Service Representative
John Birch Society —Appleton, WI
- Computer literacy
- Research
- Office
Quick Apply
Customer Service Representative
Healthy Home Heating & Cooling —Hobart, WI
- From $25 an hour
- Part-time
- Office
- Communication skills
- Entry level
- On-the-job training
Quick Apply

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Technical Services Specialist

Appvion, LLC -
Appleton, WI

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Job Details

Qualifications

Customer communication
Associate's degree

Full Job Description

Position Summary

The Technical Services Representative serves as a key liaison between customers, sales, operations, quality, and laboratory functions. This role is responsible for managing customer claims and complaints, coordinating technical investigations, maintaining product and quality data, facilitating laboratory testing and reporting, and distributing technical information to internal and external stakeholders. The Technical Services Representative works to ensure timely resolution of customer issues, support continuous improvement initiatives, and maintain a high level of customer satisfaction through professional technical support and effective communication.

Responsibilities

Claims Management and Processing

Receive, document, and process customer claims, complaints, and technical inquiries.
Coordinate investigations with Quality, Production, Operations, and Laboratory personnel.
Track claims through resolution while maintaining accurate records in designated systems.
Prepare claim summaries, root cause findings, and corrective action reports.
Communicate claim status and resolution details to customers and internal stakeholders.
Monitor claim trends and identify recurring issues requiring corrective action.
Support continuous improvement efforts through analysis of complaint and claim data.

Claims Facilitation and Customer Support

Serve as the primary point of contact for customers regarding technical concerns and product performance issues.
Collaborate with sales and customer service teams to address customer needs and expectations.
Coordinate cross-functional teams to ensure timely investigation and resolution of customer concerns.

Laboratory Management and Coordination

Ensure testing requests are properly documented, scheduled, and completed.
Maintain laboratory records, databases, and reporting systems.
Assist with calibration, maintenance, and inventory management of laboratory equipment and supplies.
Support compliance with quality management systems, testing standards, and safety requirements.

Data and Certificate Management

Review incoming raw material and supplier Certificates of Analysis (COAs) for completeness, accuracy, and compliance with established specifications.
Generate, review, and distribute finished product Certificates of Analysis to customers in a timely and accurate manner.
Verify that incoming material and finished product test results meet customer, regulatory, and internal specifications.
Support customer requests for historical quality data, product certifications, and compliance documentation.

Quality Systems Support

Support corrective and preventive action (CAPA) processes.
Participate in root cause investigations and continuous improvement initiatives.
Assist with internal audits, customer audits, and regulatory compliance activities.
Monitor key performance indicators (KPIs) related to claims, laboratory performance, and customer satisfaction.
Contribute to the development and revision of procedures, work instructions, and technical documentation.

Qualifications

Associate's degree in Quality, Chemistry, Engineering, Technical Sciences, Business, or a related field; Bachelor's degree preferred.
Minimum of 2–5 years of experience in technical services, quality assurance, laboratory operations, customer support, or a related role.
Strong understanding of quality systems, root cause analysis, and corrective action processes.
Experience managing customer complaints, claims, or technical investigations.
Experience in manufacturing, packaging, paper, converting, chemical, or industrial environments is preferred.

Familiarity with laboratory testing methodologies and quality assurance practices is preferred.

Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
Excellent written and verbal communication skills.
Strong organizational, analytical, and problem-solving abilities.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

M2SP

LI-MD1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

customer support representative jobs in menasha, wi

Technical Services Specialist

Patient Registration - Customer Service Representative

Medical Driver - Appleton (Full Time) M-F 2:00pm -10:00pm $15.50/hr

Traveling Customer Service Rep - Appleton/Oshkosh/Fond du Lac

Route Service Representative (4-Day Workweek)

Remote Customer Service Representative

Patient Services Representative

Patient Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative - State Farm Agent Team Member

Customer Experience Representative - Appleton Airport

Surgical Scheduling Specialist - Neurosurgery

Logistics Customer Service Representative

Part Time Patient Customer Service Representative

Customer Support Specialist

Client Services Representative

Client Service Representative

Customer Service Representative

Customer Service Representative

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